We travelled to Viva Maya with our friends. we (and our friends) purchased "points" around 2004. Bad move for the 4 of us. First, a selling point is a membership with another program which we found impossible to use as we are Canadians....therefore we can only use the Viva Wyndham Resorts of which there are only 2on the Mayan Riviera, 2 in la Romana, one each in Puerto Plata , Samana and Cabarete and one in the Bahamas. All of these resorts are 3-3.5 star.
As members we were surprised that it took us close to 2 months to book our rooms . When my husband called our contact persons and then the resort he was put on hold for very long periods of time , and being passed from one person to another, none of whom could or would confirm room availability or our bookings. This occured several times. When he e-mailed for a booking (which he also did several times) he was told nothing could be done for 72 hours and then he would hear nothing further and have to repeat the process again. It was an unnecessarily long and frustrating process as we cannot book out flights until we have a room and cannot book a room if we don't have a flight.. Then, close to 2 months after he started trying to book our rooms we were told that there were no rooms available. My husband then sent them an e-mail informing them of how long it took to get any reply and that there were rooms available when he began the booking process. We got a call 2 days later saying there were rooms for us for an additional cost. When we asked we were told there was "always an additional cost to stay in building C (which is supposed to be the members building) but no guests were ever charged." These were the same rooms we had stayed in on our 2 previous visits. No-one else that we spoke to had to pay extra for a king-size bed or to stay in the "members building." My husband should not have had to spend so much time jumping through hoops and then have to pay extra to book a room when we are members of the "Viva Club." The only extras one gets as a Club member is an accelerated check in, special seating area in the buffet , a roped off area on the beach with nicer beach chairs, a special members dinner which is not so great. and hardly anyone goes to and a plate of fruit and a bottle of wine in our room on arrival.
We have stayed at the Viva Maya 3 times now, 2 weeks at a time. Sad to say that the quality has really deteriorated since the first time we stayed there.
The air conditioning did not work in first room we had and we were unable to sleep as we were very hot...our friends room was worse than ours and the temperature in there room was a steady 27 degrees. We complained daily and for 4 days someone was sent to "fix" our airconditioners. Then we were offered another room. Our friends room was ok but the airconditioner in our room never shut off and our room stayed at 17.5 degrees 24/7. We would wake up shaking and shivering and one of us would have to get up and turn the air conditioner off. Then get back up to turn it on when it got too hot....we would be up and down all night turning the air conditioner on or off. When it is off the floor would sweat and become wet increasing the risk to slip and fall. We complained about this on a daily basis and although someone was sent to "fix" it daily it was never done. After 7 days of this we were offered a new room. We refused as we had already gone through the unpacking and packing process to go from one problematic room to another and we did not want to do it a third time. So...all of this resulted in 2 weeks of very poor sleep. We were "just a bit" cranky and tired for the whole 2 weeks we were there.
Now, the food quality has gone way down from prior visits..."butter" (definately not butter..tasted more like lard) was put in a big bowl with a "community " knife to get it out. This knife was found at the bottom of the bowl more often than not...very unsanitary with so many hands touching it. The bacon is hidden where the eggs are fried and you must get in line for up to 10-15 minuites to get a couple of pieces. It ran out 11/2 hours before breakfast was done a couple of times and no more was made.
The snack bar did not have the variety it had before and not enough food for the number of people using it. The snack bar was often out of french fries... They also served turkey weinners which were just terrible. The pizzas were nowhere near as good as they used to be in years past. Although there ia a big decline in the food quality we were usually able to find something to eat. Must add that all four of us got sick at various times which has never happened before. The chef at the snack bar was often found out where the food was being served watching and questioning people about how much food they were taking and why. It was a very uncomfortable feeling being questioned as we would sometimes get food for ourselves and our spouses at the same time.
The adults only pool was in poor condition...grating around the pool was broken in several areas and lifted up in others. People were at a significnt risk of tripping, cutting themselves or going through the grating and breaking some bones. The pool itself had missing and broken tiles. some of the jets were not working at times. The lawn chairs were mouldy and needed to be replaced. The relax bar and service was excellent.
The main pool and beach was where most of the activity was. The main pool (we have never gone in it) is much too small for the number of guests...not everyone likes salt water in the ocean. Thhe flooring around the main pool and surrounding area including the bar and snack bar is very slippery and we saw several people fall. Dangerous for anyone walking on it shoes on or not. We pay a yearly maitenance fee along with our membership and do not see anything being maintained except the gardens.
If we did not have a membership my husband and I would avoid this chain completely. We were not treated as valued guests. The owners or upper management do not seem to care if their guests return. We certainly have regrets buying into the timeshare and do not recomend it. We have to return to this resort chain because of our timeshare and I think going to another resort in this chain will not help. cutbacks are usually made chain wide and I anticipate that the other resorts belonging to Viva Windham will be just as bad. Remember when they show you around trying to sell you a membership they will be showing you the best, most improved and recently renovated parts of their resorts. What you are shown is not necessarily what you will get.
The good things were that the weather was perfect, the staff worked very hard to entertain us and the bartenders were good. The gardens were very well kept and the resort was clean. We didn't starve and for the first time ever we actually looked forward to going home.
We went to Wllie with our concerns and he said he would present our concerns at a meeting that was to be held at a later time. He also gave us a free week which we appreciated but it does not make up for the 2 weeks of lack of sleep due to someones inability to fix the airconditioners, the poor quality of the food and the lack of maintenance to the rooms and pool areas. This was the worst and most disappointing holiday we have ever had. We will no longer be recommending this resort or chain to our family and friends.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Hotels.com, Booking.com, Hotwire, Despegar.com, BookIt.com, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Viva Wyndham Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Viva Wyndham Maya Hotel Playa Del Carmen
- Viva Maya
- Maya Viva Wyndham
- Wyndham Hotel Playa Del Carmen
- Wyndham Playa Del Carmen
- Playa Del Carmen Wyndham
- Wyndham Maya
- Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico