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“EXCELLENT HOTEL”
5 of 5 bubbles Review of Gran Porto Resort

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Gran Porto Resort
Ranked #30 of 213 Hotels in Playa del Carmen
Certificate of Excellence
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“EXCELLENT HOTEL”
5 of 5 bubbles Reviewed August 5, 2014

Best hotel that I've been to in for a long time, I would absolutely come again! The service was awesome and the entertainment crew was great. Their names were Eric, Verlain, Arturo, Omar, Jesus, and Cristobal and they were all exceptional at motivating the guests to participate in exciting and creative activities around the hotel. The food was great and the pool was beautiful. Hopefully I can plan another trip very soon!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jesse1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin B, Gerente at Gran Porto Resort, responded to this review, August 6, 2014
Dear Mr. Jesse1122

Thank you for your wonderful review and for mentioning the personalized service by our staff. It is wonderful to know that you truly enjoyed your visit.
Hoping to be welcoming you back to Gran Porto Real & SPA soon, I send you my warmest regards,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9,494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Estill Springs, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 4, 2014

We have been going to the Gran Porto Real since 2003 & have loved it every time! The staff is AMAZING, the food is awesome & the close location to 5th Ave in so convenient. The beach has been affected by the hurricane several years ago, but I have been promised by the staff that they are working to get it back.

Room Tip: We personally love the rooms facing the side street. So much local activity to watch. The rooms ar...
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  • Stayed July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin B, Gerente at Gran Porto Resort, responded to this review, August 5, 2014
Dear Ms. Laura H

First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you.
We hope to see you for your next vacation so we can pamper you here at "your home away from home".

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 3, 2014

We spend one week at gran Porto real. It was our first trip to Mexico and it was so much fun doing activities with all the guys working there. Arturo Verlaine Chris Erick Omar and Jesus are very nice guys. watch the shows at night on the beach like Mexican show white party and Caribbean show with the dancer was awesome. Definitely we coming back for the activities, the weather and the staff.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Crimfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin B, Gerente at Gran Porto Resort, responded to this review, August 4, 2014
Dear Crimfamily,

It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience.
We certainly hope to able to welcoming you back soon and wend you our warmest regards.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 1, 2014

Wow! I had such a great time on my trip. I spent a week with my family at the grand Porto real. It was the best trip of my life. The sports and entertainment made sure I always had something to do. Omar, Arturo, Jesus, Cris, josue, Eric, and verlain are the best and are so much fun. Great music by eliseo, Jesus, and David. I highly recommend the bike tour. Also the white beach party is so much fun. The whole family can dance! I will deffently be back.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oliviairishf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin B, Gerente at Gran Porto Resort, responded to this review, August 2, 2014
Dear Mr. Oliviairishf

Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. Thank you for taking the time and hopefully your travels will soon bring you back to Gran Porto Real & SPA.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dighton, Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 31, 2014

The hotel was nice and clean. Food was ok but I've had better. The beach was a big disappointment. Sand bags were falling apart and were hard to walk on and through. The swimming area was awful. Fishing boats lined the shores. Very very rocky. It was alittle easier to walk if you had some kind of water shoes on, but there were a lot more rocks than sand. My son got married on the beach and that was beautiful. The food for the wedding was great. I wouldn't stay there again. Luggage was lost for a few hours. Finally found it in somebody else's room.

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin B, Gerente at Gran Porto Resort, responded to this review, August 1, 2014
Dear Mr. rher

Please rest assured that we will share your valuable feedback with our team for our improvement and in order to achieve our guest’s entire satisfaction. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

As members of realclub, we have enjoyed our stays at this hotel, with our children and grandchildren, also at the Royal by ourselves.
However, we have tried to get a refund for a cancellation, since June 8. We are still told that it is in process..that is unsatisfactory.
The club also requests that we pay often a year in advance, and we do to secure the good rates.
It is almost impossible to get thru by telephone, to speak to a rep at the Real Club.
We are planning many more vacations at the Gran Porto Real and the Royal, our children and Grand children also enjoy it. We just want to refund issue resolved.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank skipnmichele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin B, Gerente at Gran Porto Resort, responded to this review, August 1, 2014
Dear Mr. skipnmichele

Accept our most sincere apologies for the inconvenient , please feel free to contact me directly to review your case. (gpragerencia@realresorts.com), It will be a pleasure to assist you.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobbs, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 30, 2014

Do not book here if you want a nice beachfront to walk out on. We were very disappointed in the beach that is very rocky, eroded, and the water is a brown color. I read several reviews that led me to believe this was a beautiful place to stay with a beautiful sandy beach. If you want to go to the beach, you will need to walk around to the other hotel and set up camp on The Royal's beach front. The room was in need of some repairs and had a lovely view overlooking the employees parking area and overgrown vacant lot. There were workers continually in the hallways painting and working on electrical. When problems were addressed we were approached to go to a vacation club presentation and then could move over to The Royal. Club Real vacation membership is a scam and took hours of our time. Do not Buy this.. Contract does not line up with all the lies that we were told.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Jena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin B, Gerente at Gran Porto Resort, responded to this review, July 31, 2014
Dear Mrs. Jena C

Thanks for comments.

Hotel Gran Porto Real & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico

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