First I would like to say the place is very clean and the service is 5* the staff are exceptional.
The biggest problem we had was fighting to get the rooms we paid for, they down grade you
rather than up grade when they sell more rooms than they have, We booked 2 ocean front
suites one with king bed and one with 2 double beds and got, one king family suite that I had to stand on a chair out on the patio to see the ocean and the room had bunk beds in it, not very romantic and one king ocean view suite instead of ocean front and it had one king bed. It was like pulling teeth to get the rooms we reserved but after a few days we finally got our rooms, unfortunately the hassle and feeling that the reservation staff do not care and do not even look
at requests was not a good start to a expensive vacation and for this reason I would not return
to the Gran Porto Real or any Real resort. The rooms were very nice as well was the resort,
the food was decent with the exception of food stations that consistantly were too lazy to handle
your food with out cross contaminating it, like picking up raw hambuger meat putting it on the grill then picking up your bun with the same contaminated hands ect. after pointing this out the problem was quickly fixed, but for how long? The beach was non swimable but good for children, I have the feeling that this resort is for family not for couples, they will try to up sell you to their more expensive resort across the street.
- Official Description (provided by the hotel):
- On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more less
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- Also Known As:
- Gran Porto Real Hotel
- Gran Porto Real Playa Del Carmen
- Hotel Gran Porto Real
- Gran Porto Real Resort Spa
- Porto Real
- Grand Porto Real Playa Del Carmen
- Gran Porto Real Mexico
- Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico