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“Feels like home!” 5 of 5 bubbles
Review of Gran Porto Resort

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Gran Porto Resort
Ranked #28 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Golden, BC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Feels like home!”
5 of 5 bubbles Reviewed May 29, 2012

This past March 23 - 29 2012, after agonizing over where we would go, where we would stay, the Gran Porto Real was suggested as the perfect choice for our visit to Playa del Carmen. This hotel radiates with traditional architectural charm, it's beautiful beaches, lively entertainment for families, adults or singles. From guest services to room housekeeping, we were greeted by wonderful resort personnel. Having said that, two people made our trip all the more like home. Our restaurant servers, Moreno and Yuliana, made our vacation truly "gran real" or "exceptional" given their expertise, greetings, constant smiles and special attention to detail. Moreno went the extra mile by surprising us with a musical serenade from the band our final evening! And Yuliana, everyone wants to be waited on by such a warm, kind person! It was a pleasure to be greeted by these special people while enjoying our stay. Head to the Gran Porto Real....head home!
Brenda, John, Maureen and Frank from Canada!

Room Tip: Be sure to know what room you have reserved so you're not disappointed or feel the need to upgra...
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  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,362 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,665)
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English first
Minneapolis, Minnesota
1 review
4 of 5 bubbles Reviewed May 29, 2012

My husband and I just returned from a week in Playa del Carmen and had an amazing vacation. We booked our stay at the GP but upon arrival we upgraded to the Royal after one night. We used amenities at both resorts and really enjoyed visiting the pool bar at the GP. All of the staff were very accomodating from Laura at the front desk to Fily and Adal and Miguel at the outdoor bar. We felt very welcomed and very much enjoyed everything these resorts had to offer. The food, drinks, and friendly staff made this trip worthwhile!!!! We will definitely be back!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poughkeepsie, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 28, 2012

Trip # 5 to Porto Real & getting better!.. A BIG THANK YOU to all the staff at GPR for making this a great vacation for us. This time our daughter & son-in-law came along and had a BLAST!
This was their first trip to Mexico, and they are making plans to go back. For us we KNOW we will be back next year. Special thanks to all the "Beach Team" Eliazar, Pablo, Jesus, Jose & Chefs Eddy, Jorge & Rene. Also "mi primito" Avila at the pool Bar. All of you made our days at the beach extra special. The AM & PM staff at the Albatros, A BIG THANK YOU!.. You made for us the Albatros the #1 restaurant out of the 3 in the Hotel. Chef Mauricio heading the crew.. AM Team: Ricardo, Marcelo, Noel, Ivan, Chucho, Guadalupe. Our mornings were that much better because of you. PM Team: Arturo, Anna, Antonio, Jimenez, Gustavo Chef Juan Nepo & Laura. You out-did yourselves with the "Special Meals" & the Mariachi Band by our table on the last night still brings smiles and happy tears. Thank you Antonio!
The Lobby Bar Team: Miriam, Adriana, Elizabeth, Fernanda & Felipe. Thank you for always finding the "right" drink & making us feel welcomed.
To all the people at the front desk & at the Real Club, your attention to detail and good sense of humor is what makes us want to keep coming back to what is now our 2nd. home.
Sports & Entertainment Staff: Thank you for making our days and nights fun and safe! Chicken, Ivan, Rodrigo, Verlain, Cynthia, Diana, Miguel, Jesus, Eliseo.
It was nice to to see familiar faces moving up the ranks in the Hotel. Kep up the good work!Till next time!

Room Tip: This time we had Ocean Front rooms in the 230's and we liked it a lot. Quiet, easy to get to the...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mamimexicana314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrebonne, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 28, 2012

This is the best restaurant at the Gran Porto REal, the food is sooo good. We went 2 times!
We were a group of 18 people and it was unamous, everyone liked it!

Helpful?
1 Thank 31Myriam_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrebonne, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 28, 2012

We got married at the gran porto real and everything was PERFECT! The hotel is very prettty, the staffs is very kind and the food very good!
All of my guests (20 people) loved the hotel.
For a wedding, the planing was perfect, we had Denys as our wedding planner, and she was lovely. Everything went smoothly, everything was as described, we changed things at last minute and there were no problem!
The photograph was really good, my pictures are soooo pretty!!!!
We have 2 children (2 and 4 years old) and its a really good hotel for kids, thanks to Lali, she was a sweetheart with my girls.
Yes the beach is not pretty, but we knew it before booking for this hotel. And you can walk 3 min to a beautiful beach.
I've never been to a hotel where the staff is so kind. The service is by far the best I ever had.
The location is perfect, near the 5th avenue.
If you are a Québecois, you have to go to the Los Tabernacos, its a sport's bar on the 1st avenue near the Mandala. The owner is a Québecois so kind and you can watch RDS!

So in conclusion, I rated this hotel a 5 stars + even if the beach is not exceptionnel.

Myriam

  • Stayed March 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 31Myriam_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fern Park, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 27, 2012

There were four of us who ate here several times in the week we were there. The food not only came out looking wonderful, it tasted great. We tried several different things from Seafood, Steak and Pasta and never had one bad meal. Sitting outside was so nice with a cool breeze.

Helpful?
1 Thank Hollie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fern Park, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 27, 2012

My husband & I just returned from GPR, May 19 - 26th. We invited some friends who have never been to Mexico or to an AI. So it was important for us to see that they had a great time, and that they did. They bumped up to the Master Suite which gave them privileges to the Royal across the street. We were in a Ocean View on the Street side. This was a slow week because the hotel never seemed crowded. I read all the reviews before I book any hotel so I knew about the beach, which was a disappointment, but we got around that by just walking over to the Royal side and the beach there was beautiful. There were a couple of things I never really read. One being that the rooms are very big, but there are no dressers to put clothes in. We hung up everything nice then never unpacked the rest of the suitcase. They do have a couple of shelves in the closet that you can also put things on. Also the beds are REALLY hard. My husband loved it, but I don't think I ever slept well the whole trip. The MS my friends were in had a pillow-top mattress, so if you are not a good sleeper keep that in mind.
As for food, we all ate one night at Maria's and never returned. None of us were really impressed with our dinners so the next night we went to El Pescatore, and went back there for the rest of the trip, except one night our friends were able to eat at the Restaurants at the Royal since they were in the MS, but unfortunately they could not bring us along. I was a little disappointed since there room held up to 4 people, so why not be able to bring us to dinner? If it was high season, I could understand, but they said the restaurant had plenty of empty tables so what is two more at their table?
The so called Adult Pool on the roof top, is an Adult pool where families bring their children. I went up there 3 times and each time there were children swimming. Fortunately I am a beach person and only went to the main pool 3 times and each time it was fine. We all went on the bike tour, once with Chicken and the other time with Ivan. Both tours were fun and a chance to see a different area. We spent every night before going to bed in the lobby bar with Dave (Alconda). He kept the four of us totally entertained. I have no idea who our housekeeper was but she did an excellent job. We never saw her in the week we were there but every day the room was very clean and our towel animals were fun to come back too.
The GPR is a beautiful clean hotel, with wonderful people working there. We travel out of the Country at least twice a year and have been to many resorts. The location, food and the employees really makes this a great place.

Room Tip: I didn't see the Standard rooms, but my oceanview room looked right into the Royal. I had to si...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Hollie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico

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