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“bad experience”
Review of Reina Roja Hotel

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Reina Roja Hotel
Ranked #109 of 212 Hotels in Playa del Carmen
Reviewed March 15, 2013

The concept is interessing but that all. Thank to the designer. I think it's nice to have a drink there but that all.

We have been so dissapointed by these experience. Price was very expensive for the services:
- Noise (music for the bar until late, we was in the 2nd floor)
- The service was rude and we wait at least 30 minute at our check in. (It was our only hotel in mexico with so rude service)
- hot water cut-off after a short shower
- Cheap breakfast: for example, I asked for fresh orange juice (its was normal for me because everywhere mexican served fresh orange juice for 20 pesos/1.5dollar) and the waiter arrived wtith a very cheap orange juice from the supermarket. I tell her that I really appreciate to have a fresh orange juice so she told me that I have to pay. The same for coffee => bad coffee for "the breaskfast included " and good coffee for additionnal fees. I was very chocked!
- Swimming pool : according to the picture on the website, you think you can swin in the large swwing pool, but in reality you can swin in a small section because the depth of the largest section is about 25 inches
- Location is little bit far from the playa (no sea view)

we do not recommand these hotel and we find a another nice hotel for the 2nd nigth.

  • Stayed: March 2013, traveled as a couple
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2  Thank lesvoyages-annie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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143 - 149 of 748 reviews

Reviewed March 14, 2013 via mobile

Booked this place via agoda online based on reviews, location and pictures. And from the second arrived it was a pleasure to stay.
The whole complex is about style and architecture but this barely ever conflicts with quality the place offers.
Considering you have no problem with the color red and half-naked mannequins. Hard to tell how awesome this place really looks like. All rooms are reachable through a pier construction which is covered by plants and jungle noise (stereo boxes).
The rooms are modern and also very stylish in the same way the rest of the hotel is designed. Nice tv, nice bathroom, the shower could be better, the bed(s) are clean and stable as the rest of furnitures inside. Balcony is a little bit small and suffers from the design - to cover everything with a net construcure. But okay the things u see from there are rather boring anyway.
Roof top area has a pool and serves as a great party venue - unfortunately we missed this event due a cold Sunday.
The lobby where breakfast is served is also the nightlife party location. Not much to say but awesome. Food is delicious. Coffee sucks as usual outside Europe. Staff is very friendly and willing to speak their best English. What else to say? Have a look at this place. Just some minor warnings: can be loud at night till 2am if a party goes on in the lobby. But who cares?
Can happen that people walking bye taking pictures of the hotel while your eating.
And don't send pictures of the you and the hotel back home without telling that it is actually no bordell.

  • Stayed: March 2013
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Thank Marc K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

I spend a month in Mexico and stayed around 3 times in reina roja during this time. from my first day, David Velazquez at the reception helped me with the best places to go in playa and to eat. his knowledge of the whole yuca tan peninsula was crucial in booking hotels and tour. without him I wouldn't be able to see chichen itza and the best denotes in the area. I highly recommend anyone that is looking for a funky, trendy and comfortable place to stay in playa del Carmen, just go there and ask David anything I'm quite sure the guy is going to help you!!! :)

Room Tip: make sure you don't get the rooms near the roof as they have parties (great parties!) on the roo...
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  • Stayed: January 2013, traveled with friends
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Thank hugomartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

We arrived from isla Mujeres to this hotel,which we had booked via their web site.it is certainly very different from any other hotel in the area and our first impression wasn't great due to slow check in and unsmiling receptionist. However once shepherded through the bar/night club we stepped into a lovely room,quirkily decorated and lit,but the facilities were very good,the king size bed was huge and comfy with almost silent a/c and fridge.
The bathroom had a large walk in shower with waterfall shower head and loads of hot water,free toiletries were good quality.
The safe inside the wardrobe was easy to use and gave peace of mind. Our room was on the third floor and we hardly hear any noise, although they were advertising a pool party,the pool being on the roof,for the Sunday night but we checked out before then so weren't affected
Breakfast was included,and was substantial and good quality,the servers tried hard,but didn't always understand what we wanted(we didn't speak Spanish)but no complaints.
My only criticism was that the bar prices were high,and the bar staff expected a tip even if they opened a beer and placed it on the bar!
So we mostly took our business elsewhere,
Overall my impressions were good, the location was central and close to 5th Avenue,and I would recommend a stay here,if only to enjoy the playfulness of its design

Stayed: February 2013, traveled with family
1  Thank Humpty299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

Nice stay, the rooms are spacious clean and well decorated, a bit dark but fortunetly there is many lights to help, the bathroom is 5 star. The concept of the hotel is very weird with dolls everywhere in the lobby and even on your balcony you've got to be used to it might be scary some time... But it's very original especially the wooden corridors, the architect did an awesome job, considering that it is pretty good soundproofed for an open air structure. The Rooftop is cool, it has pvc pipes all around, the pool is very long around 35m but 30m of it is only 30cm deep, unfortunetly we didn't have the chance to experience the pool parties it was not busy enough to occur, the advertising team has to work on it.
Good experience but you have to like the red theme color and at night it gets worse with the red lights too, funny the first days but after a week it's a bit boring.

  • Stayed: January 2013, traveled with friends
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1  Thank Jaw05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

If sleeping between 6pm and midnight is your thing it's best to find another hotel. However for the single, or group traveler looking for a unique fun and very interesting hotel this is your place!!! The staff is fantastic, rooms are spacious and clean, the bars are interesting, and the included breakfast is great! I highly recomend it to anyone looking for a great time! :)

Room Tip: ask for 3rd floor furthest away from the bar..
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  • Stayed: February 2013, traveled as a couple
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1  Thank M_R_Thurman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

I have to say that I was intrigued by this hotel's theme, so I decided to book based on the funky factor. And we were not disappointed. Everything about the hotel is great: excellent, clean, well appointed rooms, very good service, delicious breakfast included, free parking for our rental car, great rooftop terrace and pool, good location close to everything and I could go on with the superlatives.

That being said there is one major setback: the Noise level is too high. The rooms are not insulated and any noise from lobby level to top terrace can be heard day and night. - The music is too loud and goes on till the wee hours of the morning. More like a disco than a hotel. So it is up to you to decide if this hotel is for you or not.

  • Stayed: February 2013, traveled as a couple
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1  Thank AdrianCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReinaRojaHotel, Manager at Reina Roja Hotel, responded to this reviewResponded February 20, 2013

Thank you for taking the time to provide us your comments about your stay in Reina Roja Hotel. Having read your comments we apologize for the unfortunate incident you experiences in your room with the noise. Rest assured that the comments of all our guests are very valuable to us and we are working on that.

We hope to welcome you back and provide you the service you deserve.

Sincerely,
Nimbe Velazquez
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Reina Roja Hotel

Address: Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#82 Romantic Hotel in Playa del Carmen
Price Range: $72 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reina Roja Hotel 3.5*
Number of rooms: 63
Official Description (provided by the hotel):
Reina Roja is located in the quiet tourist district called by the Maya Xeman Ha, now known as Playa del Carmen on the Yucatan Peninsula.Experimental architecture that plays with the limits of conventional make your stay a unique and special.The red light and its properties are a constant element that is present in every corner of Reina Roja; this vital color symbolizes life, movement and activity.We invite you to explore the original accommodations, fun, and haute cuisine that Reina Roja has to offer. ... more   less 
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Also Known As:
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

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