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great service would recomened to other travellers

we used Vip Riviera maya for both airport transfers and a trip to coco bongos during our holiday to... read more

Reviewed 2 days ago
jackietdl
,
Winsford, United Kingdom
FROM BRILLIANT TO ABOVE AND BEYOND!

As a first time traveller to Mexico i was recommended VIP Riviera Maya via previous customers on a... read more

Reviewed 5 days ago
Peter_the_hastings
,
Seaton Delaval, United Kingdom
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Reviewed 2 weeks ago via mobile

We did the jungle buggy trip
We had a great time,lots of fun.
Stopped of to swim in a cenote and visited a village to see how the locals lived.
Very professionally organised trip.
Will definitely book with vip tours again when we return to Mexico next year.

Date of experience: August 2019
Thank 725lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Owner at VIP Riviera Maya, responded to this reviewResponded 2 weeks ago

Happy to hear you enjoyed the Buggy tour. It truly is a great trip. Thank you for the kind words!

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Reviewed 3 weeks ago

I booked a private transfer with VIP as the hotel was 1hr 20 minutes from airport and after ten hours flight did not fancy having to drop other off before getting to the hotel and something to eat and drink.
Met at the airport as explained took VW mini van with cold drinks and snacks to the hotel driver was very chatty and explained where we were and some of the interesting things to see during our stay. Transfer at end of holiday was equally simple met at hotel lobby and next stop airport both excellent.

The whale shark trip was an early start to the marina we were picked up first and stopped twice on route. On arrival at the marina there was a breakfast and coffee whilst we completed paper work. Then on to a speed boat (the fastest in the marina) there were only eight of us on the boat with the captain and guide. We had a briefing as we set off and as soon as we got to where the whale sharks were we were in the water, two at a time to swim with these gentle giants. What an absolute pleasure it was to be in the water with these wonderful creatures. After two swims with the whale sharks we went off to a spot for a lunch of Ceviche and beer whilst in the paddling in the sea.

When we come back to Mexico we will defiantly use VIP for other excursions.

Date of experience: September 2019
Thank Beltabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Owner at VIP Riviera Maya, responded to this reviewResponded 3 weeks ago

Thank you very much for the kind review. So glad you enjoyed the transfer and whale shark tour. It truly is an amazing experience. See you next time. Have an amazing day!

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Reviewed 3 weeks ago via mobile

We went on the trip booked via dan palka, given wrong meeting time originally ,a boat full of spanish speaking people with us 2 been the only english speaking customers other than 1 member of staff. Free open bar: yes if you want pepsi and lemonade and beer for only half of the trip. Food was ok . Island was nice, but again felt segregated from other people as no one could speak english. The music was all in spanish . The bost asterix 3 had seen better days the windows were all cracked the fridge was all mouldy a health risk in itself to think the food/drink had been stored in there. The boat back was all open so people could have fallen off into the sea.
Been un talks with no joy at the minute and owner away on holiday
Would not reccommend or use again.

Date of experience: September 2019
Thank lisa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Owner at VIP Riviera Maya, responded to this reviewResponded 3 weeks ago

As your partner has said on Facebook “it was a beautiful trip!” Sorry you feel this way.

As far as the open bar is concerned. No trip includes alcohol before snorkeling due to the safety of the guests. We do not want anyone drinking too much and having a medical issue. There is rum and tequila served as well. This is not a booze cruise and is not advertised as a booze cruise.

It seems you may have an issue with Spanish people as you stated in your emails to me that they were “rude and boring”. Well this is Mexico and I actually feel ashamed that you would say something like that. It is disturbing.

On that boat and that day there were 16 English speaking clients and the whole staff of waiters speak English. Sure the captain and maybe a couple crew members do not speak English but you would not be dealing with them as they are there operating the boat not customer service.

Also, on the island there are 200 people maximum there. There is a log of all the companies as to where people are from an on the island that day there were more non Spanish speaking client then Spanish speaking.

Regarding the boat that is not true. All boats that are used for commercial use are inspected by the harbor master once a month in Cancun. The back of the boat is not open as you say. If it was open the boat would sink. Very interesting you would say that.

I understand you are trying to receive a refund from the trip but on the trip there were no complaints to anyone until days later. Your complaints above do not match your posts from social media.

I wish you a great day and am sorry you feel this way now.

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Reviewed 4 weeks ago via mobile

We were approached at our hotel for a trip with the turtles but asked Dan to do it instead. We were collected from the lobby and everything was booked ahead of us arriving. Had a great day and everything went as planned. Can’t recommend Dan Palka enough. He is a star.

Date of experience: August 2019
Thank I554FMlisap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Owner at VIP Riviera Maya, responded to this reviewResponded 4 weeks ago

Thank you very much. I appreciate it and glad you enjoyed the tour!

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Reviewed 4 weeks ago

Had a great morning doing the jungle buggy tour. Thanks to Dan palka for sorting it out, great communication, picked up on time, no problems at all. Pleasure to do business with. Cheaper than the reps aswel!

Date of experience: August 2019
Thank jacque s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Owner at VIP Riviera Maya, responded to this reviewResponded 4 weeks ago

Thanks for the kind words. The Jungle Buggy Tour is an amazing adventure!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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