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“quiet, beautyful, relaxing hotel” 4 of 5 bubbles
Review of Mahekal Beach Resort

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Mahekal Beach Resort
Ranked #27 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Stuttgart, Germany
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“quiet, beautyful, relaxing hotel”
4 of 5 bubbles Reviewed November 8, 2013

Garden and bungalows beatiful constructed - clean, white sandy beach,
light blue and also very clean water - 5th Av. with shops, bars, sightseeing-operaters closed to.
For somebody, who´l looking like me for a smaller, more quiet and
personally, natural location to slow down and relax but wish closed to some possibilities for amusement is right here.
Very friendly stuff, nice rooms, nice total location, caribian style, very
clean, good food - I´ve renewed myself that much before.
By the way I traveled this time as a woman alone and felt very comfortable also during trips and several walks at 5th and even by local
bus (collectivo).
There is only small light disturbement, I lived down it was basicly great but very noise if people above me took a shower or used the toilette and we got water into rooms after very heavy rains above and even down but Mahekal is allready under construction hence it might be solved soon.
WLan could be better but there is one and it works most of the time.
I surely could recomande it and think about coming again.

Room Tip: It´s depent on own wishes, I had room 48A it´s located in a small area with nearly 5 or 5 double bun...
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  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Angelika K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (641)
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English first
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 8, 2013 via mobile

After a disappointing stay in Merida we arrived to Mahekal and we felt like being in paradise. Beautiful bungalows - rooms very clean and comfortable with nice verandas. Beautiful well condition gardens. even after a strong rain the staff was ready to handle the situation and fix everything. The restaurants were very nice with tastefull dishes a la carte or buffet. Very good food or drinks services by the beach. We had breakfast and dinner included but any time you could change and had lunch instead. Prices were also very good. The staff was amazing from reception area to cleaners. Always smiling and helpfull. They were spoken very good English so any time they were given us any information we wanted about the tours around. The hotel is very close to 5th avenue where all the restaurants cafeterias bars or shops are, 5 minutes on foot so we could spent our evening or night there.
The negative things is that the bar wasnt so good and couple of nights that was raining really bad and we couldnt go to 5th avenue we didnt have anything to do at the hotel. Also wifi only in the reception area.

Stayed November 2013, traveled as a couple
Helpful?
Thank AntreasNatasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stavanger, Norway
1 review
5 of 5 bubbles Reviewed November 6, 2013

A great resort for people who would like to stay close to the beach and not looking for a party hotel. The surroundings are beautiful and the sea is clear blue. We forgot time and place and just enjoyed being "in the moment". We had a great vacation staying here while in Mexico.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank leivind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review, December 30, 2013
You are right! Mahékal is perfect for those looking for an option to enjoy the beach and Playa del Carmen during the same vacation. The location of our Hotel allows you to move around downtown easily. Glad to read that during your ‘mahékal’ days you had the chance to disconnect and rest, that's our main goal.

Come back soon, Greetings from Mexico.

Emilio Palazuelos
General Manager
MAHÉKAL BEACH RESORT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 6, 2013

Excellent. We enjoyed our stay and will definitely return in the future. The location can't be beat. Miles of beautiful beaches and a short walk to town and entertainment. The food was ok, we liked the lunch menu better then the dinner menu. The green juice at breakfast was both healthy and yummy. Say hi to Marco for us, he was our outstanding waiter.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ali18030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

We stayed four days three nights in this beautiful hotel. It's a nice property that we were told used to be part of the Shangri-la chain. The place is big enough, without being overwhelming like so many other resorts in the area, and also without the crazy crowds of revelers that tend to populate most of the other resorts as well. For us it was a nice combination of family-friendly environment (we saw a few) and adults. We stayed in one of the garden area rooms, which are located like a two stories huts. When booking, we considered an ocean front room, way more expensive, but once in there, the room was just a few steps away (like everything else) from the beach, and the entire place was quite and pretty.
Special mention deserves the entire personnel of this hotel. People are absolutely friendly and helpful and they are ready to assist you. Waiters and waitresses at their restaurant were exceedingly nice, friendly without overbearing or annoying, and helpful to give tips about the region or plans to do. The food was good, some days with a buffet (that was always different) and some other days with menu, with meals of very good quality that were included in the bill (except for alcoholic beverages). It has a really nice beach (not all the hotels in this area does) and it's at the end of the famous 5th Avenida which could be too noisy and busy, so this was perfect as well.
Overall, it was a nice stay, with the exception that -even though the "concept" of the hotel is to get disconnected (no tv, or wi-fi available in the rooms... but nor they had a phone to even call to the front desk) so when the AC failed to work one night, when we were already in bed, we had to walk all the way to the reception area to inform the hotel of what was happening... and again, when the safe in our room didn't open, because of a small power outage, we had to do the same all over again. I mean, I understand the zero gadgets concept and I like it, but let's face it, in this time and age, you need this kind of amenities like wi-fi to check a map, the weather, or check-in your flight not to mention a phone at hand in your room in case you need to call reception.

Room Tip: If you are not in a ocean front cabaña, chose a second floor, so you won't listen to your "...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Kamery7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 31, 2013

Awesome resort. We paid the the oceanfront bungalow that was so worth it, expensive, but very private. Security guards made us feel very comfortable... they walked around all day. Dinner was awesome... had a Mexican theme one night and the food was out of this world. Pools were great, my 4-year old had a blast. My preference, I didn't like the iguana around the pool area... just never like them. If you want privacy, go for the oceanfront. Water was just okay, it's not like you can see your feet or snorkel. If I remember our room was P31... great room. Staff was great, very friendly. Go walk around, there's plenty of restaurants within 10 minute walk. Overall, we enjoyed our stay (May 26-29, 2013). Oh, don't book on the weekend, this is a public beach w/ public access and it's a mad house on the weekend at the beach!

Room Tip: Choose the oceanfront bungalow for privacy.
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  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ftbagkicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review, December 30, 2013
Thanks for sharing your opinión on Trip Advisor. It’s great to read that our guards at the beach made you feel safe. We will share with the rest of the team your good comments about our Mexican night.

About the iguana, it lives in the area around Aventura pool, since some years ago. Some people even like to take photos of it. We understand you might not like it, and apologize for any inconvenience caused by it. You can be sure she is harmless :)

Oceanfront rooms definitely offer the opportunity to enjoy the beauty of staying right at the beach. We are glad to read that in general, you had a great stay. We hope all your comments are useful to other travelers.

You are always welcome at Mahékal Beach Resort.

Emilio Palazuelos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

A beautiful resort right on the best section of the beach! No TV, phone or Wi-fi in the room gave us time to reconnect and enjoy our vacation by "being here now". A laidback place with the highest quality of service! Thanks to Boli for arranging everything we wanted to do from restaurant reservations to fishing! It was a great anniversary trip and we will definitely go back!

Room Tip: If you want to see the sun rise while lying in your bed, stay in 9P. It's close to the pool, bea...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank JBLAKECHUCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mahekal Beach Resort

Property: Mahekal Beach Resort
Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Official Description (provided by the hotel):
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico

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