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“Totally Awesome...Worth Every Penny (or Peso)”

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La Tortuga Hotel & Spa
Ranked #51 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Denver, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Totally Awesome...Worth Every Penny (or Peso)”
Reviewed May 18, 2010

My wife and I stayed here for too short of a time. We had a week to stay in PDC, but wanted to try different hotels during our stay; A mistake. The staff at La Tortuga greet you upon arrival with air conditioning, a cool tropical drink and fantastic hospitality.
We upgraded our room to the "swim out" room. This was awesome as we had a great view of the courtyard. I highly recommend this option.

The bar is small but the right size for those of us who grab your drink and swim, lay in the sun, or sit around the outskirts of the courtyard and read. We had two fantastic bar tenders, Marcos and Vidal. They made awesome drinks and had great personalities.

The Bistro serves good fresh bistro food. They have a nice mix of pastas, meats, soups, etc.

The rooms while a little on the smaller side, are totally adequate for anything you might need.

This place is a total bargain. If my wife and I return to PDC, we will totally stay at La Tortuga.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Booobala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Denver, CO
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 15, 2010

The reviews of La Tortuga are spot on. The location could not be better. It is one block from the center of 5th ave. shopping/restaurant district. The grounds and pool are lovely. Every single person who works there is friendly and helpful. The rooms are not luxurious, but they are clean and nice. The only downsides.... we couldn't get a good internet connection. There is one computer near the bar, which was always occupied. For some people, this may not be a problem, but we left our small kids at home and I had hoped to use our laptop to check in. We also had a spa massage and while the staff was very nice, I'd have to call that a "backrub". I don't think this is uncommon for hotel spas, but if you are looking for a real massage, this is not it. The restaurant breakfast (included) was sensational. I wasn't crazy about the dinner, but I'll save that for the Bistro review. In all, a wonderful place to stay in the heart of PDC. Will return.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jesindenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Argyle, Texas
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 12, 2010

Wonderful boutique hotel in Playa del Carmen. Excellent location, great staff - very friendly, attentive and helpful. The hotel is very clean and the pool area ws an oasis. Happy hour is from 5pm to 7pm daily and the bartenders (Marco & Fidel) were fantastic. There is a computer & printer at the bar for guests free of charge and wireless throughout the property for those bringing their own laptops. Breakfast is included at the conveniently-attached restaurant, El Bistro. We had a standard plus room with a balcony overlooking the pool. It was on the small side, but did accommodate a king-size bed. It did not have any kind of dresser for clothes, but had a closet with long-hanging space on one side; and shelves, a safe and mini-bar on the other. Bathroom was average size with just a shower but very clean. Hotel is not on the beach, but you can get vouchers from reception for free chairs & umbrella/palapas at the nearby beach Mamita's. It is one block away from the main tourist street of 5th Avenue so much quieter location, they are located by the club Coco Bongo so at night you do hear the bass from the music, but nothing to keep you awake or cause sleeplesness. We are planning on returning in November and will stay at La Tortuga again.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skflowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
Reviewed May 4, 2010

My sig other and I visited PDC and absolutely loved it!! We stayed at La Tortuga on a friends recommendation and it couldn't have been a better choice for us. Drinks were great, staff was great, and we had a fabulous room with a private jacuzzi on the roof! We also worked out a few days a week at Studio 8. There are billboards all over town advertising the Studio so we thought we'd give it a try. On Monday--Power Yoga; Tuesday--Pilates. Nothing like a great workout before hanging out at the beach! The trainers were amazing and we had a fantastic workout! If you're interested in a fantastic workout, make sure to visit the Studio 8 on 42nd Street. Ask for Tiffany, the owner!!

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sfasola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 30, 2010

Upon arrival at La Tortuga we were welcomed with cool and colorful fruit drinks, a welcome refresher from the heat outside. The staff is very helpful and pleasant. We stayed here twice, once on our way to parts south and again on our way back to Cancun airport. The first time we stayed in one of the special suites w/ hot tub....nice touch, but didn't really work well and the water temperature was hard to set. The room faced the street, so it was noisy to sit on the small balcony. On our return trip we booked a regular room, with a room facing the interior courtyard - and this was a great change, much less expensive, functional shower. This hotel has a great location, was quiet, had a good courtyard bar w/ happy hour, breakfast included...but I wouldn't pick it if you want to be on the beach or hang out at the pool. It's a good place to base from and come and go.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PinotSeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, April 27, 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cucamonga, California
1 review
Reviewed April 24, 2010

La Tortuga is quiet and peaceful with beautiful surroundings. Its located close to 5th Street and just a few blocks from the beach. The spa, pool and deck are gorgeous and meticulously maintained. The hotel is perfect for a romantic getaway; Our room had a private jacuzzi that looked out over the pool area. The staff is great, friendly and very helpful in planning excursions.

I would recommend this hotel without hesitation.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMattie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 23, 2010

Marco at the bar is a fantastic bartender and makes pretty much the best margaritas that I have ever tasted. He squeezes his own lime juice for them, and they're so good that I never had a hangover once! (don't know how he did that...)

The hotel is very guest-friendly and accommodative. The pool temperature was cooler than the ocean, but I enjoyed it, despite the fact that it was rarely used. Perhaps that was due to the volcano that prevented a lot of European guests from arriving. The beds were comfortable and the pillows just awesome.

  • Stayed April 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doobieny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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