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“A Must Stay!”

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La Tortuga Hotel & Spa
Ranked #54 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed April 1, 2009

My two friends and I spent a fabulous week at La Tortuga this March (2009). Looking for a fun getaway for 3 single 20-something girls, we opted for La Tortuga thanks to a friends recommendation. We loved it!

The hotel staff was awesome! They made perfect recommendations for restaurants - we didn't have a bad meal - where to go, what to do, etc. They were very attentive be it with taking bags, delivery towels, etc to the room promptly, showering us with welcome drinks, and were just overall friendly. The waiters and bartenders were so nice too!

Two for one happy hour each night from 5-6pm was a treat when most hotel guests would gather at the bar for the hour. It was very low key and relaxing. Definitely a good place for couples - there were lots - but also great if you're just looking for a quiet getaway. 100% recommended!

  • Stayed: March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank TravelJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded February 12, 2017

Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,375)
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1,284 - 1,290 of 2,375 reviews

Reviewed April 1, 2009

La Tortuga is a small, intimate hotel right in the center of town. I guess the only better location is right on the beach, but with that, you are off the main strip of 5th avenue. So, that stated, you can't get a better location than La Tortuga. I loved stepping out of the hotel and turning the corner to be right on Fifth Avenue with all the action. We stayed in a standard room and it was cute, clean and just fine. The air temperature in the room was perfect at all times. We never heard any sounds at night from Coco Bongo. We made some suggestions to the front office staff, and within 24 hours, 2 out of 3 of our suggestions were in our room. We were amazed! The staff are very attentive and nice. I know lots of readers wonder why it got a #1 rating. At first, you wonder as it is small and just an average place, especially if you are used to the 4/5 Star resorts and such, but then you start to see the attentiveness of the staff, appreciate how clean your room is and how comfortable the beds are and the sereneness of floating around the pretty pool without anyone bothering you or making noise. This hotel is comfortable for a single person alone or even a family. I will never stay at an all inclusive resort again. We felt safe our entire trip. The breakfasts are good, but in general El Bistro was just average, but my guess it will become even better as they are very attentive to feedback. Yes, internet is slow, but it was nice having a computer to use. And the Mamitas Beach Club is just a short walk away. We enjoyed the tiny talk there - no big deal at all and there were plenty of chairs for everyone. I would recommend to anyone and we will definitely go back.

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank DonnamarieBoston_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded February 12, 2017

Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2009

This is a lovely hotel if you want to be near the center of the action in Playa del Carmen. The staff was wonderfully attentive and we thoroughly enjoyed the happy hour from 5-6pm, where we met some interesting people. The inner pool and solarium area are very nice, pretty quiet (we thought) and generally laid back. It would have been nice to be located directly on the beach, but being away also has its advantages.

We stayed in a standard plus room and found it to be nice. There wasn't a huge amount of space, but we really didn't need it since we did not spend very much time in our room. We were also able to access the wireless internet perfectly well in our hotel room on the third floor. The computer in the bar area is quite slow, however. We didn't have a problem with the noise from 10th street or the clubs. The restaurant was not so special, but overall the prices for food and drinks were very reasonable. All in all, we had a wonderful stay at the hotel and would definitely consider going back.

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Dmango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded February 12, 2017

Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2009

super clean, confortable beds, excellent service, friendly atmosphere, relaxing, great food and drinks, beautiful installations, great location, awesome beach club . Will be back for sure!!

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank pilaralmeida5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded February 12, 2017

Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2009

My husband and I just returned from La Tortuga. The entire staff was friendly and helpful. The layout of the hotel with the pool and lounge within the center of the room made a very peaceful and charming retreat from the craziness of Playa. It is one block from the famous 5th Avenue, right in the center of the action, yet quiet once inside. The room was small and bed firm, but was fine for us.

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank ktibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded February 12, 2017

Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2009

We spent the week of March 8th, 2009 at the Hotel La Tortuga and were pleased with the hotel. The staff was exceptionally friendly and helpful. Rooms were clean and maid service was good. Location to 5th Avenue is good. The only downside is beach access. The hotel offers vouchers for beach access with chairs, umbrella, etc but these were not available late in the morning and there was a considerable walk to get there. However, there are plenty of other places offering the same thing for $8 to $10. Overall, we were happy with our visit and would do it again.

1  Thank RoyMercer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded April 27, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2009

My girlfriend and I stayed for three days at La Tortuga for a long weekend. Generally the hotel is quite nice. Average accomadations very typical of Mexico. Bar is quite nice solarium is a great touch. Happy hour from 5p to 6p language barrier a problem at bar so happy hour not really a big deal. Spa Itza is attached provided generally adequate service. El Bistro is very nice nothing special typical Mexican resort food. Some issues with non guests entering hotel in the evening. Staff provided us with an additional two hour extention of our room on check out day for inconvience of being woke up at 3 am by strangers knocking on our door. I guess thats fair if not satisfying.
Over all a good experience wouldn't return as there are too many other small hotels in PDC that are on beach at which im sure experience would be about the same.
One thing worth noting Blue Cacao Beach Club is accessible through La Tortuga. It is a short but somewhat confusing cab ride away. It is clearly worth the effort. 5 star service and food with miles of a nearly private beach and beautiful calm clear water. Way better than the Mamitas experience.
Have to agree with other New york reviewer cant understand why this hotel is rated #1 unless playa just isnt all that great. Overall good value for basic services

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank crezdak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded April 27, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range: $61 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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