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“Wonderful place”

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La Tortuga Hotel & Spa
Ranked #49 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful place”
Reviewed May 30, 2014

Five stars for the personal ...
Wonderful room ... wonderful service ... wonderful garden
Near the beach ... near the Avenida 5 ... a very nice central place in Playa del Carmen ...
I must come back one time ...

Room Tip: Swim up Nr. 112
See more room tips
  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ilona J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, March 2, 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,316 reviews from our community

Traveler rating
    1,482
    610
    141
    56
    27
See reviews for
139
1,499
91
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
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English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 28, 2014

We really enjoyed our stay at La Tortuga and give it 5 stars for two main reasons:

- Exceptionally helpful staff (Pedro & Rafael in particular) who went out of their way to ensure our time in the hotel was relaxing and also provided excellent recommendations for things to do around Playa (worth checking out Cenote Azul - Rafael's recommendation!). The Italian hotel owner also got involved in the recommendations discussion, as did the restaurant manager - felt like everyone in the hotel was really keen to help us have the best time they could!

- The hotel gardens. Most unexpectedly, inside the hotel has large beautiful gardens including a couple of lagoon like swimming pools, hot tub and sun loungers - all lit up nicely at night. Not at all what you expect in a city centre hotel just a block from the main drag (5th Avenue)! Great spot to chill out away from the masses on the beach & city.

The hotel rooms themselves (we had a suite with a roof top hot tub) are perfectly ok, but not amazing. However, the staff and gardens more than make up for that! And at this price I think they are more than fair.

Would certainly stay here again!

James & Marianne (Ireland)

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ballyhone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, March 2, 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2014

The staff here are the most lovely, helpful, charming, happy and genuine people I've ever met working in a hotel! They are there to greet and help you night and day, and even specially delivered my friend and I a DVD player on request! The pool is spectacular and serene, and the included breakfast is hearty and fresh.
I will stay here every time I come back to playa del Carmen!
Keep in mind this is not a 5 star resort- the rooms won't blow your socks off, but they are very good value for what you pay, with location and other factors combined.
Couldn't have been happier with my stay here!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katiedublewe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, March 2, 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 22, 2014

Beautiful location right next to the main shopping street (5th avenida)
Wonderful swimming pool. Very nice and polite staff. Clean rooms and a perfect overall service !!
We will come back. Urban & Solvay from germany

Room Tip: Choose one of the swim up room with direct access to the pool.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Urbanizer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, March 2, 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 20, 2014

We liked it so much, unlike the rest of Playa, we stayed an extra night. Impeccable taste in deco in main living areas, and in the rooms, good breakfast and lovely garden and pool area. I didn't want to wake up my colleague with whom I was sharing and the staff went out of their way to get me wine and something to eat despite it being the middle of the night. Extremely well laid out, the gardens and pool, although not gigantic, were the perfect size to share the hot tub with random hot guests if you wanted to, or do your own thing in another part of the gardens. Highly recommend it, Excellent quality-price ratio.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank EleanorL-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, March 2, 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 20, 2014 via mobile

I was so pleasantly surprised by this delightful hotel. So reasonably priced, lovely room, wonderful pool. The service was excellent. They speak great English if you need it also. Strongly recommend!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BlueJae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, March 2, 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 15, 2014

We stayed in a pool access room for seven nights late April 2014. We loved the feel of this hotel - very intimate and relaxing. The location is excellent, just a couple of minutes walk from 5th Avenue. The staff were some of the best we encountered on our trip - everyone was so friendly and helpful. The pool and gardens are just beautiful and I would only book a room overlooking the pool. These rooms are on the inside so you don't hear any construction noise from here. Breakfast was fantastic and we ate a few dinners in Como Como as the food there is fabulous. The rooms were adequate but the bathrooms are looking pretty tired. Saying that, I would definitely stay here again. You can't beat the location.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cotts4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, March 2, 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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