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“Excellent staff and location but...construction site next door”

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La Tortuga Hotel & Spa
Ranked #53 of 216 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed April 14, 2014

MY wife and I stayed at this hotel for 4 nights in March 14. The best things about the hotel are the incredible service and the location. The staff treated us extremely well, had great recommendations for food and activities.
The location is ideal. It's a couple of blocks from the beach and a block from 5th ave, and walkable distance to the bus stop for day trips.
Unfortunately there was a loud construction site next door so it didn't help to sleep...
Our room was simple but very clean (with a view on the pool which is a quiet piece of "nature" in the city).
We would definitely recommand this boutique hotel !

Room Tip: Prefer a room with pool view (much better than standard room)
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  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Quent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded May 9, 2014

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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562 - 568 of 2,438 reviews

Reviewed April 13, 2014

I thought the beds and pillows were really comfortable. The staff in reception were first class and so helpful. I think the shower needed refurbishing, but adequate. I would stay there again. I booked the hotel on booking.com but was disappointed with the exchange rate I got and also the Mexican tax which was applied to the bill.

  • Stayed: February 2014, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank VerityLeigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded May 9, 2014

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

My husband and I stayed at this hotel for 5 nights in December 2013. We booked the hotel room at a ridiculously good rate of around $85 a night so we may be slightly biased in the review (ie. if we had paid the high season rate of over $200 a night, we would probably be harsher critics). The best things about the hotel are the incredible service and the location. The staff treated us extremely well, had great recommendations for food and activities and went above and beyond to help us figure out logistics for some of our "off the beaten path" adventures. The location is ideal. It's a couple of blocks from the beach and a block from 5th ave, and walkable distance to the bus stop for day trips. Our room was small and simple but very clean. We were not bothered by construction or night club noise, but those might be an issue depending on where your room is located. The breakfast in the morning was great and we had a really delicious dinner at the restaurant downstairs. We would definitely stay there again at the low season rate.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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1  Thank LMP1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded May 9, 2014

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

Good position, lovely rooms and pool. Café/restaurant attached. Staff really went out of their way to help. Climate was just right and it made a couple of relaxing days to the end of an energetic holiday

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Spenza2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded March 2, 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

There was no wifi in the rooms. There was a loud construction site next door as well as loud night clubs close by, which meant it was impossible to get any sleep. I would never stay at this place again!

  • Stayed: April 2014
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2  Thank Happytraveller1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded April 28, 2016

Dear Happytraveller1205,

Thank you for your much valued comments. Unfortunately, we do not guarantee Wi-Fi in the rooms, but we do have in the common areas and a computer for our guests to use in the pool bar area. I apologise for the construction that was effectively taking place next to the hotel that was completely out of our hands and was not part of our hotel. Thankfully the construction has now finished. Once again, I sincerely apologise for the inconvenience caused and do hope you will give us the opportunity of hosting you again in the near future.

Best Regards,

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Reviewed April 12, 2014

This is probably one of the best Boutique hotels in town. Modern with a mexican beaches contemporary architecture. Employes very helpful. Very clean and nice. I been waiting for the time to go back and stay there again !

Room Tip: I had the stándar room, but anyway it eas a very luxury room.
See more room tips
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank diego V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded May 9, 2014

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

Probably the best part of our stay was the people. They were fantastic and so helpful whilst always making you feel welcome. It's in a great location as well just seconds from 5th avenue. I wish we had of stayed longer.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sezbez87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded March 2, 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#36 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Price Range: $107 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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