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“Happy with our stay”

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La Tortuga Hotel & Spa
Ranked #50 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Morgantown, West Virginia, United States
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Happy with our stay”
5 of 5 bubbles Reviewed August 25, 2013

My Husband and I stayed for a week in August and really enjoyed a very relaxing trip. The main purpose of our trip was to get some good scuba diving in so we went less expensive on the room and just stayed in their standard room, which was pretty basic but was comfortable, clean, and had great air conditioning. We did hear some traffic especially sirens at night but that is not an unusual sound for the being in a city. Our only complaint was that the light outside the room was very bright even with our blinds shut, we just asked the staff to turn it off and they took care of it with no problem( I think they may have had to unscrew the light bulb). Other than that very comfortable bed, great staff, and service. The pool was really cute and had a ton of shade for those of us who are fair and some nice spots in the sun for those trying to get a nice tan. If we had planned to spend more time in the room I would have sprung for one of the rooms with a private jacuzzi.

Also, the breakfast is pretty good there are 3 or 4 options for the included continental breakfast which was very good, as well as other options that you can pay for. They have several options of homemade juices, we always got watermelon and it was excellent! All are really reasonably priced and the wait staff is excellent.

The beach is a little bit of a walk and the front desk staff will give you directions and a ticket to some of the beach clubs. I cannot say much about these because we spent almost no time on the beach. I was more than happy to sit at the pool where there is shade especially after a day of diving. Also, the hotel will give you a half price coupon to a local gym if you are looking for a nice place to workout.

The hotel is centrally located which makes it easy to get to 5th ave and also an easy walk to the more exciting local places to eat on 10th and on the side streets a little ways away from 5th Ave.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,317 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (303)
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English first
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 22, 2013

The hotel is beautifully set, clean, quiet and calm. We loved its very cute swimming pool, resembling a river and surrounded by palm trees (we could just get into the pool from the back door of our room) and the outdoor jacuzzi. The staff in the front desk was very helpful and friendly. The location is good, one block from the 5th Avenue and two blocks from the beach. Breakfast was also good. Overall, great quality/price rate

Room Tip: Some ground floor rooms have direct access to the pool.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Javier154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
5 of 5 bubbles Reviewed August 21, 2013

No really! Without any jokes! When the Sun is at the zenith and sun burns up everything - LA Tortuga is the ONLY way to save your skin! Amazing garden with palms, trees, swimming pool river. You just rest and enjoy. Very benevolent staff! Everything is clear and on a very high level! And please do not expect huge dishes for a breakfast! Location - it's not on a seaside but it was not a problem at all to spend 3-5 minutes to get to the beach. Advice - do NOT visit town beach! It's dirty. Just request at reception passes to Mamita's Beach Club. Sea there is clean! And please have at least one day to spend in Tulum! It's a real Paradise! I highly recommend this Hotel to everyone!

Room Tip: We had a private room with jacuzzi outside the room. It was even hard to find (room) for staff - it...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Vitlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed August 21, 2013

The hotel is in an incredible location being short distances away from the beach, restaurants, and other great vacation activates like shopping and clubs! The staff was excellent and very friendly, something that I believe is essential to make a hotel great for vacationing. It was a wonderful atmosphere to come home to after enjoying all of our tiring vacation activities. The hotel was exceptionally well maintained as the room and hotel itself were both immaculately clean; another aspect that made staying here such a wonderful experience.

The best part about vacationing is making great memories and being with the people you care about. So many vacation hotels forget that getting a customer to stay once is easy, but to have repeat business is a challenge. Obtaining repeat business, is all about having an atmosphere that is enjoyable, relaxing and over all conducive for fun! So often vacations have been ruin or at the very least dampened to do a poor choice in hotel. This is not one of those hotels. The stay here was fantastic from the location to the overall atmosphere of the hotel; everything about it was amazing!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vacationer1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed August 21, 2013

I am usually pretty critical. I travel a lot for work and have stayed in some pretty posh places. This was one of the best experiences. I was down there for a wedding with a few other people--and we all fell in love with the spot. It truly was a boutique feel. The staff were so helpful and NICE. Loved them. Loved the spot. Loved the location.

The next time I head to Playa del Carmen--I will be booking there again! I don't usually like to even give recommendations because it reflects on your credibility--but I made sure to tell my friends and family. They were that awesome. Great experience!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SaiSis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 16, 2013

My husband and I just returned from a 2+ week vacation in PDC. We do not do all inclusives, but wanted a breakfast option included in the room rate. We travel extensively and have been in more hotels than we can count. We know what we want and what we are willing to pay. We don't skimp on comfort, perks or value. We booked La Tortuga after a lot of research on various sites. We were not disappointed in any way.

We'd originally booked a swim up room at a great price but on arrival thought that the room itself was too small for our long stay. After speaking with Joanna (I think her name was) we were upgraded to a junior suite plus (118). She showed me two rooms and let me choose - how awesome was that?! It was our corner of heaven!!! The king bed was sooooo comfortable! Jacuzzi in the room, hammock, outdoor cabana bed in a beautiful private little court yard area which we think got the best breeze on the block. It was the perfect place of retreat after tours in the region and spending time walking along the avenue or further into the city. The hotel is quiet even though it is so close to 5th Avenue.

The free breakfast in the hotel resutaurant (Current) was great and they serve breakfast from 7:30am to 1:30pm! We never needed to choose dishes from the regular menu. Out the front door, turn right and there is 5th Avenue - perfect. But there were also restaurants on Avenida 10 that were excellent and cheap! Everything within walking distance.

The staff at La Torguga made our vacation wonderful. Santiago and others in the restaurant learned our names and greeted us every morning. Before we even sat down we had a coffee, orange juice for my husband and an English Breakfast tea and peach juice for me on the way to our table. I could go on and on about the peach juice - WOW!

The hotel staff was fabulous. Our maid cleaned our room beautifully and was consistent on timing. The front desk staff were always kind and helpful - the bell staff went out of their way to assist us in any way they could. I really can't say enough about the staff. Every employee there puts customer service and comfort first. On our last day, we found two sweet little "tortuga" key chains with a thank you note to us as a departing gift.

A return trip to Playa del Carmen will definitely include a return to La Tortuga Hotel and Spa.

Room Tip: Room 118 would be our choice for future visits.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank all4csons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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