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“Excellent”

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La Tortuga Hotel & Spa
Ranked #49 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Phoenix, Arizona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent”
Reviewed July 3, 2013 via mobile

I have stayed at la tortuga twice and have recommended others to stay there. Recently I have tried setting up Resv. next march again. I have been told either to fax a copy of my credit card or to wire them money for the entire amt. Right I am all over that. They wanted to charge the entire amt. now. Needless to say with that business policy I am done with la tortuga

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cory G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 16, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
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English first
Milwaukee, Wisconsin
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 2, 2013

We stayed here one night on our most recent trip to Mexico. It wasn't a romantic vacation as I was with friends but this reminded me of the most perfect place to have a honeymoon. The pool in the middle of the hotel is gorgeous and the jacuzzi on the rooftop of our room was very romantic. The staff was friendly and the rooms were very clean. The complimentary breakfast was nice and overall the stay was very pleasant. I would definitely go back for a longer stay as the location was perfect. Right in the middle of all the nightlife and the great restaurants. Plus they had a private beach I didn't get to check out so now I must return! LOVED that this is an adult only hotel.. no pesky children to ruin your vacation ;-)

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 15, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 15, 2013

We stayed for a week, June 5-12, 2013. We were upgraded to a room that had to be one of the most expensive, which was the perfect beginning to an incredible vacation. This property is so beautiful and peaceful, it's amazing that you're in the middle of town. Our room was gorgeous, as were the pool and common areas, and the service we received from everyone was top notch. The free breakfast for guests was great--4 choices, and all of them were fast and fresh. They include good quality brewed coffee or espresso, as well as several kinds of juice including fresh squeezed orange. You can sit in the sheltered area and watch the people pass by on 10th avenue, or you can eat outdoors beside the quiet courtyard gardens. Please remember to tip the servers, this is how they make a living. The WiFi in the common areas worked great, it worked just as well on our balcony and most of the time inside our poolside room. The free access to our choice of several beach clubs within a short walk was the icing on the cake. I can't say enough about this hotel and I can't wait to go back!

Room Tip: If you like quiet, ask for a poolside room.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bebegatita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 16, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California, USA
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 13, 2013

This boutique hotel is located in a prime spot in Playa del Carmen, just around the corner from Calle Corazon & 5th Ave. This is like being in an oasis in the desert - the courtyard with its winding pool and the lush vegetation make this a perfect place to cool down from the Mexican heat. Joanne, a key figure there, treats every guest like a VIP. All staff take her lead and do the same. This is true for staff at Current, the attached restaurant, which provides the best breakfast in Playa (it comes with the room). Lunch & dinners are great too. We stay here every year & are already looking forward to next year's return visit.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank William003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 15, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 3, 2013

We stayed at La Tortuga May 18 to May 25th. This was our fourth time in Playa and our third time at La Tortuga. I was a little concerned when I found out there was a change in ownership and that they altered their breakfast choices. I wasn't sure what to expect when we arrived but everything was perfect. They upgraded us to room 112, the corner swim-up room. I've avoided them in the past thinking they wouldn't be worth it, but I was wrong. That was our favorite so far; even better than the junior suite. It is so nice stepping off your patio into cool water on a hot afternoon. And speaking of the pool, I think the pool area is even more beautiful then before (if that is possible). Victor was our bar tender most of the week, and he was great even with some odd requests (like frozen caipirinahs). I still wish they would bring back the old breakfast or at least incorporate some Mexican breakfast items into the complimentary menu. Some of our favorite breakfast items we discovered because they were on the comlimentary menu and we wanted to try something out of our comfort zone. Lastly, please keep in mind that you are at a boutique hotel in Playa, so sometimes the water is just warm and not hot when you take a shower. You may see gecko's on the wall next to the gardens, and maybe even a small garden snake. Just relax and enjoy your vacation and none of this will bother you.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bpurc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 16, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2013

I stayed here from May 20 - 25th 2013, and had a great time! It was a friend's birthday and they decorated the room with balloons, ribbons, and free champagne! The front office staff were very nice and had great tips of things to do in Playa. They also give you vouchers to get free beach chairs at the Mosquito Beach Club, Zensei, and Mamitas. I also really enjoyed their pool. Overall, it was a very enjoyable stay in an excellent location (1 minute walk down to 5th Ave.). I will be back again!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 16, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 29, 2013

We were on a tight budget for our honeymoon and La Tortuga definitely was the best choice.
If you stay at this hotel, you can get a voucher for a free breakfast every morning.
The food there is amazing! This helped us save some money for fun activities like snorkeling, going to xcaret, exploring ruins etc.
The staff were very friendly and very helpful during our whole stay.
We didn't get to go in the pool because you can literally walk to the blue warm ocean.
You won't need to rent a car if you are just planning on staying in that area because the hotel is close to all the amazing shops and restaurants.
The room and the bathroom are really small, but we didn't spend our entire time at the hotel so it didn't bother us at all.
We also left a tip everyday for the maid and she made animals with the towels! It was fun getting back to the room to see what she created.
I highly recommend this place! Would want to go back again.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Remi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 15, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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