After a very long day of travel, I arrived early evening only to find that "Webjet" stuffed my booking for the second time in the one trip!!
Any way, the staff and in particular Joanna at check in could not have been more accommodating, friendly and helpful! With a refreshing drink while I waited for overseas calls to be made on my behalf and 3 staff assisting in getting the problem with Webjet, which was not their problem all sorted out for me, then upgrading my room for me, to assist in enjoying my stay!
The location is absolutely ideal, being right in the heart of the action, yet once you walk through to the oasis of pools, bar and lounge area the busy night life and dining zone of playa feels like a world away! Thank you again to all of the great staff at Tortuga, you will always be highly recommended to my friends and family!
- Official Description (provided by the hotel):
- La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more less
- Reservation Options:
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- Also Known As:
- La Tortuga Hotel And Spa
- La Tortuga Hotel Playa Del Carmen
- La Tortuga Playa Del Carmen
- Hotel La Tortuga
- La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico