My boyfriend and I spent 3 nights at the hotel as the last part of our trip to Mexico. The hotel is very cute and most of the people working there were very nice and kind, BUT UNFORTUNELY there were 4 things that upset us and when you plan and look forward a trip like this... you expect more.
1. The parking reservation we had made and confirmed was canceled at last minute when we were there, having to move our car and paying more than we expected.
2. The hot water in our room never really worked till our last night there.
3. The person who was at the door during our stay, Carlos, is useless, he just opens and closes the door, but when he had to take us to our room didn’t help us with our luggage although we were carrying lots of things and it was obvious that we need it help.
4. We booked through booking but ending up paying much more. Instead charging us in dollars they converted to pesos with an outrageous exchange rate. But the last day, they did charge us what we consume at the restaurant and bar in dollars with a fairest rate… So what happened?
- Official Description (provided by the hotel):
- La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more less
- Reservation Options:
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- Also Known As:
- La Tortuga Hotel And Spa
- La Tortuga Hotel Playa Del Carmen
- La Tortuga Playa Del Carmen
- Hotel La Tortuga
- La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico