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La Tortuga Hotel & Spa
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Reviews (2,472)
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1,577
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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840 - 845 of 2,472 reviews
Reviewed June 11, 2012

We just returned from a stay at La Torgua and could not be more pleased with our choice to stay there. It is a very charming hotel with modern but warm design. The building itself encircles a central pool surrounded by very tasteful lush tropical landscaping. The service was impeccable, with attentive, friendly, and always helpful staff. Playa can get busy and a bit noisy from all the tourists at night, and La Tortuga was a perfect escape from the crowds outside -- we had no problems whatsoever with noise in our room. The balconies of all the rooms overlook the pool, which was a nice touch. The hotel provides access to several beach clubs and we chose Zenzi, which was a very pleasant ~5 minute walk from the hotel. We also got a couples massage at the hotel spa, which we were both very pleased with (he said it was one of the best he's ever had). We had a very nice dinner at the hotel restaurant as well. We would definitely stay there again!

  • Stayed: June 2012, traveled as a couple
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2  Thank ScubaTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaGuest, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded June 12, 2012

Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2012

We go to Playa every year and always stay a few days at La Tortuga because the staff are the BEST - very accommmodating to all guests. The rooms are quite nice with modern baths (love the bessel sinks). There is a meandering pool with lush vegetation in the courtyard, which makes this a wonderful oasis within the bustling city. Location can't be beat for walking just about anywhere in Playa (only a block off of 5th Ave., the main drag). The food in El Bistro is fabulous. Even after staying elsewhere for the rest of our stay, we still walked 1/2 hr. just to eat at El Bistro. The manager, Diego & his front staff of Joann, Laura, & Christian will go out of their way to see that you are satisfied. We love Carlos, the bellhop. We already booked and paid for next year. Love this place!!!!

Room Tip: Rooms are quite different, no two alike. Best to call their toll free ph. number on their web site & inquire as to room type & cost. We favor looking into the inner court.
  • Stayed: May 2012, traveled as a couple
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4  Thank William003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaGuest, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded June 12, 2012

Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2012

Wonderful hotel, perfect service & professional management!
As a professional touroperator with 17 years experience I can recommend this luxurious boutique hotel for all who do appreciate not big overcrowded hotels, luxurious relaxation, quality service, privacy and tranquility. The territory is not big but this inyard paradise garden and paradise swimming pool can not leave you indifferent. Every morning you will admire every time as you open your eyes.
We had a fantastic vacation for 10 days staying at this hotel since May 24 till June 03, 2012.
All staff of this hotel does their job with great responsibility for the guests’s convenience and your comfortability.
As a touroperator and as a tourist I am going to advertise this hotel as the best in Playa Del Carmen. Thanks to all staff. Mila Bortnik.

  • Stayed: May 2012, traveled as a couple
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2  Thank Mila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Johanna Reside

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012


o We just came back from a ( thankfully) short stay at Tortuga; total disappointment! The rooms are small, and smell very strange. The noise from the club is terrible, and there is not a lot that they can do about it I think. The only good thing is breakfast that is included, but next time I will chose a nicer place with nicer rooms and nicer people that does not have breakfast, which is very inexpensive to buy anywhere in playa. I don't understand all the great reviews. Mediocre hotel, with very small rooms ( we didn't even have a balcony, just a window).
oWe were very disappointed with the lack of good service, staff looked indifferent towards the guests. Finally never again in this hotel and never recommended to anyone.

  • Stayed: May 2012, traveled as a couple
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4  Thank Ginatravel65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded February 10, 2017

Dear much valued Guest, We would like to thank you for taking time and writing about our boutique hotel. we also would like to thank you for bring these issues to our attention and we assure you we are working to reslove them. We at La Tortuga hotel & Spa take our high standards and our custom service seriously and we strive to exceed all of our much valued clients expectations, so for this we thank you for comments. We sincerely hope to have the opportunity in hosting you again at ur boutique hotel in the near future, Kindest Regard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

The La Tortuga is an amazing place. I want to give it a 5, but there were a few quirks. It is an bohemian oasis in the middle of Playa. My wife and I had a wonderful time there. From the location, to the service to the adjoining Bistro this place is great. I would highly recommend staying here for anyone who likes to be near the center of things, be treated with respect, but also likes to get away at the same time.

First... Location, Location, Location. This place is a block off of the zone. From bars to restaurants to clubs to Walmart to the beach, this place is walking distance from everything. It is very convenient and everything is very accessible. If you do have a car, there is a parking structure across the street.

Second, the service here is great. The staff members were professional, but were laid back. The staff spoke very good English and seemed to have a good understanding of their target market. They all communicated well and provided quick and accurate information about different activities and local resources. For our trip the airport, Carlos one of the staff members, arranged transportation with a great taxi service. Martin, a long time associate of Carlos, got us to the airport in less than an hour and spoke excellent English as well. It should also be noted that the staff gave us a choice of a more expensive transfer or the cheaper taxi and let us choose our price point.

The resort, though in the middle of a commercial zone really is a relaxing environment. The walls are made of concrete and do a great job of keeping the rooms quiet. There was a party down the hall and we could not hear a thing. For the most part the noise from the street stays out, but Saturdays can be a little loud. The pools and Jacuzzi are also great places to hanging out.

The room was good, but not great. The balcony was awesome. The bed, cabinets were nice and the bathroom was also nice. All in all, it was comfortable and pleasant to be in.

The only draw back for me were little quirks with the room. The fridge did not get cold and we had to fiddle with the AC a bit in order to get the right temperature. That is the only reason it did not get a 5.

In sum I would highly recommend the La Tortuga for travelers and will check for availability on my next trip .

Room Tip: Go with the balcony.
  • Stayed: May 2012, traveled as a couple
    • Value
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Thank SD_Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaGuest, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded June 7, 2012

Dear Valued Client,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.
Kindest Regards
Johanna Reside

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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