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“Amazing Facial at the Spa!”

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La Tortuga Hotel & Spa
Ranked #54 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed October 30, 2011

I just had one of the most incredible facials I've ever experienced. The facilities are stunning and the service was absolutely amazing - from the receptionist to the beauty therapist - everyone was wonderful. The spa is tucked away like a secret garden in the centre of this hotel and Mosquito Blue (an adjoining hotel that shares the spa) - great location right in the heart of 5th Avenue, but a perfect escape from how busy 5th Avenue is. I'm not staying at the hotel so I cannot comment on the rooms, but the spa is certainly worth visiting while in Playa del Carmen, whether you're a guest or not!

  • Stayed: October 2011, traveled as a couple
    • Value
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2  Thank LynnieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded August 28, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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Reviews (2,376)
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893 - 899 of 2,376 reviews

Reviewed October 26, 2011

we booked 2 rooms for 4 nights at this lovely hotel and did not regret it! it is very charming and personable. the staff knew us and what great customer service! it's 2 blocks from the beach. the hotel has access to mamita's beach which is beatiful (there's a waterfall in the bathroom)! we had a terrace on the 2nd floor with a jacuzzi and there was a bed with table and chairs outside our room. my only complaint with this hotel is that it's close to coco bongo and if you're a light sleeper, you can hear the drunk people outside on a saturday night. otherwise, it is amazing and would come back in a heartbeat!

Room Tip: Choose a room away from the street as possible
  • Stayed: October 2011, traveled as a couple
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1  Thank lumpia916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded August 28, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2011

We wanted to see what it was like to stay in the Playa del Carmen before heading to our all inclusive compound up the coast, so we picked this great hotel. The hotel is like an oasis in the city. Once inside you have no idea 5th Avenue is only steps away. It's the best of both worlds. The room was nice, staff fantastic and the setting very tropical. We visited both affiliated beach clubs and enjoyed Sensi a little more. We'll stay at La Tortuga again when enjoying the heart of Playa.

  • Stayed: October 2011, traveled as a couple
    • Value
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2  Thank skew65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded August 28, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2011

I'm SO glad I found La Tortuga. The location is fantastic - perfectly close to it all, but not too close. The room my friend and I had was exactly what we needed....nothing more, nothing less - a good value.

This place is quiet and quaint with a very friendly staff. I would definitely go back.

  • Stayed: March 2011, traveled with friends
    • Value
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1  Thank Leslie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded April 27, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2011

I don't typically write reviews, but this place is exceptional. I found it because I wanted a hotel with no kids. My room was perfect: big bed, large patio, clean, large bathroom, shower was huge! Staff was excellent and very helpful. And to boot the restaurant is Excellent (breakfast comes as part of stay). Pool is lagoon like and beautiful and encased by the rooms. I didn't go swimming but they have nice sofas to hang out by the pool, which I spent time reading books. The pool is very shaded, which I think is a plus. If you want sun, walk to the beach to swim. The restaurant being good is nice because honestly most places I ate in Playa were so so or even bad. I personally like smaller/boutique hotels. This is a smaller hotel but has the amenities of a larger one. I wouldn't even bother staying anywhere else. I booked as a package and my room was only about $45 a day. It is close to 5th Ave but if you're smart you'll spend little time on 5th.

  • Stayed: October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Foggnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded August 28, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2011

We went to Playa del Carmen, Cozumel, and Isla Mujeres... but La Tortuga hotel was DEFINITELY the best place we stayed.

Very clean accomodations, quiet setting, very friendly staff, and an amazing breakfast included! We loved it there!!!

Great location for walking to restaurants, shops, beaches, and the ferry.

It's just off the main strip, 5th avenue, so it doesn't get the loud noise that those other hotels get, yet it's still close enough that you can walk to the action when you want it.

They are not ON the beach, but they do have 2 beaches that you can walk to and are able to use their beach chairs & sun covers at no cost.

Let's just say that if/when I go back to Playa, I would definitely stay at La Tortuga again without even thinking twice!

  • Stayed: August 2011, traveled as a couple
    • Value
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2  Thank Megan Delight H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Public Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded August 28, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2011

La Tortuga really is a little paradise. The room was just lovely (Superior Junior Suite) and the roof top jacuzzi gave our holiday experience the extra wow factor! I would highly recommend this room to anyone looking for total peace and relaxation. The staff were also fantastic, and yes, all the reviews that rave about the food are true- El Bistro really does serve up some yummy food.

La Tortuga is in walking distance to everything and the beach clubs are only a short walk away. If you get the chance, stay at La Tortuga!

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hewhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded August 28, 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range: $60 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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