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“Very accomodating!”

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La Tortuga Hotel & Spa
Ranked #49 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very accomodating!”
Reviewed May 23, 2011

My husband and I stayed at La Torgtuga Hotel for the first time for our honeymoon. The staff are very warm and welcoming--they never fail to smile and make you feel at home! They accomodated us in one of their unique boutique rooms in a very delightful way. The day we arrived our bed was filled with red petals, had a wram greeting for our honeymoon, swans of love made out of towels and our jacuzzi was bubbly ready! Initially, we planned to stay for only 6 days but wanted to extend with economized budget. They offered us a different (smaller) room with cheaper price but we kind of fell inlove with our boutique room. Claudia did everything she could for us to keep our honeymoon room with a very affordable price and we ended up staying for 3 more days. My husband and I scuba dive pretty much everyday and to come to our hotel room with different towel animals everyday couldn't be more entertaining! We get our free breakfast at their El Bistro Restaurant and the foods are pretty good and real fresh. And of course, the most friendly staff at El Bistro; Santiago and Micky! Thank you so much for everything guys..We will miss you and for sure we'll come back soon!

-Cirha

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CirhaBecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, August 28, 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,316 reviews from our community

Traveler rating
    1,482
    610
    141
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    27
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139
1,499
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23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
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Florida
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 21, 2011

We love this hotel and have stayed here many times, and it just keeps getting better. This time we stayed in a swim up room and it was awesome. The hotel staff makes this place really special, they are so friendly and accommodating. There was no noise at all any of the nights we were there and we slept like babies all nights. Our breakfasts at El Bistro restaurant were tasty, and it was lovely to eat in the morning around the pool. Please dont change anything about this place, it is one of our favorite hotels in Playa!!

Room Tip: Check out the swim up rooms or Jr suites. Aweso!
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kinich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, August 28, 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed May 21, 2011

I'm just two hours away from checking out of La Tortuga and i don't want to leave. It's a great boutique hotel that is so peaceful yet very conveniently located to the best beaches and places to eat. Every morning my wife and I had a great breakfast thanks to two amazing employees, Micky and Santiago. Our room was very nice and had plenty of room, even with a jacuzzi tub. We enjoyed our stay so much we extended three more nights. Thank you La Tortuga for such a wonderful stay with your friendly and professional staff. We'll see you again in the future!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Newyorker2LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, August 28, 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed May 19, 2011

We stayed here for just one night b/4 going to an AI. It was very deceiving when we first drove up. Once thru the main doors it is unbelievable.. It reminded me of a rain forest with a pool running thru it. Very pretty.. It is a small quiet hotel. There is a bar and resturant off the pool area which was great. We had a standard room and for 1 night was adequate. Rooms were very clean - small but nice. Within a block of 5th Ave. A/C worked fine. If you want to do nothing at all, this is the place for you. It's nice to be able to walk to 5th Ave for dinner.. lot's of good resturants. Would not want to stay more than a few nights because it is so quite..The beach club was approx. 7 blocks away.. we did not go since we were there for just 1 night. We're not into going to the club's so this could get a bit tiresome after a few days. I would return without a question..Felt very safe also..

  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank grandmalibby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, April 27, 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 18, 2011

If you have children, are on spring break or are a fan of all-inclusive resorts or cruises, La Tortuga is not for you. If you love service without intrusion, cleanliness without sterility, quiet without boredom, convenience without crowding, and the friendliest staff you'll ever encounter, this is your place.
Within our first 24 hours, Esteban the bartender/waiter/general great guy had established himself as our go-to man - although we never had to because he was constantly going out of his way to take care of us.
Jose the manager also went over and above to turn a simple birthday dinner into a very special event with a private deck setting, extensive decorations, a mariachi band and dedicated service staff. Amado (he prefers "Zoro") and Emiliano seemed to be having as much fun serving us as we were having as their only table for the night. A perfect evening we will always remember.
The hotel is a clean, quiet and convenient sanctuary. The variety and layout of rooms is fun, the ownership is eco-conscious and the pool and grounds are immaculately maintained. The bar is simple but well-stocked and the restaurant is simple but really well-run, and the food is great.
But again, it's the fantastic staff that will make your stay and bring you back.

Room Tip: Go for a swim-up room at minimum.
See more room tips
  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KMZeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, August 28, 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
62 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 16, 2011

Amazed by our room in this hotel, it had a jacuzzi and tanning bed in the rooftop (private to our room) where I spent more time than in the beach. the restaurant serves breakfast until noon (plus if you like to party) and the location cant be better, in the mainstreet of playa parallel to the street where the restos and clubs are located. no bar/club noise complaints at all from me. the service and the employees go above and beyond to ensure your stay is remembered. this wont be my last stay at la Tortuga. keep up the awesome job!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed May 15, 2011

Just got back from a wonderful stay here! The Reception staff of Yanina and Claudia are truly second to none that I've seen!! We have traveled to Mexico countless times over the years and stayed all over from cruises to all-inclusives and this place merits special praise. Our room was #301 ( jr. suite) very nice with a private roof top jacuzzi. Spacious, extra large shower and large room. Only thing is I would probably request a room overlooking the pool area......not a biggy, but next time.
Free breakfast was good and enjoyable, one computer by the bar area was nice to have as well. We used the pool several times and enjoyed it very much. Not sure why some complained it was too cold.....It was about the same temp as the ocean....refreshing!!
Yanina set me up with two tours, one to Coba and a cenote for $49 each and one snorkel tour at Cozumel for $25 each ( 3 hours, 3 spots to snorkel ) including beer, water and soft drinks. Great value!!! Finally a Superior location, we walked everywhere!!!

Room Tip: Rooms that over look the pool area!!
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank messenger52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 9, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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