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La Tortuga Hotel & Spa
Ranked #53 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Merida, Mexico
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Book it now!”
Reviewed November 13, 2007

We absolutely loved the hotel. My boyfriend and I checked to swim-up room Sept 13th for 10 nights. It was great coming home after a busy day and just falling off your terrace into the water and wending your way to the bar or jacuzzi. The room was small, but it wasn't a problem, as the comfortable king-size bed fit fine. I'd heard that guests that stayed previously had problems with the beds. Ours was just right.

We found the staff very friendly, attentive, and always available to answer questions, make suggesions, etc. Everyone was terrific!
We really enjoyed the hotel breakfast. It was well thought out as it covered a variety of tastes, and our cappucinos magically appeared moments after being seated. We didn't venture in to the Agora restaurant for dinner until we'd been there almost a week, and were pleasantly surprised by how excellent it was. Amado, the captain was always ready with great suggestions and service. We were sorry we didn't have the opportunity to try a few more entrees, but our time ran out. A good excuse to return, and that we will! We can't wait! And yes, those green birds in the trees screeching in the morning are parrots! Lots of them! Adorable!

  • Liked — the swim up capability and jacuzzi
  • Disliked — minimal closet space
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tita1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 12, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,343 reviews from our community

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  • Location
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  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (304)
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English first
Issaquah, WA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 8, 2007

Our experience with La Tortuga and its staff was more than satisfactory. From the very beginning while still searching for the hotel that would most please our personal taste, Anna from the hotel’s reservations helped us tremendously with her prompt and accurate responses. And then, from the moment we arrived and were greeted by cheerful Mariana, and throughout our stay we knew we chose right. We absolutely enjoyed this charming place! It is well maintained, cozy and clean with a beautiful tropical courtyard pool where one can relax without limitations. The staff was extremely friendly, helpful and warm. They definitely made us feel at home.
The location of the hotel is more than perfect, just one block from the main 5a Avenida, where all the restaurants, bars and indispensable shopping are, and a 10-minute pleasant walk along the beach to the Mamita’s. Close to night life, yet peaceful and quiet.
Their breakfasts are delicious and the cocktails prepared by Justo’s fun and friendly team are too good to be skipped. The happy hour prices are unbeatable!
All in all, we had a wonderful time and are already looking forward to returning next year. We would definitely recommend La Tortuga to everyone who prefers smaller boutique style accommodation over large impersonal all-inclusive resorts, and most of all who will enjoy spending time in friendly, colorful and picturesque Mexican town setting of Playa del Carmen.

  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank KPWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 12, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illnois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 5, 2007

My husband and I took my mom and dad for her birthday to La Tortuga. I had previously stayed at Mosquito Blue and loved it, but wanted to compare the two hotels. While there, I booked a return trip for myself and three friends this January. The pool was beautiful and well manicured. We had a swim-up room, and took a private dip first thing every morning and last thing every night. The restaurant serves a made to order breakfast that is included in the room price and it was delicious. We also had lunch and poolside snacks which were also very good...highly recommend the grilled vegetable platter and the guacamole. The outdoor lounge offers two-for-one cocktails every afternoon. The staff was EXTREMELY polite, helpful and well informed about the area. They spoke perfect English and arranged all excursions for us. La Tortuga is definitely a gem in the heart of Playa, but two blocks away from the late night disco noise. Forgot to mention the beach club...a little bit of a walk and so-so chaise lounges, but adequate. Overall, great experience.

  • Liked — location, staff, pool
  • Disliked — inconsistency of hot water
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank IllinoisTexasGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 12, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rah11
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 3, 2007

The night of our wedding we still had no idea where we were going to go for our Honeymoon. I spent a lot of time researching the day after the wedding and based on Travel Advisor's previous reviews and the hotel's website, we chose La Tortuga.
I cannot tell you what a great decision that was. Everything you read on this website is absolutely true. The location is fantastic! It's close to everywhere you want to be, but far enough away to relax in peace and quiet. The hotel itself is beautiful! The pool is amazing! Our room was great! Better than we hoped for! And, the prices are incredibly reasonable. There are other hotels in the area charging far more, for wayyy less.
The staff were so attentive. From the moment we got there to the moment we left they attended to our every need. We had a couple of problems (not related to La Tortuga) and the manager (Benjamin) went far out of his way to rectify both situations for us.
The pool bar is adorable and well stocked. They can make anything you could want. The restaurant at the hotel is wonderful and well priced.
We will be going back for our one year anniversary and every chance we get after!
It was the perfect honeymoon!

  • Liked — Everything!!
  • Disliked — Nothing!!
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank rah11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 12, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt. Laurel, NJ
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 2, 2007

My husband and I stayed at La Tortuga for 5 wonderful nights. If you're looking for a quaint, boutique experience, you will not be disappointed in La Tortuga. The staff was amazing. So accommodating and friendly - they know you by name almost immediately. The location is perfect - one block to 5th avenue and a short, pleasant walk to the beach club. The price is more than reasonable and includes a fabulous ala carte breakfast which you can have at anytime throughout the day. The hotel really takes on a magical, romantic quality by night with the lighting and surrounding pool. I would have liked to have actually used the pool but the water was a bit chilly by my standards. The ocean (sea) on the other hand, was perfect.

Stayed October 2007
Helpful?
4 Thank Wheresmyticket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 14, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 1, 2007

We stayed at La Tortuga in October and had a lovely holiday.

The staff were all very friendly and really made our trip memorable. The room was clean and tidy and we had booked a swim up room which was a novelty.

The hotel was right in the centre of Playa del Carmen - 1 road back from 5th Avenue which made it a perfect location to be in the centre of things, whilst still remaining quiet and relaxing.

I would definaetly recommend La Tortuga.

  • Liked — staff
  • Disliked — size of bathroom
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank StAlbansEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 14, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 31, 2007

We stayed at Hotel La Tortuga last week 10/24-10/28/07 and we were not disappointed! The hotel is beautiful, just as the pictures show only prettier in person. Our swim up room was small, but very comfortable (including the king-size bed). Mini-bar and in-room safe, access to Mamitas beach club, beach towels, onsite bar/lounge, breakfast from the Agora menu were an awesome plus. Plenty of closet space. Nice big shower and bath amenities. We enjoyed the patio with steps into the pool. All of the staff were professional, and so friendly and nice we wanted to take them home with us! Only a couple of minor problems that were promptly taken care of. Right around the corner from all of the lovely restaurants and action on 5th Avenue. Street parking was limited near the hotel, but was not a problem. Great recommendations or tour booking available at the front desk. Just can't say enough good things. Will definitely stay again!

  • Liked — Pool-garden
  • Disliked — Limited parking street only
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank LeLe127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, February 12, 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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