My wife and I have just returned from yet another trip to Playa del Carmen we love it there, this was the first time we stayed in Paamul and were not sure what to expect! The friend of ours who told us about the hotel said try it you will love it, she was 100% right... We stayed from the 13-15 of Feb. and had a great time, their were just a few things that I am going to post this is not because I was upset with them but because I understand the owners are not onsite and they need to see the comments.
We had dinner the first night there, their were 4-5 employees that I could see from where I was and maybe 10 people in the restaurant. We spend allot of time in Playa but we were charged 80 pesos for a Piña Colada that was served in a Very small Glass. They could have serviced it is a GLOBO or large round glass it uses a but more liquid but you dont feel as if you are being taken.
Also when we were done we asked for La Quenta or the Check and after 4 times the water said ooo do you want the Check.
The second this is that we went to Cozumel the 14th and when we came back our beds were made and the room very clean towels folded ect. The problem was the towels we had used the day before were wet and the cleaning lady folded them as if they were new and they stunk of wet.
The last problem was in the restaurant and that was friday morning, we went to the restaurant and they dont open until 8am so we asked if they had coffee and the kid took his phone out of his pocket and said nope not until 8am. SO we sat there waiting, since I am a gringo the staff must of thought I dont speak spanish which is do 100% and they had mouths like truck drivers. We waited until 810 am and said is their coffee now the other kid said ooo you want coffee it has been ready since 730 am. This is not great for business!
All in all we are planning a family trip in May and are considering returning to the hotel but will keep to eating in Puerto Adventuras and take snacks as the restaurant has allot to be desired.
- Official Description (provided by the hotel):
- There is a dreamy place in the heart of The Riviera Maya next to the Caribbean Sea on one of the most spectacular bays of the Mexican Caribbean. All suites are located 60 ft from the ocean and include two queen size beds, air conditioning, hair dryers, safes, mini refrigerator, coffee makers, microwave, Wi-Fi, Cable TV and private beachfront terrace. ... more less
- Also Known As:
- Cabanas Paamul Hotel Playa Del Carmen
- Paamul Hotel Riviera Maya/Playa Del Carmen, Mexico