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“Smaller resort at a great location”
Review of Playacar Palace

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Playacar Palace
Ranked #21 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Nebraska
Level Contributor
126 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Smaller resort at a great location”
Reviewed March 7, 2011

Beautiful smaller resort at a wonderful location. Right next to the ferry to Cozumel and within a block of lots of great shopping along 5th Avenue. Nice beach with beautiful views of the blue, blue ocean from nearly every room. Room was most comfortable with all marble floors, jacuzzi, and bathroom, and really comfy beds. We were supposed to get a king bed but when we arrived they had us on the ground floor. We wished a higher floor so we settled for 2 double beds on the 4th floor. Turned out to be a good move. Very quiet also. Sometimes the room didn't get cleaned until later in the day but that wasn't too bad. Food was about what you would expect at a resort, pretty decent, but the Italian dining room was extremely noisy. You could barely hear your dining partner across the table. They really need to do something about the acoustics in there. Pool area could have been a little larger too. Sometimes it was hard to find lounge chairs unless you got up at 7:00 AM and put towels and some personal stuff on a couple to save them like everybody else did. Usually only about a fourth of the chairs were actually occupied by a person at any given time, just towels, books, sandals, etc. piled on them. Don't know how that situation could be remedied but they need to work on it. Also a restroom on the pool level near the bar would be most welcome instead of having to negotiate cement steps in flip flops down to a rather grungy basement area, or making a trip back inside the hotel. We used the $1500 resort dollars they gave us on a trip to the ruins at Tulum which was very interesting. Wish we could have spent more time there instead of the bus leaving to stop at a little roadside handicraft market and at Xpu Ha, one of their sister resorts. It felt like they were just trying to promote their company instead of giving a quality tour of the beautiful Mayan ruins. We also used resort $$ swimming with dolphins which was fun, a steak and lobster romantic candlelight dinner on the beach which was nice, and the rest of the $$ went toward a photo package. We brought home 20 5X7" prints of us in various settings around the resort as well as a disk containing more pictures. They turned out pretty good considering what they had to work with --we are in our 60's and have probably looked better in the past. ;-) The waiters were very professional and friendly as were all the employees that we dealt with. We looked forward to Dionicio at the breakfast buffet every morning and there were so many more whose names I can't recall, but they were all wonderful. One of the main reasons we chose this resort was that we could call back to the states for free from the phone in our room, and you never have to make a reservation for dining in any of the 3 restaurants. We just showed up when we were ready to eat and we were always seated in less than 5 minutes. (Our daughter just got back from Jamaica and she reported having to stand in a long line to make reservations 3 days in advance, and then you had to pick between 6:30 and 9:00. That would be a real pain.) Palace Resorts really have a great system with how they do their dining. All in all, it was a good place to unwind for a week. I wanted to go parasailing but it was too windy most of the time. Each day was mostly sunny and between 80 and 85, but the wind was probably the biggest drawback. (We found that much nicer a year ago at the Vallarta Palace on the west coast where it was not so windy.) If I were doing it all over I would stay a couple more days so there would be time for a trip to Cozumel and a little more lazing by the pool. Good place, go there.

  • Stayed February 2011, traveled as a couple
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Helpful?
1 Thank Huskerredhead22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 7, 2011

We stayed at the Playacar Palace for 7 days. The service was great, the food was overall pretty good, and the hotel was nice. The room was nice but small for a family of four. Two double beds in the room, would have been much nicer to have two queens. The hotel was nice but starting to show its age in some of the public areas, most particularly the washrooms. We couldn't use our resort credits for a room upgrade as we were told the only rooms to upgrade to only had 1 king bed so was for a couple only. We ended up using our credits for photos and the lobster dinner on the beach which was nice. Overall, a great location, nice beach, good pool for kids as it is farily shallow. We went over to Cozumel Palace one day, and that hotel seems newer, although there is no beach at all. Very good service at both Cozumel and Playacar Palace!

  • Stayed February 2011, traveled with family
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Helpful?
3 Thank NWS2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2011

We stayed at the Playaca Palace from February 7 to February 15, 2011. It was our third stay. As usual, the service was outstanding. The food was delicious and well presented .If there was an issue with the room all you needed to do is call and within minutes someone from the hotel was at your door to resolve the issue. It was our first stay since the beach was restored. The beach was just beautiful. Pure white sand. What stands out for me at the Playacar Palace is the standard of service. I have heard from friends staying at other resorts that their services were poor or the room was poor or the food was okay. The Playacar Palace is well staffed with people who are always ready to go the extra mile for you. I look forward to another stay at the Playacar Palace and to meet again with Julio, Jazz, Dionicio, Juanita, Carlin, Rodolfo, Jorge.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
Thank claude_bedard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 7, 2011

We arrived at the Playacar Palace on Feb 28 for 6 days. We used our 1,500 for a room upgrade. I was leary wether we would get one or not. He said,"let me check"? It was 2nd floor, said it was a Honeymoon Suite. It was a beautiful room with a lareg balcony. We ordered room service several times and ate out on it.We used the hot tub one day while tit was raining. It was fun to watch the tropical rain and relax. The room had 2 TV's, 2 frigs, 2 of everything, really! The sitting area was lovely and lots og windows and the perfect ocean view. We have stayed at other Palaces. They all look similiar. This one had areas that appeared a little run down. That being said, they were always painting, landscaping, cleaning and working very hard! We loved the location to town, it's reallt, rigth there. We ate in town one night. We ate at LaPerlia. I had a shrimp dish, a little spicy and they make it at the table. We walked the town every day and it was nice to have a pharmacy, etc.. for little needs. The beach was beautiful and so is the water, great location. Location, location, location!!! The staff always went above and beyond. Thanks to our bartenders, breakfast staff, etc.. so freindly and always pleasing. I would stay again, in heart beat! That being said, I like to try other resorts but we may see this beauty again someday!;)

  • Stayed February 2011, traveled as a couple
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Helpful?
Thank StephieA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cali
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 2, 2011

Palace resort is a good place and the vicinity to Playa del carmen is plus. service is good however amenities leaves more desire. Hotel definitely needs more umbrella and luxurious resort feel. also they need to stop pressuring on people to sign up to additional services and provide the venue to utilize the promotional $s they so entice people with.

  • Stayed June 2010, traveled with family
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Helpful?
1 Thank hotzone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledon, Canada
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 1, 2011

We arrived with our two daughters and were treated well at the front desk. We asked to upgrade our room to an oceanview but they said that the hotel was full. As a note all of the rooms have an ocean view- the partial view are ones without balconies. We were on the first floor (basement) which was very convenient for the pool and beach but we had functions occuring outside our room for a few nights that were noisy and kept us awake. We had two rooms so we had $3000 in credits. We did not use them all- we used some for golf at their course (not an easy course), the spa, a trip to Tulum and tried to use them for wine upgrades but they ran out of the upgraded wine on two of the nights we were there. We ended up having our pictures taken so that we could use up some of the credits. Sunwing vacations were supposed to have a shuttle to take us back to the airport but it did not show up so we had to pay for a taxi to the airport. The hotel is quieter than the hotels in Cancun- we stayed at the Cancun Palace two years ago and we preferred the slower pace here. The food and the service were very good- the facilities just look a little old and in need of a refresh.

  • Stayed February 2011, traveled with family
    • Value
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Helpful?
3 Thank tjocCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 28, 2011

Celebrated the wedding of my our son and lovely daughter-in-law on the beach in front of the all inclusive Playacar Palace in Playa de Carmen. The property was clean and the service was efficient and friendlly, especially Dionicio in the outdoor seating area. Felt safe and secure everywhere we went. Although expensive on a daily basis, we took advantage of the hotel package that included a swim with the dolphins, a great spa day and a trip to the Maya ruins at Tulum. Felt we got our money's worth and a beautiful time to boot. Plus, Playa de Carmen is a great little town to explore.

  • Stayed February 2011, traveled with family
    • Value
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Helpful?
3 Thank jstking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playacar Palace

Property: Playacar Palace
Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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