My husband and I and 3 kids stayed at this hotel Jan 3- 10/09. It was incredible. The location is fantastic , steps away from 5th Avenue.
The standard Jacuzzi room we stayed in was more than comfortable (2 double beds) . We hardly every stayed in the room (see activities below). The maids must scour these rooms, they are spotless. No Bugs ...superclean and you get full maid service in the morning and turndown service at night... Excellent. (wet towels removed, garbages emptied, comforters folded and my kids loved the different towel art every night and who could resist the late night chocolate on your bed)!!! The room is fully equipped ...toothbrushes, toothpaste, robes, slippers and amazing salon products..shampoo/conditioners/body creams etc..You even get a shaving kit..awesome for my husband.
The food is INCREDIBLE ...The daily buffet restaurant is great all day - breakfast / lunch and dinner....freshly made pancakes, belgian waffles.... fruit and cheese selections..Amazing juices ...
Lunch offers many great grill choices...steak , filet mignon, lamb., fish , home made burgers, pizza and the list goes on and on...They make their own ice cream and my kids couldn't get enough. They never complained once about anything they ate!!!
We loved the 24 room service...quick service and great selection ... Dinner (3 -4 courses available) was usually at Terrazza the italian restaurant which is beautifully decorated and the food and wine selection is superb. The Asian was good but we preferred the Italian....The pool side snack bar is also good if you don't want to give up the sun to head into the buffet..Most importantly ANYTHING you order will be fresh and taste incredible...The pastries are all made on site and look like they are out of a magazine. Needless to say we all over ate because it all looked so good. The best drink --MOJITOS ...Fresh Mint and Lime ...with or without alcohol.
Kids Club and Activity Staff are phenomenal. The kids are entertained all day 10am-4pm and 7-8pm both indoors and outdoors. There are krafts in the kids club daily. It is also equipped with WII or XBOX systems and many games. The kids especially loved the water balloon fights and whip cream fights on the beach. They sometimes skipped dinner to head over to the kids club to join their evening shows and activities which were all great (puppet show, magic show, pinata night etc...) The staff are all great with kids. They even offer private babysitting service after hours. Say Hello to Damarise and Marianna!! PS -They have plent of sand toys and pool toys so no need to pack these for kids..The pool side staff are fun and active and not pushy. They have great activities - water aerobics, water volleyball or water polo and beach soccer .
The nightly shows and activities were INCREDIBLE and PROFESSIONAL put on by talented outside peformers. Don't miss the Circus Show (similar to Circue Du Soleil), Fire Show, and Mexican Show...all were good and we enjoyed every one of them . Activities like Casino Night, Poker Night , Bingo and Karoake followed each show. We took in all of these activities with our kids and they were wiped out by the end of the night. This Hotel goes out of its way to keep their guests entertained.
THERE IS A SMALL SANDY BEACH that fronts this hotel but the hotel does not provide loung chairs or bar service . A few times I had a lounge chair brought down to the beach to keep an eye on my kids while they built sandcastles. There is room for a few lounge chairs but you'll have to carry them down yourself and return them when you are done..The staff seemed ok with it.
The pool is great 3 feet all across (kid safe)...heated and large . One side of it is a children's (toddler) pool which tends to be cooler.
This resort is affiliated with many other palace properties that I was told are much larger . This one was small and intimate . It is perfect for families with young children and there are many. I would not recommend this hotel for singles as some said it was too quiet.
This vacation exceeded all of our expectations. The staff are all incredible and go out of their way in providing the best possible service. Although Tips are included the maid and waiters I was told are paid the least and rely on them.
We can't wait to go back!!
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico