We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Exceptional” 5 of 5 bubbles
Review of Playacar Palace

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Playacar Palace
Ranked #18 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Toronto, Canada
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Exceptional”
5 of 5 bubbles Reviewed January 19, 2014

Who's giving this place a bad review? This hotel was incredible. Granted we don't typically do all inclusives or 4-5 star hotels but wow were we ever impressed with the Playacar Palace. Beautiful hotel, stunning dining room, the asian restaurant is delicious, the poolside area is fantastic, the beach is great and the best part is the -location-. One block from the start of 5th avenue. Loved it, one of the highlight of our trip to Mexico

Stayed January 2014, traveled with family
Helpful?
1 Thank ironman224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, January 20, 2014
Thank you very much for such a defender review, and thank you for choosing Playacar Palace as host of your recent visit to Mexico. I am glad to read our staff members did everything in their hands to provide a relaxing and pampered vacation.

Thank you very much for sharing your experience at our Resort and hope to have the opportunity to welcome you back soon.

Kind regards and hasta pronto

D. Rubio
Playacar Palace GM.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,174 reviews from our community

Traveler rating
    3,089
    774
    210
    62
    39
See reviews for
1,447
1,795
30
46
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,069)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 18, 2014

A little late with this review as we visited in early December. Once again we had a fabulous time. We have visited all the Palace/Hard Rock resorts and this is our favourite, which we coming back to. The staff continue to amaze with their friendly efficient service. Although we find this to be across the board excellent, I would still like to recognize outstanding performers like Nora (poolside) and Angel (bartender).All the restaurants provide great food and service. The highlights of all of our stays here are in the Italian restaurant. Pedro is exceptional with his great service and engaging personality. Jass (the manager) has provided us with specialty treatment and is a real gentleman. Last, but not least, Samantha (hostess) is a genuinely warm person with a great smile and personality. GM David Rubio has to assume the credit for this first rate resort. He clearly leads by example and it's evident that he has the respect and gives direction to these fine employees.

Thanks to all for making our stays so enjoyable.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, January 20, 2014
Dear Cled

Thank you very much for taking the time of sharing your recent stay at Playacar Palace with Trip Advisor Readers. Is an honor to manage such a great staff, and be the host of such a lovely people who visit us. It is with great pleasure I read how much you enjoyed your stay with us highlighted by our staff’s attentiveness. Allow me to thank you for all your comments, it is thank you to valuable feedback like yours we will continue improving our service .

I hope to have the opportunity to welcome you back to your home in mexico and provide you another relaxing and pampered holiday.

Hasta Pronto

D. Rubio
Playacar Palace GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 18, 2014

We enjoyed Playacar Palace 4th time (Dec 7-14). Always impressed. Have recommended to many friends. This time my wife and I travelled with my parents, who were equally impressed with Playacar. The level of service is second to none, and always with a smile and a "it is my pleasure". Small, well equipped resort hotel. Spa now on site. Some positive changes since we were last here; new decor/furniture in lobby bar and luna lounge, and new lounge areas outside spa and fitness center. Look for Angel at the lobby bar....always laughing, friendly, and makes a mean Bloody caesar. Hotel sits on the best stretch of beach in Playacar with great beachside service (esp. Martha). Great location next to the end of 5th avenue and all it's shops and nightlife. The restarants are always reliable, delicious, and the service excellent. Could not ask for anything more. The minority who have rated this hotel poorly are probably beyond pleasing anyway. I have no hesitation in giving Playacar Palace my highest recommendation.

Room Tip: Concierge level will cost you a bit more, but generally ensures a great ocean view (and some extra p...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ackman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, January 20, 2014
Dear Ackmann22

Was, and will always be an honor for the entire Playacar Family to receive you at Playacar Palace.

Please, take care, and I am sure we will see you really soon

Hasta Pronto

D. Rubio
Playacar Palace GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nacogdoches
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed January 15, 2014

We recently made our second trip to Playacar. It's even better. They continue to improve. Since our last visit they have added the spa and I could live there.
They have also added Mo Mo No Ha Na Asian restaurant. We enjoyed the tepenaki dinner there. Mario is the most entertaining chef that you will ever see at one of those type of restaurants. Service at all the restaurants and bars is flawless. Food and beverage manager, Jose, Jazz in La Terraza, and Mateo all over the property direct an exceptional staff eager to please.
Ivet, our Diamond Concierge was always available to take care of any of our needs.
Even though we normally prefer an "all adults" property we continue to visit Playacar because of the staff excellently managed by General Manager, David Rubio. David told us the company is soon going to be remodeling the lobby and rooms. We look forward to our next visit.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TravelCouple22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, January 18, 2014
As always, thank you for your wonderful company. Guests that feel at home with us are priceless.

On behalf of my staff, as well, we appreciate your very kind and eloquent words. Definitely the familiar feeling is a result of you and your interaction with Jose, Jazz, Ivett and the entire playacar family.
It is our pleasure to have you in the house. Great guests, amicable disposition; no wonder this is condusive to great times.

Hasta Pronto TravelCouple

D. Rubio
Playacar Palace G.M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

I was very impressed by the level of service and quality of the food in this resort. After a very long day of travel, missing luggage, rental car fail and lost taxi, we were warmly greeted at the front desk and you might think - oh, this is just because we have just arrived - but the service and warmth of the staff never faultered once our entire 4 night stay. Truly exceptional.

The staff also helped as much as they could in trying to locate our lost luggage with Air Canada. This was very much appreciated :)

The food also really surprised me - first of all, when getting ready for a day of activities - having the 24 hour room service and/or breakfast menu is AMAZING! We ate at the lunch buffet a few times and it was always different and delicious. Then there were the dinners - the Asian restaurant was so awesome and where it says 'fresh pasta' in the Italian restaurant - it truly is.

I also took advantage of some spa services - the spa is fantastic here - possibly the nicest spa I have ever been to.

Location is great - quite but still only a few steps from all the action!
Night entertainment was very good!
Food - again - excellent!
Service - excellent!
Rooms - very comfy & clean!

I am already planning our next trip back to the Palace resorts (we stay 4 nights in Cozumel Palace as well and it was also a high quality, great stay).

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, January 18, 2014
Thank you very much Eileen W for taking the time of sharing your experience with us. It is a pleasure to know that you chose us as hosts of your wedding party and that we were able to exceed your expectations making of this celebration a unique and memorable experience. I was pleased to know that your relaxing vacation with us was highlighted by the courteous attention of our staff, comfort room accommodation & amenities, and enjoyable food in our restaurants. It was a delight to see you enjoyed our evening entertainment and experienced relaxing moments at our spa facilities.

Please, feel free to contact me for your next stay.

Hasta Pronto

D. Rubio
Playacar Palace GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 12, 2014

We stayed at the Playacar Palace in mid-December, and we have nothing but good things to say about the staff, food, room and services that are available to the guests. I'm actually quite surprised to see some of the negative comments posted below - if you are an easy going person, who is looking for an excellent and relaxing vacation on a beautiful beach, then the Playacar Palace is for you.

The staff throughout the hotel go above and beyond to deliver service with a smile. The restaurants offered a good selection for every meal. We would highly recommend sitting at the teppanyaki table at Momonohana (Tip: if you are willing to wait to have dinner later on in the evening - closer to 9pm - you may have a better chance of getting a spot at the teppanyaki table - we did, and we had no reservations).

We used our resort credits on a couple's massage in the spa (which was excellent!), a manicure, and a romantic dinner on the beach (highly recommend). Yes, you will not be able to use all of your credits at the spa, but that seems reasonable considering the broad range of other activities you can use your credits towards. Be forewarned that you will have to pay the tax on the resort credits you use, but it is well worth it for what you get.

The location is very central, a quick walk from the town of Playa del Carmen. It is arguably the best stretch of the beach - we walked quite a bit in both directions, and we were so glad we stayed where we did.

SOME ADVICE: if you would like to enjoy all that the town of Playa del Carmen has to offer (some excellent restaurants, bars, shopping, etc.) and don't want to be "double paying" for meals and drinks, then consider staying at a boutique hotel in town for a couple of nights during your stay. Well worth it if you're up for exploring!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lndv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, January 18, 2014
Thank you so much for write your review on Tripadvisor.Our location, our activities, our SPA, and the most important our staff, the entire playacar family, are our main difference.

Our goal is to know our guests by name and not by wrist band or room number. We feel proud you enjoyed your service and remember that Playacar will always be your warm home away from home.


Please, feel free to contact me anytime at your next visit in order to make all the arrangements about your room and special details.Our best and warmest wishes to Toronto from the Mexico.

Hasta Pronto

D. Rubio
Playacar Palace G.M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 11, 2014

We stayed in this hotel from Jan 5th to Jan 9th and were treated in such a wonderful and welcoming way by the staff. The food was consistently delicious and fresh and everything tasted flavourful and authentic. From when we got there our bell boy Ulysses gave us wonderful service with a smile every time we saw him and made us feel right at home. Rodrigo, our main bartender knew every drink we threw at him and was a fantastic and engaging person to talk to. The rooms were so clean and inviting and we got a free upgrade to a jacuzzi room when we arrived at no extra cost. I never saw one bug or anything that made me feel uncomfortable and doubting my choice in hotel. The beach was great too being very clean and well maintained.

The only negative I can think of is when our all-inclusive bracelets came off. We were told that we could stay until 8:00pm the day of check out but as soon as we started walking through the hotel with no bracelets we were bombarded with questioning and security telling us that we could not be there. We had booked a best day shuttle the following day to go back to the airport and when we got there in the morning we were treated with a little bit of hostility by the staff because again, no bracelets. I understand the tight ship that must be run to maintain the integrity of an all inclusive hotel but to get hostile over me taking $.20 cents of muffins after I had just spent a mint there seemed sightly over the top.

Overall, the positives far outweigh the negatives and this is a hotel I would love to return to time and time again because of the location and wonderful friendly staff like Ulysses and Rodrigo.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, January 18, 2014
Dear Mr. David

I would like to thank you for gave us the opportunity to serve you on your most recent vacation in Playacar Palace.
We really appreciate you have taken the time to share yours comments with us about your experience here.
The security of our guests is principal, and being in such a central location we should be very careful about the people that access to the property without armbands. Please, accept my apologies for that Mr. David

I hope to have you again with us in the near future, and I am at your disposal

Gracias y hasta Pronto
D. Rubio
Playacar Palace GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
5.1 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
4.5 of 5 bubbles 2,825 reviews
2.4 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 212 in Playa del Carmen
4.5 of 5 bubbles 6,473 reviews
1.6 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#39 of 212 in Playa del Carmen
4.5 of 5 bubbles 6,270 reviews
Show Prices
Show Prices
Show Prices
12.2 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4.0 of 5 bubbles 4,472 reviews
12.0 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4.5 of 5 bubbles 4,672 reviews
18.6 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 26 in Puerto Morelos
4.5 of 5 bubbles 8,055 reviews
Show Prices
Show Prices
Show Prices

Been to Playacar Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Playacar Palace

Property: Playacar Palace
Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Despegar.com, Cheap Tickets and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing