My family and I have just returned from a 3 week holiday at the Playacar Palace. My wife and I and our 2 daughters aged 11 and 7.
The overall experience was very good and we had a thoroughly good time at this small and friendly resort.
Firstly the Positives
Number one was the truly fantastic staff who make this resort the experience it is. I will undoubtedly miss some off this review, for which I apologise but will do my best to remember the staff that stood out.
Elizabeth, a manager at the resort. We were allocated room 448 which was as we booked but to be honest a bit cramped for all 4 of us and all our luggage for 3 weeks.
I requested a larger room if possible and Elizabeth moved us to room 102 which was a sand suite. This room was nearly twice the size and opened up right onto the beach with fantastic sea views. This really got our holiday off to a fantastic start and we were extremely grateful.
Gasper the porter - upon arrival, after an 18 hour trip, his welcoming smile and offer of anything we needed there and then really set the benchmark for the staff. He truly meant it as well.
Perla and Leonardo,Martha and Anna around the pool were there providing drinks, snacks, food, whatever we needed. Very friendly and nothing was too much trouble for them at any time.
Aline and Ivan from the entertainments team were very good. Remembered our names straight from the off and always had time to chat and make us feel welcome. Even though I didn't win one lazy game for the whole time :)
Angel and Renee in the buffet restaurant stood out particularly. Lovely guys and good fun.
Diego and Pedro in the Italian restaurant were superb. Especially on our Wedding anniversary. The table decorations and service were especially thoughtful and memorable.
David the security guard to whom I chatted with at 6.30am every morning. Top bloke.
Xavier in the Luna Lounge was great fun, had some real laughs with him and your drink is never empty. Magically refilled with the right drink just at the right time.
Victor, the Tapenyaki chef in the Japanese restaurant was very good and entertaining. Shame I didn't catch all the food but his skills were appreciated by all and really engaged with the table.
The towel animals our maid left in the room was a particular delight to our daughters. They could not wait to get back to the room to see what amazing creation was on the bed next.
To be honest all the staff are always there to serve and provide anything at any time. A true credit to the resort and will definitely be the reason we would return to the resort.
Other positives were the quality of the food in all the restaurants, for all meal times. Selection was always good, quality was great and you can really eat what you want 24 hours a day.
My wife said the Spa was fantastic and she had the best massage she has ever had.
Entertainment in the evenings was of good quality. The fire and aquatic shows the kids enjoyed particularly. The hypnotic show was brilliant and was really entertaining for everyone who attended. One night we met Armondo a magician who performed memory and card tricks. He was great and we didn't have a clue how he did most of the illusions etc. He should get more air time to be honest.
We liked and used the resort credits. Basically you get trips, Spa, golf etc for a fraction of what you normally pay. We used all of ours and thought it was good value for money.
Another positive was the location and size of the resort. Location could not be better, right next to the Cozumel ferry and a minute walk from 5th Avenue. In terms of size we really liked it as we got to know half the staff and half the guests quite well. Made the whole trip friendly and cozy.
We do have some suggestions that need to be brought up and do need addressing by the hotel.
Firstly, they really need to install insectecutor's in the pool bar. On most days the wasps were a real issue for anyone getting within 10 feet of the bar.
Secondly the hotel does need some refurbishment as it is looking a little tired in a number of areas, as others have mentioned in other reviews. General decorations, repairs need to be carried out. For example the vanity panel in-between the urinals in the Luna Lounge toilet was hanging off, painting in rooms was flaky, the exterior needs totally redecorating. When it rained there was too much water ingress into the hotel through doors etc. Whilst this does not detract from the overall experience, the investment will make the resort match the performance of the staff.
Thirdly, I think they should really re-think the Jacuzzi in the rooms. Takes up too much room space in my opinion and they cold use the space for larger beds, seating, cupboards etc. My kids used it once as a novelty and it wasn't looked at again.
Overall we would highly recommend to friends and family. As stated the service is second to none, staff very friendly, resort is small, friendly and ideally located. Very secure as well with resort security and police in general in Playa Del Carmen
Thank you to all the staff, sorry for anyone we forgot to mention, we are sure we will see you all again.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico