We were so excited to visit this area again to celebrate our 20th Wedding Anniversary. We had not stayed at this resort but had stayed up the beach a ways and liked the area. This resort got good reviews when we were doing our research and have to say in some ways we were disappointed and in others it was more than we expected. Overall we were very happy with the place and would stay here again.
Upon arrival we had an issue with our room and had to stay in a room that we did not want and did not reserve but it was the only room for the night which we thought was weird it's not like they didn't know we were coming we had booked several months prior but Nancy at the desk assured us that if we would stay in this room that night she would guarantee us that the next day we would get our room and she kept her word which was wonderful.
After we got over that inital disappointment we had a marvelous time. Most of the staff was extremely nice, helpful, friendly and went above and beyond to make us have a great time. The resort from the front side was not much to look at but when you get to the other side overlooking the beach and pool it was much better. For getting such high ratings it was a little run down, older than we expected and needs some upgrades and a little work in areas but for the most part it was nice and clean. The bed in our room was really comfortable. We did not use the Jacuzzi tub and the shower was different we ended up flooding everything but the shower head and water pressure were good. We loved the balcony and setting out there watching the water. Had a big TV in room but we never turned it on. Fridge was stocked nicely and liquor dispenser was nice it had Tequilla, Rum, Vodka and Skotch. We were however not impressed with the maid service. The made the bed everyday and gave us some towels but 6 out of the 8 nights we were there I had to call down to get more towels mostly handtowels and washclothes. If we were lucky they would give us one of each but several days we didn't get any washclothes which makes it a little hard to wash your face but they would bring them up shortly after we would call. They did not clean much mostly just did the bare minimum and most days did not wipe off the sink in bathroom.
The pool was great. Clean and temp was good. The wait staff around the pool and at the bars by the pool did a great job making sure that we had everything that we needed. The loungers were nice and comfortable and the towels were nicely sized as well. Loved the umbrellas and was impressed that they seemed to have a lot of them not just a few.
The beach itself was wonderful the sand was great the water was great it was some of the nicest beach along there we know because we took a walk and well we were really impressed with the beach at the resort and how well kept it was. The chairs and umbrellas out there were great as well.
The food at the resort was great compared to a couple other places we stayed and you only needed a reservation for the Tempanyaki place not all of them which was wonderful you could eat where you felt like that night. They did have a dress code for the Italian and the Asian but not too stuffy which was nice because you want to relax on vacation not have to get super dressed up. We loved the food at the Asian restaurnat and the Italian place ate at both of those places twice. We ate at the Tempanyaki place once and it was good but not super great flavor to the food but the guys at the table were nice and fun so more about the experience than the food. The Cafe or buffet had good food and a great selection for Breakfast and Dinner we did not make it for lunch and the staff was great.
Bars and drinks were good they had a good selection and did a great job. Also the staff was extremely friendly and attentive. We went to a couple of the nightly events and that was fun and the shows were good. The activites around the pool were fun we did not participate in many but observed and seemed like people were having a good time.
Spa was beautiful and was the newest and nicest place at the resort it was amazing. We had massages and we were treated like royalty and they were really good.
Close to 5th Ave which is nice so you can take a little walk and you are close to stores, bars and restaurants if you are so inclined. Close to the ferry dock to Cozumel which was nice we did take the ferry over and do some snorkling was a nice little day trip.
As always with all Inclusive places they attack you about the time shares which is major annoying but just tell them you are not interested and they leave you alone which was nice.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico