I will start by saying that we are Palace members. We have been to the Moon Palace a couple of times with no issues.We could have stayed there again, but I wanted to take advantage of our member ship to stay at the Playacar Palace and visit the Cozumel Palace for a day trip. I was skepticaI that they could match the Moon palace, but I think that living in the shadow of the Moon makes these people try even harder. The service was exceptional. Altough the resort is a little older than some, they are coninually updating it. The japanese restaurant was shockingly good. I saw a review that someone had a bad experience with the sushi, but the hibachi grill was awesome. My kids loved the show, and the food was great. The rooms were as expected very clean, extra towels, bath accessories, etc were just a phone call away. Infact, any call to housekeeping was followed up with a call from the front desk to make sure we got what we asked for! Now that's service. As others said, the staff makes this place. They are great. Fabiolo took great care of us. The entertaiment staff made sure my kids (and me) never got bored, thanks Victor and Ceaser. (I'll be back for a ping-pong rematch next year). Great overall experience, will definitely be back.....So long Moon Palace. I would like to think that our membership somehow gave us an advantage, but everyone I saw was getting the same treatment. attached is a pic from our room.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, Cheap Tickets, Despegar.com, Travelocity and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico