We stopped at Playacar Palace two years ago and enjoyed it so much we returned for our honeymoon. The staff and the service were as good as we remembered, we cant remember everyone's name but a special thank you to Nora, Juana, Israel, Sergio, Jose, Gilbert and Perla. Whilst we didnt really get involved in the entertainment the team were really friendly and always stopped to ask how we were. What amazes me is how everyone remembers your name and what you drink and Juana even recognised us from two years ago! The hotel was full but it never felt overcrowded. We had some friends visit us twice from another Palace hotel and each time the staff made it special for us with the chef cooking us a 'special' main course for dinner one night (thank you). We struggled to spend our in resort credits probably because we werent too interested in any of the trips. I bought a pack of the Natura Bisse beauty creams and was so impressed I tried to use my credits up by purchasing 3 more, unfortunately the hotel had run out (as they had the tequila package) - so dont, as we did, leave it to nearly the end of your holiday to spend your credits. We had a conciege room which was beautiful and the maids keep them immaculate. We walked the beach every morning at 0630 and it was hot and sunny. Any downsides? For us it was the noise from the weddings - one disco went on until 0200hrs which I think is unusual because most seem to stop at midnight which seems a reasonable time to me. The first night we arrived, after a journey lasting 22 hours, we were woken at about 0200hrs by wedding guests screaming, laughing and shouting in the corridor (this was why we upgraded to conciege) followed by another guest banging on his bedroom door shouting to be let in at 0300hrs. Another night it was guests carrying on their party by the pool after midnight. Would this stop us going back? Probably not and I suspect most hotels in the area cater for weddings. We did wonder about trying one of the larger hotels if we return to Mexico but talking to the people who have tried both most seemed to think Playacar Palace is more friendly and personal. Oh I nearly forgot! - I drink gin and diet tonic but the hotel doesnt stock diet tonic. Juana said they would arrange to buy some for me which they did, even putting some in the room fridge - how brilliant is that?
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico