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“Plenty to do!”
Review of Playacar Palace

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Playacar Palace
Ranked #21 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Plenty to do!”
Reviewed October 22, 2012

My husband and I stay at the Cozumel Palace but took the ferry to Playa del Carmen and were able to stay at this resort for the day and eat and drink all we wanted. This place is about 3x's as big as Cozumel Palace and is definitely a place for families and we plan to take ours back. It also seems like there's much more to do in the area. Food is great and they have many restaurants to choose from!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Ashlduncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, October 23, 2012
Dear AshlDuncan

Thank you for the time to write your review and thank you for your comments, all the members of the Playacar family appreciate.

Please contact me for any questions

Hasta pronto

D. Rubio
Playacar Palace G.M.
drubio@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (1,103)
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English first
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2012

We were very curious if all the too-good-to-be-true images on the Palace Resorts website really accurately depicted their Playacar Palace property. After some users on TripAdvisor wrote about constructions going on and some other (minor) glitches in service and food we wondered what our experience would be like.

As you can see in the headline: We had an AWESOME time at Playacar Palace! It has THE best beach in the area, a very solid, often times highly delicious buffet, an Italian restaurant that's trying very hard (sometimes a little too hard) to be haute cuisine (try the beef!!) and some nice Asian dishes. Their Asian restaurant was under construction while we were there but they served its dishes in the main restaurant. Our room originally was on the 1st floor right next to the pool bar. It was nice, but a bit loud for our taste, so they generously upgraded us on the 5th floor. Stunning views of the Caribbean, let me tell you!

As mentioned uncountable times before in the reviews: Their staff is simply wonderful, one of the best and friendliest teams we've ever encountered in a hotel. Kudos!

The resort credits? A-M-A-Z-I-N-G! We went to Chichen Itza, went swimming with dolphins (do it at Dolphin Discoveries, they have the nicest location!), had 80 minute massages and fine wines for just the price of the taxes. Highly recommended!

As this was our first time on Mexico we'll definitely go back - and will probably choose Playacar Palace again. If they keep up the good work ;)

Room Tip: Go for the 5th floor, e.g. room 532, and enjoy waking up to the Caribbean!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lucky_MUC_1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2012

We decided to find a destination to get away and spend some quality family time and Playacar Palace in Playa Del Carmen was the the first place. Great friendly service.
Really was a great relaxing stress free enviroment.
We will definitely consider this destination for our yearly family getaway...

Room Tip: Even though all the rooms are sold for the same rate.. Ask for the the direct ocean view...they will...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank G F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, October 23, 2012
Dear G F

Al the members of the Playacar family appreciate the time to write your review and thank you for your comments. A get away hotel just a few steps from the fifth avenue is exactly our concept that will be full-grown in just a few weeks with the opening of our spa, where thee new and the Mexican traditions became one

Please contact me for any questions

Hasta pronto

D. Rubio
Playacar Palace G.M.
drubio@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anoka, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2012

Playa car palace is absolutely amazing! My husband and i had our wedding here last week and were so impressed! We only chose the complimentary wedding and still it was so beautiful and wonderful! Carmen the bartender was so sweet and we fell in love with him! Nora the outside waitress was also great and so friendly....Brenice and Pearla were also great! Dionecio was our server in the italian restaurant each time we were there and we had great service from him! Eulysis was our valet and was so sweet and kind. Efrain was out server in the buffet multiple times and was absolutely amazing! He even made our group a special lunch one day we were there! I can not tell everyone enough how wonderful the staff was at Playa Car Palace! The staff knows you by name and you also get to know them. I would recommend this resort to anyone! Especially if you are having a destination wedding! They would always put special stuff in our room and everyone went above and beyond to make our experience perfect! We cant wait to go back!

Room Tip: We had a partial ocean view room and it was amazing!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Missy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, October 23, 2012
Dear Brittany

Thank you for taking the time to write your review and thank you for your comments. Nora, Perla, Dionisio, Bere, Efrain and every single person you mentioned has a copy of your letters and they send you their best wishes

We also want to thank you for choosing us for such an important day of your life and we feel glad you enjoyed our service welcome to the Playacar family

Please contact me to make your first anniversary with us even better!

Hasta pronto

D. Rubio
Playacar Palace G.M.
drubio@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 19, 2012

We stayed at another Palace Resort and went to Playacar Palace for the day. It was a great place to hang out and the wait staff was great. The pool is small, as is the overall resort, but it is very clean and modern. The beach was nice but since it's right next to the ferry there is a lot of public traffic. I would not feel comfortable leaving anything of value on one of the Palace beach chairs while I went in the water nor would I want to let my child go down to the beach unattended. Being able to walk right into Playa del Carmen is super convenient.
We will definitely go back for the day but we don't feel it's a spot to stay at.

  • Stayed October 2012, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Rlebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, Manager at Playacar Palace, responded to this review, October 23, 2012
Dear Rlebb

Thank you for taking the time to write your review and thank you for your comments.

We are really glad you enjoyed our service and all the Playacar Family hopes to see you bak soon

Please contact me to make your next stay with us even better!

Hasta pronto

D. Rubio
Playacar Palace G.M.
drubio@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2012

first time in mexico and first time writing a review. amazing resort. great service. close to shopping. friendly and helpful staff. Am considering making this an annual trip. Palace resorts also lets you use your all inclusive pass at their other palace resorts. we took the ferry to cozumel palace...don't waste your time. playacar is way nicer. in fact, don't waste your time going to cozumel unless you're interested in diving or snorkling. $1000 for 5 nights in an ocean view room (which they upgraded without us asking), drinks, food and amenities. worth every penny. In october, business is slow which was ideal for me. go!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jneely78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, Public Relations Manager at Playacar Palace, responded to this review, October 21, 2012
Dear Jneely,

On behalf of Playacar Palace Resorts, I would like to thank you for gave us the opportunity to host you on your last visit to Mexico and Riviera Maya. Furthermore, I want to thank you for taking the time to share yours comments with us about your experience here. I would like to say that you are now part of the Palace Resorts family.

We are looking forward to welcome you back at Playacar Palace
Warmest regards
Ivan Cruz PR Manager – icruz@palaceresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2012

Fantastic location and facility with an excellent staff and services. Charming and easy. Not too big or small with a beautiful beach and quality appointments. Lots of adventures to go on if you want to and right at the entrance to the town. Just lovely.

Room Tip: stay away from right over the pool, side rooms are less prone to noise from evening parties
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayacarPalaceGM, Public Relations Manager at Playacar Palace, responded to this review, October 21, 2012
Dear Barbara P,

I would like to thank you for share your experience with us. I am very glad to know that you enjoyed the facilities and the service provided by our Staff. Of course the location and beach is always great and helped to make your holidays more enjoyable.

Thank your once again for your preference and hope to see you again in Playacar Palace
Best regards,
Ivan Cruz PR Manager – icruz@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Playacar Palace

Property: Playacar Palace
Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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