We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect combo”
Review of Playacar Palace

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Playacar Palace
Ranked #23 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed June 15, 2011

Amazing beach and clear carribean water, rooms amazing, service top notch. Perfect place to relax or explore playa for shopping or a massage. Cannot think of any carribean beach resort I liked more. Carmen, Gerardo and ESP josue will make you feel at home when you just need a night of cocktails and ocean breezes. It has it all i promise.

  • Stayed: June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank BeachAddict82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (4,591)
There are newer reviews for Playacar Palace
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,181 - 3,187 of 4,591 reviews

Reviewed June 13, 2011

We just returned from a week stay at Playacar Palace in the fantastic town of Playa De Carmen. We have stayed there several times over the past couple of years and it did not disappoint this time at all. One of the Place Resorts, Playcar Palace is one of my favorites. We like smaller places where you can get to know and interact with the staff. Playacar Place at 250 something rooms is perfect for us. The location cannot be beat. Centrally located to attractions such as Xcaret, Xel-Ha, Explor, and natural areas such as Ya-Kul and Akumal Bay, you can be at these hot spots without having to spend an hour driving down from Cancun. Back to the hotel, the staff makes Playcar what it is, they simply try harder than other resorts, more so if you interact with them and ask for their opinions on the best meal to order or local customs or in our case language. My wife and I always try to work on our Spanish and ask for local slang, (try that Rosetta Stone). It's funny, the staff is working on their English and we are working on our Spanish in the same conversation. The restored beach is fantastic, you can walk for miles. If you are a fan of the night life, Playa De Carmen is literally right out the front door, (Playcar Palace is located next to the Cozumel Ferry Pier). Playa itself is a very cool x-pat, dive, art kind of town. It is cool but in a laid back non spring break crazy way like Cancun is. Great diving if you dive, great snorkling (go to Akumal Bay and snorkle with sea turtles - they come to eat the grasses, but please look but don't harrass). Watching the sun rise from your ocean front balcony having a cup of coffee is the definition of relaxation for me. If there are rooms that don't have a direct ocean view at Playacar Palace, I have not seen them. Be aware, the Palace Staff will try to get you to become a Palace member and will pay for your time (1-2 hours w/ travel time to Adventura Spa Palace), with Spa Credits. If you do not want to hear the pitch - just say no thank you. If you do, you can get a good deal on future travel. I resisted the pitch for years, but joined ended up joining a couple of years ago. It was a good deal for us, but that is a personal decision for you to decide. The hotel has every service you might need either on site or at the Golf Club House ( 5 min free shuttle bus ride) this ranges from, of course, golf, spa, day care, gift shop, rental car, trip scheduling, basically anything you need. The rooms are nice, with wet bar, large spa, comfortable beds and pillows (Various choices along with aroma therapy). I recommend Playcar Palace highly. I hope this review is helpful. TAB June 2011

  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
12  Thank TABPegasus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

My husband and I stayed at Playacar Palace from June 3-8th to celebrate our 3 year wedding anniversary. We relied heavily on reviews from tripadvisor in our hotel selection, so I felt we should return the favor. Overall, we loved our experience and wanted to highlight the many "pros" and a few "cons" from our stay.
We arrived at the hotel around 5:00 and were escorted to the front desk where we received our first of many delicious margaritas. We were staying 5 nights so we received $1500 in resort credits. We used approximately $550 of this to upgrade to an oceanview room from one of their basic hotel rooms. (I would recommend saving money on the hotel room when you initially book your room and use the credits to upgrade as it would be very difficult to use all $1500 in credits otherwise.)
My husband and I sat down with one of the concierges to use the remainder of our credits: $300 for massages at the spa- The massages were very relaxing
$200-Tour of Tulum- This was the main reason we selected Mexico for our vacation. This tour was amazing! Tulum is absolutely beautiful, and while we were reluctant to visit the Xpu-Ha resort afterwards, it ended up being the perfect way to relax after a day of sweating in the Mexican heat at Tulum.
$260: Photography Session: Helena did an amazing job! My mom even commented that these pictures were better than our wedding pictures. For this price we received 3 5x7 prints and all 60 pictures on CD with copyright release (make sure to ask for this piece of paper). This is a MUST DO!
$190: Dinner with the Chef: This was a very neat experience, but I have to say the food was not the best. If you are desperate to spend your resort credits, then go ahead and do this, otherwise skip it, or plan to swing by the Asian restaurant afterwards and fill up on sushi.
We checked into our room which had a fantastic view. A few comments regarding the hotel itself: The lobby is very simple but classy. The hotel shows some sign of age but overall is very clean and has beautiful grounds. Playacar Palace a very small resort compared to others but its location within Playa del Carmen allows for this, as everything you could possibly need is within walking distance.
Since we had just finished a day of traveling we decided to go to the buffet restaurant for a quick dinner. This would be our worst meal of the entire vacation. We returned again for breakfast the following morning and after giving this restaurant 2 tries, we felt that was 2 tries too many. The food is bland, and left me still hungry.
The food at Playacar Palace was fair. Skip the buffet all together. Order room service for breakfast. The italian restaurant was fairly decent. The asian restaurant was phenomenal! We ate there 2 nights in a row because we had been craving it all day. The menu is fairly large so you can do this and try completely different things.
We spent the second and third day of the trips lounging by the pool and reading our books. The beach is beautiful and the pool, while small, is very relaxing. We did have lunch at Senor Frogs which was a lot of fun. We walked 5th Ave which is your typical touristy area. We had hoped to enjoy a leisurely walk as we looked at the shops but the vendors abrasive and loud personalities left us stressed out and wanting to get back to the hotel. My husband did buy a Cuban cigar in one of the shops. To this day, you can still hear him raving about it. He later bought one at the hotel, and while he said it was good, it did not compare to the one he found on the street.
On our 4th day of travel we decided to catch the ferry over to Cozumel and booked a snorkeling tour with Andrea Tours (I think that's the name) . It had been raining off and on for the past few days so the waves were very rocky. I get motion sickness so you can see how this ended up for me. Despite getting sick in the middle of a beautiful reef, this experience was amazing! The fish, coral and wildlife is absolutely beautiful and it would be a shame to vacation in the Riviera Maya and not take advantage of the coral reef.

One comment on the service at Playacar Palace:Perfection! I would have never dreamed a place could have such great service! Everyone was friendly, helpful, and would bend over backwards to try and accommodate you. We did tip housekeeping, bell hops, and some other staff members because we were just so impressed.
The evening entertainment was always fun and my husband and I always worked our evening plans around these events to ensure we could attend.
I would strongly recommend Playacar Palace and with the $1500 credits, it is a fantastic deal!

  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank Katie_Brandon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

This hotel was absolutely perfect for our first anniversary/babymoon! The $1.500 resort credit was so helpful and we were able to do things we hadn't planned on because of it!! We upgraded our room (prior to booking, so not using the credit) to the Concierge Level and, personally, I think it was worth it (even though my husband may disagree!). Our room overlooked the ocean and pool area and was on the top floor. The hotel wasn't too crowded despite having 4 weddings while we were there so there was plenty of room at the pool and beach. The staff was incredibly accommodating and the food was amazing! (Especially Terrazza, the Italian restaurant...who knew?!) There is a quick ferry that takes you to Cozumel right across the water (about 30 mins) that basically docks right at the Playacar Palace. We were able to use our credit for a round of golf, 2 massages and 2 facials at the spa, a romantic dinner on the beach for our anniversary night, and a photo session with our images on a disc. Everything else was included and we couldn't be happier!

Only one complaint we had the entire time and that was with the airport transport. I would be cautious when booking your airport transfer through Palace Resorts. Getting to the hotel was no problem at all, we had a private shuttle with about a 45 minute drive right after we got off the plane. Coming back to the airport was a different story. We had to confirm our pick-up time 2 days prior to leaving. Our flight didn't leave until 4:30pm, but because our airport transfer was taking other people, we had to leave the resort at 12:00pm. The $92 you spend on the resort-provided shuttle is approximately the same as a taxi to the airport, so I would suggest doing that instead so you can stay at the hotel as late as need be (especially if you have a later flight!) And getting a taxi isn't tough, there's a million just waiting for you!!

  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank mookie1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

just a quick review to tell you how nice the staff is at this hotel. the food is good. we had a beautiful room. some of the hallways were pretty smelly.
the $1500 in free money was a joke. our "personal concierge" left out the details and hidden costs in every activity that she booked us. we were completely unprepared on each excursion we took and were completely duped on one occasion. she also stopped helping us when we refused the time share seminar. the spa was nice, but the manicure lasted one day, before it began to chip.
when we complained to management they didn't really care and didn't come up with a solution until we were checking out. by that time they had us over a barrel, because they wouldn't give us our airport transfers until we paid our bill. their solution to our problem was completely unacceptable. for as expensive as this all inclusive is, we expected to be treated better by the management.
filled out the survey online after we got home, explained our disappointment and never heard from anyone. called and left a message several times and still never heard from anyone. i guess since they had our money, they didn't care about the stress they caused our family while on vacation.
subsequently, we will never stay at a palace resort again.

  • Stayed: March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank annieja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2011

I have been going to Mexico for many years now and have stayed at this resort at least 7 times. The food is fantastic, the service is great and the location is fabulous. Located on the edge of the famous 5th Avenue, you have a choice of a quiet night on the hotel after dinner or a 3 three minute walk to the excitement of the street life on 5th Avenue.

The staff are friendly with a great sense of humour. The girls who work at the pool and on the beach look after you with a smile all day long bringing food, drinks and water often right there as soon as you need a refill. Looks for Perla, Fanny and Nora, you won't be disappointed. The hostesses at the restaurants are also fantastic remembering you by name after your very first visit to the restaurant.

We went deep sea fishing and caught a huge Mahi Mahi and the amazing manager of the Oriental Restaurant arranged for the chef to cook a couple of fillets for us and it was fantastic!

This place has a great beach, great rooms and fantastic service...consider your next stay here !

Sharon and John

  • Stayed: May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Shannie82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2011

We (my sister and I) spent a week May 19 - 26 and had the best time! After a long day of travel we were warmly greeted by reception with a lovely chilled glass of champagne, what a treat! Check-in was brief and informative and we opted to upgrade to an oceanview room using our Resort $$'s, so worth it! Our room was tastefully decorated with nice firm beds and very well stocked fridge/bar. Housekeeping kept our room very clean and turn down service in the evenings was an added plus with delicious chocolates left on our pillows. We had lovely, delicious meals at all the Restaurants. The buffet for breakfast and lunch were great, never ate the same thing twice it was all so good! Dinners at the Italian and Asian Restaurants were delicious and the presentation was perfect! We also ate a few dinners at the buffet and we enjoyed those meals as well as the service. The location of this resort cannot be beat, the place itself is small, but we actually preferred it and after a few days the staff began to address us by name, that blew me away.....now that is service! I would like to name just a few of the folks that made our trip that much more enjoyable, the charming Pearla, Martha, Nora, Cayetano, Gaspar, Miriam, Gervais (I'm sure I misspelled this). Thank you all for a wonderful stay and we do plan to return with our families!

  • Stayed: May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank martinigirlseattle31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
25.0 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#5 of 25 in Puerto Morelos
2,302 reviews
0.3 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#46 of 211 in Playa del Carmen
6,600 reviews
2.4 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 211 in Playa del Carmen
7,401 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Viva Wyndham Azteca
Viva Wyndham Azteca
#74 of 211 in Playa del Carmen
3,753 reviews
6.3 mi away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#41 of 211 in Playa del Carmen
1,444 reviews
23.4 mi away
Grand Oasis Tulum
Grand Oasis Tulum
#16 of 21 in Akumal
2,110 reviews
Show Prices
Show Prices
Show Prices

Been to Playacar Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#19 On the Beach Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
Price Range: $411 - $809 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Cheap Tickets, BookIt.com, Orbitz, Hotels.com, Hotwire, Cancelon, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Playacar Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing