This was my 3rd & last visit to this resort.
Planned my trip 6 months in advance . Paid for a junior suite with ocean view. Upon arrival, was told they made a mistake & I would not have an ocean view. Already had a massage voucher ready. All this next to a sign advertising " Ask for an Upgrade for an ocean view "
The quality of the food has really gone down as well. Breakfast is still good but the remainder is just at best average
It's sad because the location is great...
Save yourself some grief & go to another resort
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Quetzal Playacar Hotel Playa Del Carmen
- Iberostar Hotel Quetzal Playacar
- Iberostar Quetzal Playa Del Carmen
- Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico