Review of Iberostar Quetzal January 6-13
Upon arriving at the Quetzal we were impressed with the area the resort is situated in, a nice residential neighbourhood, very clean and well kept.
The resort itself is immaculately kept and the main walkway is a trail through a nature preserve, teaming with all sorts of wildlife, Peacocks, Flamingos, Howler and squirrel monkeys, Chinese carp, turtles and even a couple huge tortoises ...let’s not forget Iguanas all over. Again as most resorts, the grounds people work very hard with little recognition. This not a place for people with mobility issues as the walkways are dimly lit and uneven surfaces could be an issue.
We were a group of 95 for a wedding and a good time was had by all, rooms were nice, clean and relatively convenient in proximity to everything. The lobby was comfortable, good size, and serviced by good servers and bartenders. There are 6 or 7, 3 storey buildings that stretch from the lobby to the beautiful and warm Azul Caribbean Sea. The path takes you past waterfalls, natural pools, cenotes, and a grotto with all sorts of wildlife.
There are a number of pools, one for water polo, adult pool bar, kids and family pools leading to the beach where there is a buffet restaurant with a bar and a beach bar just off the sand.
Food here was very good at the buffets and the A La Carts were excellent, Japanese and Steakhouse anyway, Italian...not bad. The beach buffet had a good choice of fast food and drinks. Bartenders made a good drink, the spirits they used were not the best, but once you found out what other brands they had, a better drink was there for the asking.
Our room was definitely adequate and our maid kept it spotless, well stocked and her towel art was always putting a smile on our faces. The staff here does deserve gratuities for their efforts as the local daily pay is around 6 of our dollars, so a couple of bucks are greatly appreciated.
The sister property next door is a mirror image of the Quetzal, it is the Tucan, the Japanese Restaurant is in the Tucan. (you have privileges’ there also). The conference and banquet rooms were in the Tucan and that is where they had the beautiful reception for the wedding we attended. We didn’t spend much time at the Tucan because our resort had everything we needed.
The beach is wide with beautiful clean sand clear warm water and miles of walking in either direction you choose. The walk, north, to Play Del Carmen is about a good 45 minutes passing many resorts on this very busy beach. Playa has many shops, restaurants and bars and is a good place to see while you are there.
This resort is great value for the dollar and is a place we would recommend, about 50 minutes from the airport, lots of things to see and do in the area (DO XPLOR Park). The resort had great staff, Wedding went off without a hitch. While we never go to the same resort twice because we like to try different places we would recommend this resort. We would definitely do the Xplor Park again if we returned to this area, we went with our adult kids and they are still talking about it.
The internet here was a cash grab that could definitely be structured better, they charged $2 for 15 minutes of wifi, but for those who “needed” it would gladly pay $10 for 24 hours and probably more people would have used it if it were more convenient.
If you want to do a excursion, see Ricardo around the side of the reception desk...he can negotiate a better price.
Special thanks to Ulises at the front desk who went out of his way to help me with a credit card problem I was having. The condition of the facility and quality of your stay here is a testament to the management at this IBEROSTAR...Bravo!
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more less
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- Also Known As:
- Iberostar Quetzal Playacar Hotel Playa Del Carmen
- Iberostar Hotel Quetzal Playacar
- Iberostar Quetzal Playa Del Carmen
- Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico