This was my third stay at the blue parrot. We arrived on a late flight and our transport was there, as promised. Upon arriving at the hotel to check in, we had to wait 45 minutes for someone to arrive at reception to check us in and get us our room. The room was clean and well appointed. We had a rooftop room, but the gate to our rooftop was locked for Hal of our stay. Since we had a nice patio area outside of our room, we thought that was it. The table outside of our room and the one on the rooftop palapa were dirty, so we used one of the towels to clean it. Upon checking out, I was charged $12 to replace the towel! Firstly, a bit of bleach would've cleaned it just fine and secondly, if the staff had cleaned the table in the first place, I wouldn't have had to use the hand towel!
We felt safe with the security guard posted, but the overnight security guard was a bit creepy and took a real liking to my friend. He asked her out, offered us a ride to the airport and asked her for a puff off her cigarette. Not asking for a cigarette, but a puff from hers! Yuck!
The phones didn't actually work and on several occasions, we had a hard time and a long wait to get anyone in reception.
My suggestions for this once lovely hotel?? Increase the water pressure, have someone available at reception, and have the cleaning staff clean the outdoor surfaces. Since they already have our credit card info, a beach towel for each occupant would be lovely. If they steal it, charge them. The wifi was spotty at best; we wound up using El Taj wifi since it was more reliable.
- Official Description (provided by the hotel):
- Blue Palms is a condominium located in the heart of Playa del Carmen, has 15 units for 2-8 people. Fully furnished and equipped, basic amenities like cable, wifi, a / c cleaning included. Community Pool. Just one block from the famous 5th Avenue and a few steps from the marvelous beach. ... more less
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- Also Known As:
- Blue Parrot Hotel Playa Del Carmen
- Blue Parrot Hotel And Beach
- Blue Parrot Resort And Beach
- Blue Parrot Suites Riviera Maya/Playa Del Carmen, Mexico