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“One more great stay”
Review of Hotel Riu Yucatan

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Hotel Riu Yucatan
Ranked #65 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed April 25, 2013

My wife and I have returned to this resort for the last 12 years. The place has changed a little by adding more swimming area and the addition of two theater bars, probably 7 years ago. They are preparing to do a 3 month remodeling that will include another pool, rearrangement of the lobby and buffet, and sprucing up the rooms a bit. The beach was perfect 12 years ago, then it was gone for a couple of years, now it's back to almost perfect. We really like the facilities, but the big draw for us are the workers who we have made friends with over the years-Israel, Juverly, Benito, Eduardo, Roger, Beatrice, Naomi, etc.
We had a problem with our travel agency this past visit and two girls at the front desk (Carolina and Nadia) spent hours on the phone, trying to remedy the problem. It was not their job to do so, but its just the quality of people that Riu hires. We have never had anything missing from our room, even though at times we have left money on the dresser. The maids will not take tip money unless it is left on a pillow. We tip 2 or 3 dollars a day, plus whatever small Mexican coins we have.
There were plenty of beach chairs, and they have started to bring chairs to wherever you want to sit. Always before, we had to go find and drag our own. The chair hogs still selfishly put there towels around the pool chairs, then wander out around noon to use them for a few hours.

Room Tip: The lower floor is noisier, less private, and more likely to have mosquitoes than the higher floors...
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  • Stayed: April 2013, traveled as a couple
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3  Thank dan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 24, 2013

Many thanks to the management & staff for making our holiday and wedding anniversary a memorable one. Everyone is so helpful and friendly. The rooms are clean & comfortable, the food is always delicious & well presented. The beach is beautiful and plenty of sun loungers, with lots of activities if you want them. We stayed at the Riu Teqila 2 years ago and had a brilliant holiday so decided to return, we were not disappointed!! Also the Firstchoice rep Lindsey was very helpful and informative, always going the extra mile to ensure the guests enjoyed their stay, Thanks to you all, Jane & Bernie x

  • Stayed: April 2013, traveled as a couple
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1  Thank JanieSunderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

This resort hotel is set in an eco village of jungle featuring various mammals and birds. What a joy to look over your balcony and see an iguana staring up at you or watching a tree monkey swinging past. The hotel is currently undergoing a facelift but sadly it appears, will lose its Mexican feel.

Our room was comfortable and spacious but unfortunately had no privacy between bedroom and shower area, which is needed when sharing with a teenager and/or 3rd adult. One of the quietest air conditioning units ever experienced.

Quality and selection of food was excellent, one reason for choosing this hotel. The all inclusive element including drinks was first class and good value. Entertainment was excellent and the team worked very hard to make your holiday special.

Unfortunately, Mexico suffers badly from mosquitos and recommend their "Off" cream which has no strong odour and worked for us.

Room Tip: Accommodation blocks have ground, first and second floors but no lifts.Quieter rooms 2 blocks back f...
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  • Stayed: March 2013, traveled with family
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4  Thank Hengistbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

We stayed here April 12-19 with a group of 10 adults and had a blast. We have always been at the RIU Playacar but decided to try the Yucatan and we were not disappointed at all!

Our Delta flight from Flint, connecting in Atlanta was flawless and once we arrived in Mexico our transportation was waiting and we were on our way!

The RIU Entertainment Team did a fantastic job - Thanks to Diego, Odi, Danny and Fernando and the rest of the team, great job! Keep up the good work! Many different events/contests each day from darts, water balloon toss/catch, belly flop in the pool, maranga dance lessons pool side, water volleyball, aerobics, water polo....it is endless amounts of fun!

As we all know the hotel is going under a 3 month rennovation but re-opening end of July/early August. Can't wait to see the updates.

We stayed in Block/Building 5100 close to the pool and entertainment...If you like peace and quiet request a different area.

Food: Great variety even for the picky type person. Great bread to fresh fruit and fresh fish. Grouper was our favorite!

Rooms: Refrigerator is filled every other, so if you run out, just call the front desk.

Beach: Beautiful white sand and miles long. You can walk to Playa Car or even to Cancun.

Highly recommended - pack your bags and book the trip. You will not regret it!

  • Stayed: April 2013, traveled with friends
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3  Thank ldmblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

We just got back from our trip to Mexico Riu Yucatan Playacar, we travelled from April 12 to 19. The shuttle ride from the airport to the resort was about 45 minutes, we didn't mind it as you get to see all the resorts on your way in and my daughter found everything so interesting. From the moment we arrived to hotel the staff was very welcoming and friendly. They were very helpful, the rooms were nice and clean, the housekeeping service was excellent for the price we are paying for this hotel. It was me, my husband and daughter travelling and we all had a great time. There is a lot of picky people on here complaining but we had an amazing time. The food was amazing, the best a la carte was the Asian one, the steak house was also very good! The pools were clean, staff were friendly and the beach was absolutely beautiful, no seaweed or rocks at all. A couple of the shows were boring but then there were a couple that were really good. They have little animals all over the resort, very cute.....every lunch time they had different bbq's going on pool side or fresh mexican food, the chefs would even come to you while your sitting in the pool to offer you food. All in all we had an amazing vacation thanks to the Riu Yucatan, would I recommend this resort to my family and friends? Hell ya in a heart beat! If we ever go back to Mexico we would love to go back to this resort!

Room Tip: We were in tower 9 which was away from the shows and quiet in the mornings if you want to sleep in.
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  • Stayed: April 2013, traveled with family
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3  Thank Dilraj_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

I had excellent time in Mexico, however the hotel is just average

Reception staff are excellent.

The rooms are dated, the beds aren't very comfortable and there is a lot to be desired from housekeeping. I am not sure if they changed the sheets at all and the mini bar is not refilled as advertised. The landscaping is not very good so don't expect a nice view. On a positive notice all the rooms are centrally located thus close to the beach and to the restaurants as well.

The restaurants were ok, the main buffet is the best one although sometimes it is overcrowded. It could really use a hostess as it is difficult to find a table for more than 4 people. I was very surprised that there is no decent espresso in the resort at all.

There is a guy at the beach towel hut who looks as if he is in pain and seems to hate tourists. The pool is ok. The beach is great, however it is cramped and there are no umbrellas. Somebody decided to use palms instead of umbrellas which is a great idea, however 1 palm fits only 2-3 people, while RIU think it should fit 6 which is impossible. The other part of the problem is that the nearby RIU uses the same beach.

As you would expect the drinks are mainly ice and I couldn't help but notice that the bottles of the premium alcohol have been used for some time.

Staff are ok but they are not nice and polite as in other tourist attractions. I tipped them, however they don't seem to appreciate it at all (unlike other places), so I found myself doing it less and less often.

  • Stayed: April 2013, traveled as a couple
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2  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

Stayed at the Yucatan for 2 weeks, and overall we had a fabulous time.

Flight - From Gatwick 11 hours going and 9.15hrs coming back. Thomson staff onboard - miserable as sin. In flight entertainment rubbish, you cant start a film at your convenience unless you upgrade, so you have to wait for a film to end and start again to watch it. Food was fine as aeroplane food goes.

Holiday....

Food - We did find it a bit repetitive and I felt the meat was a bit chewy and very salty, but for the price of a standard all inclusive holiday you have to manage your expectations to what you pay. They're catering for lots of nationalities and so there was always something to try but I have had better. We did try the steakhouse which we thoroughly enjoyed. If you try and sit in the same area each day for breakfast and evening meal the waiter/waitress will remember you and they'll bring your tea/coffee etc very promptly. We did tip between 20 and 50 pesos most mealtimes. (£2 - £5) And for this i felt we were really looked after.

Pool/Beach - The pool area wasn't for us - lots of families playing and loud youngsters drinking over the other end. If you enjoy a quiet tranquil pool this is not the place for you. Personally I don't want to look at the pool all day when i'm at the caribbean so we headed to the beach every day which was fab. This hotel does boast the best stretch of beach.

Beach - From the hotel head right for around 40 mins and the beach is very remote close to what they call a virgin jungle. Worth a walk. Head left for a 50 min walk and it takes you to Playa Del Carmen. I read on a previous review someone saying it was a 25 mins walk. I can only presume they were an Olympic athlete because i was spitting sand by the time i got back.

Trips - We did the dolphins and booked at the beach watersports hut which was with dolphinius. Had a great time but what they don't tell you is that you cant wear suntan cream when you enter the pool as it can affect the dolphins. As such there are showers for before you start the activites and my hubby, although olive skinned burnt to a crisp. We also did Tullum but we paid a taxi to take us, who waited 2 hrs for us, and then took us to some other beach that was stunning and waited another hour for us, and then drove through some lovely areas on the way home. We preferred this as you can come and go as you please instead of waiting for the tour coach to dictate when you've had enough and want to leave. We ended up paying him about £70 but for what we saw was still cheaper than 1 trip with Thomson. The concierge at the hotel spoke to the taxi driver to sort this for us, the taxi driver was Antonio, and he was so nice.

Got a mini bus from near Playa Del Carmens bus station to Cancun for around £2.50 each, takes 1 hour and they run 24 hrs. Get a taxi from hotel to the mini bus to Cancun and he'll know where to drop you off. Cancun is vast but an R1 bus circles the area for you to hop on and off for what works out at about 30p a go. Lovely shopping mall there. We did have trouble finding the drop off point to get back on the bus home, serious advice don't get on an R2 bus as it takes you to the locals place of residences - not a pretty sight!! Best get a taxi back to the drop off point. And don't forget if you want to use the RIU Cancun or Caribe for any drinks or lunch and a look around you can, but not the Palace.

Got a massage at the hotel near the beach - i enjoyed mine but my hubby said his was borderline painful!! When it was over they took the money and just walked off, didn't say a word to us and I didn't find them very friendly (but surprisingly they were all smiles the day before when we booked it).

Rooms - Lovely - no separate bathroom door, just a thin door to the toilet so you may want to think twice if privacy is important if you're travelling with friends or in a new relationship.
Again we tipped the cleaner between 20 and 50 pesos twice a week, and in fairness we came back to different animals made out of towels every day, they were lovely. We did wake up to no electricity one morning and rang reception. Maintenance arrived within 10 mins and fixed it. He did hang around as if waiting for a tip, even though it wasn't our fault the electric cut out. So they do like their tips.

Evening entertainment - I didn't see much of it but from what I did see it looked pretty good in comparison to other shows i've seen. The atmosphere at the outside entertainment area was really good, a few "look at me" groups but it made good people watching.

Grounds - Lots of wildlife,very pretty and lovely to watch. My only disappointment was not seeing the monkeys.
We went for a drink at the RIU Tequila - even though they offer beach buggies to the beach its too far for my liking, the RIU Playacar is beachfront and I would stay here, but neither hotels had the same jungle feel as the Yucatan.

We did speak to a guy who has stayed next door at the Iberostar Quetsal/Tucan and he felt that whilst he liked the Yucatan the one next door was nicer, so we may give that one a try next time.

Money - Thomson advised to take Pesos, which we did. But everywhere we went things were priced in dollars and they had to convert it to pesos for us. Funnily enough the Thomson trips price list was also in dollars! Pesos wasn't a problem but i would take American Dollars aswell as Pesos next time.

The Mexican people are the nicest nationality I have ever come across, and we will definitely go back. If I have missed anything please feel free to ask :)

Adios Amigos.

Room Tip: We were in block 4 which was halfway between the pool/beach and reception/restaurant.
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  • Stayed: April 2013, traveled as a couple
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9  Thank Corbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Yucatan

Address: Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
Price Range: $237 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Yucatan 3.5*
Number of rooms: 507
Official Description (provided by the hotel):
The 24h All Inclusive Hotel Riu Yucatan opens all year round and is located directly on the beautiful Playa del Carmen. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Cancun Airport CUN (55km), Cancún city (60 km) and invites you to explore the area. The hotel has 507 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the gym. 4 outdoor pools, 1 children's pool. For the youngest guests, there is the RiuLand Kids Club (ages 4-7 & 8-12 years) and for adults, day and evening entertainment. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Asian, Mexican, Italian specialty restaurants, Steakhouse, and 5 bars. ... more   less 
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Also Known As:
Riu Yucatan Playacar Hotel Playa Del Carmen
Riu Yucatan Playa Del Carmen
Riu Yucatan Mexico
Rui Yucatan
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico

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