Booked this hotel based on tripadvisor reviews that put it on the "could be good/could not be good" category. I booked this hotel for a week (7 days) over New Years with the understanding that New Years eve could get a bit loud.. I was ok with that.
The good - Hotel is in a good location close to 5th ave and shops that tend to be less aggressive with tourists. The hotel is also close to Mamitas Beach Club where you can get a discounted chair rental for days at the beach. The beach at Maitas fill sup fast, so get there early. the maids are the best thing about the hotel.. they work hard.
The bad - This hotel is right next door to a new night club, Voga that blasts music until the wee hours of the morning. The hotel neglects to tell people this and once you're in the hotel and have paid, you're stuck with the room and the noise. The nightclub operates thursday through sunday nights and even with earplugs you WONT be able to sleep. It's insane. My travel companion and I had no idea this would be the case until we arrived to the hotel one evening and could not even hold a conversation with one and other without yelling... it was that loud. I asked at the front desk and their answer was "were sold out, nothing we can do". The beds are insane.. imaging the cheapest mattress in the world..covered in wood and wrapped in plastic.. this is what the bed is like. My companion and I even though about going to the pool and sleeping in the lounge chairs as that would have been more comfortable. I needed three massages to compensate for the hard mattress. The room smelled of sewer gas if the bathroom door was closed. The wi-fi works for about 5 minutes while you are holing your devices in various angles to try and get reception. The doors to the rooms are flimsy and there are no peep holes to see who might be outside your door. The rooms have a key with a giant key chain that you either have to leave with the front desk or lug around with you all day long.. annoying. They charge 1.00 a day to use the safe.. dumb.. it should be included.
I had it with this hotel on day 5. No help from the front desk. Their answer to everything is "were sold out, there is nothing we can do" or "what do you want me to do about that".. very annoying. I am a very savvy traveler and do not require luxury.. just basic accommodations and a comfortable place to sleep.. this hotel cant even get that right. I checked out two days early and moved to a resort where I knew that I would have less noise and comfortable bed to sleep in. Upon checkingout the front desk asked me why I was leaving and I explained. They offered no apology only that I was NOT getting a refund for two days. Nice. Thats the type of service you will get at this hotel.. all about them taking your money!
I left two shirts in the closet and called to see if I could come get them.. suddenly they disappeared.. even though it was two hours later.
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- Also Known As:
- Riviera Caribe Maya Hotel
- Hotel Riviera Caribe Maya Riviera Maya/Playa Del Carmen, Mexico