No ice available. They sent me two blocks away to buy ice, despite the fact that they have a full-service restaurant available.
Terrible air conditioners. Weak window units that are underpowered. The room was constantly hot and humid.
Terrible linens. A thin 'blanket' and a springy 'mattress' that was a little rough but I've had worse (in the Army for example.) With the weak air conditioners they must think you don't need a better blanket or sheets, however the point of the air conditioner isn't jus temperature, but humidity control. Being in a tropical climate, there's nothing worse that sweating while sleeping.
Nice exterior environment except for slippery, narrow rock paths and steps which make luggage or stroller transport treacherous.
They did provide baby cribs which was nice.
Breakfast buffet was adequate and fairly ok.
No refrigerator in-room, although with an ice machine this wouldn't be an issue.
Ants on the countertops. Small ones. A occasional giant carpenter any was found in the curtains. A few broken railings in the balcony so it's dangerous for small children.
Very thin, see-through curtains. Expect your room to be flooded with light constantly. Terrible to be woken up at sunrise every morning.
Front desk staff (at night) was very nice. The guys that helped with the luggage were also great.
No chairs in the room, so if you want to sit at the desk and do any kind of work, it's useless.
No elevator. Lots of uneven steps. A big pain if you have little kids and have to tote then up and down the stairs (along with the stroller and assorted stuff.)
We had a two bedroom 'suite' and we received: two towels, 8 bottles of shampoo, 4 soaps. But two towels total.
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- Also Known As:
- El Tukan Hotel Playa Del Carmen
- El Tukan Condotel Hotel
- El Tukan Condotel Suites Beach Club
- Hotel El Tukan Riviera Maya/Playa Del Carmen, Mexico