After reading some negative reviews on this forum I tried to contact both hotel and sales department with some requests. No response whatsoever.
Please note that this review is based on a 2 and a half star hotel category. In my oppinion the hotel is a good hotel for this category. I received a non updated double room on the 4th floor with pool view. The room is a standard room with with the necessary facilities with TV and small balcony. A bit worn but everyday cleaning was very good. A/C and ceiling fan. No reading lamps.
Reception informed that there only was WIFI in the reception area. However the signal was so strong that it worked in the room as well. Service in the reception was good and friendly. There were porters to carry luggage. No elevators. Did not use the pool and spa but it looked clean and was used by other clients. There is a hotel shuttle to the Kool beach club were sunchairs are free for clients of the hotel. Did not try the restaurants Tulipan and La Ceiba which are connected to the hotel. Situated on 5th Ave and close to the beach - a very good location. One drawback - the hotel is very badly insulated which means a lot of streetnoise/discorhytms/personnel/furniture being moved on stone floors/children frolicking in pool in the early morning....
The hotel also has a concierge and a travel agency in the reception. All in all a quite good budget hotel.
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- Also Known As:
- El Tukan Hotel Playa Del Carmen
- El Tukan Condotel Hotel
- El Tukan Condotel Suites Beach Club
- Hotel El Tukan Riviera Maya/Playa Del Carmen, Mexico