So first of all we got totally stuffed around with flights etc we ended up missing a nights stay here which we prepaid for and had to fly during the night.
When we got to the hotel they seemed friendly got our bags for us and were friendly at check in. We told them the issues we had but we still had to wait for them to get a room ready for us. As we were waiting we sat down with this man who ran through everything in the resort which we thought was nice. They tried to sell us tours etc but as we had been flying all night we only had three nights left we just wanted to relax and drink haha. Then he offered us a free invitation to a breakfast at their 5 star resort which you will get a tshirt and a bottle of tequila. He said that its all free but you have to show your credit card but cover the number just have the symbol showing. We thought thats a bit strange but for some reason we didnt pick up on what it was maybe it was all the flying. We got the invitation and proceeded to our room. I was reading the fine print of the invite and it said 90 minite presentation need credit card and to be a certain age which i wasnt. I went back to the 'sales' desk and explained that after missing a night we just wanted to relax and didnt want to sit through a 90 min timeshare presentation. He got really pushy and said its fine just go and i said we arent even old enough as i am 24 and i think the minimum age is 28 and he just said dont worry about it its fine. I continued to say that i am not interested and that is when his work mate jumped trying to push me to go so i just said jo and walked off. It made it awkward after that as he wouldnt aknowledge us after that.
The room was ok, what you would expect in a mexican resort. The bed was like a rock though. The food was terrible, we are both vegetarians which always makes it slightly harder but the quality was one of the worst i have had. Obviously the mexican we have here in Australia and America is probably westernised but we were disapointed with the selection all of the bean mixes had beef in it, they didnt even have proper nachos just stale corn chips with pump bottle cheese and some runny guacomole that had fish in it from people dropping it in accidently. The burger bar didnt have any veg options but had fries and i told the lady we were vegetarian but she continued to give me the smallest amount of fries even smaller than people with burgers. The veg pizza was probably the best food we had.
We went to the mexican restaurant, they were accomodating as we said we are vegetarian and they customised the meal for us. The drinks were ok not the best quality but they are free so i stocked up in margeritas.
They have another club that rents our part of the resort for europeans to come on holidays. They have activites and music a the pool which was good.
At check out they didnt seem to really care, wasnt friendly, didnt ask us how our stay was nor offer any help with bags etc. Seems as though they are really nice at the start when they could sell their timeshare to you then after they dont care.
All in all, i would definitely recommend spending more money and staying somewhere nicer and try to avoid the vacation club (timeshare). We wont be going back to this resort nor any others that Occidental own and urge you to do the same.
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- Also Known As:
- Occidental Allegro Playacar Hotel Playa Del Carmen
- Allegro Playacar Occidental
- Playacar Resort
- Occidental Playacar
- Playa Del Carmen Allegro
- Allegro Playa Del Carmen
- Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico