I hope this review will be of some help....
We arrived at the hotel Aug. 3, beautiful resort, beautiful grounds. Upon arriving the staff was in a meeting behind the front desk and it took some time in getting their attention. I set up ahead of time to have the upgraded rooms ( 2 ocean front ). Those upgraded rooms were not available and we were issued a letter for our travel agent to reimburse us for those rooms, i'm curious to see if that will really work! We were instantly greeted by the "time share" on staff, very nice man, who wanted to sent us to look at another property. I honestly has been up since 6 am , traveled all day and not interested in listening to anything, I wanted food. We got into our rooms, looking clean and nicely decorated and ran to find food. The ONLY thing open at the time was the pizza shack, not exactly pizza I would ever pay to eat but OK and we were starving! there was a little sandwich area in the same location but the cheese was melted and the meat warm. No thanks. we walked down to the beach, relaxed and then dressed for dinner. Every night has a theme. Figured with a buffet there would be plenty for everyone. In fact, the food was a bit different and although there was variety, all foods had lots of ingredients ( meaning my picky eaters found finding something to eat VERY difficult!) they would have lived off salad even but there was no ranch.... YES I have picky eaters. The food in general was OK, I was not excited about the taste of really anything. The waiters were Extremely friendly and entertaining. ( I quickly learned that so far Mexico has by far been the most "tippy " place I have ever been to! I have been to all inclusives where tips were included, this is not one of those, I had no problem leaving a few dollars at meals because the staff was very good!
We made one reservation for the Mexican restaurant on the grounds, and though I felt the food was better here than at the buffet, still lots of onions and peppers ( picky eaters) the wait staff here was exceptional!
We did have to speak with the front desk multiple times for a broken safe, bit of a language barrier at times but they all tried ( always looked for Carmen whose English was great and so sweet) when signing the open safe ledger, you can't help but to notice that ALOT of safes don't work properly and the young man who came out to fix it said most don't work. THe last time it broke , there were 3 people trying to fix it and we were waiting to leave for the beach for over an hour. minor inconvienice they were very friendly.
We really explored the grounds and there are some beautiful areas and great tropical photo spots. the beach is beautiful! beach volley ball was a great way to meet people from ALL over the WORLD!
lots of comments about hard beds, yes they are, they do have a foam egg crate mat on the bed. but could definitely be upgraded, they looked very old. Lots of domestic drunk episodes and thin walls made for a few interesting evenings.
My kids had a room with a thatched roof. Very cool looking but does smell like a barn ( hay) and LOT of bugs in the beds ( the rooms seem to be open at the top making it very easy to hear others ) the room was below and did not have the same bug issues and couldn't hear others as easily)
I might go back to this location as the staff was friendly and it was a great trip, minor issues, I think the kids would like some of the nearby hotels that we saw soccer goals on the beach! and perhaps food more appealing to them.
I don't want it to sound like we didn't like the place because it really was a fun vacation. No one got sick so there fore sanitation seems to be on par too!!
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- Also Known As:
- Occidental Allegro Playacar Hotel Playa Del Carmen
- Allegro Playacar Occidental
- Playacar Resort
- Occidental Playacar
- Playa Del Carmen Allegro
- Allegro Playa Del Carmen
- Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico