Just back from a 2 week vacation during April, 2013. This was my 8th trip to an all-inclusive resort in Mexico so I considered my previous experiences in reviewing this resort. First off, the good. Food is excellent, many choices at every meal, lots of variety, well prepared and presented. We used 3 different bars during our stay and preferred the pool bar which stays open until 1 am. I was surprised by the variety of top shelf liquor that was included in our all-inclusive. Probably one of the best selections we've seen. Try the authentic mojitos which are made with great care. Have some Feeneys with your coffee, Cpt. Morgans and cola or Johnny Walker on ice.
The rooms are small, but better equipped than many resorts we have visited. Having a bathtub, face cloths, stocked fridge, coffee machine and coffee, iron, ironing board, detachable hand held shower head and lots of water pressure are often not available. The Allegro Playacar has them all. The room safe is large enough to lock up your laptop and cameras as well. Housekeeping were efficient and had enough command of english to understand and communicate with any needs or questions you may have. Because the rooms are small, the two beds are very close together and may not provide enough room for a group of 3 or 4 adults, but as I travel with a sister, it is fine. The beds already had foam toppers when we arrived and were comfortable enough. You can always ask for another topper if you have back issues. The table and two chairs, plus the hammock, made the patio a nice place to relax or hang out wet clothing.
Bugs. When I got home I killed a spider in my own home and I stepped on an ant on my deck. I did the same at the Allegro. I think I stepped on 3 ants on the patio and 1 bug in the room.
Entertainment. If you want to really enjoy this resort, or any resort, get to know the entertainment staff. The entertainment staff at this resort are top notch and the activities were enjoyable whether you were participating or spectating. Whenever you passed them around the resort, they had warm greetings and were able to converse in an amazing amount of languages. Between them you could communicate in english, french, italian, german, spanish, and probably many more than I didn't question them about.
Service. We did have issues with one of the servers at the dinner buffet, so we avoided his section. The majority were very accommodating and mindful of your preferences. Yes, we are tippers, but we tipped for good service only and did not tip for bad. Because we experienced a lot of great service, we did a lot of tipping.
Grounds. Because this resort is not large, it was not a day trip to get from one amenity to another. I appreciated how well it was laid out, the shops and green areas. All are well kept and there is always someone fixing and cleaning somewhere and they all greet you with a smile and hello. At one of the shops we were able to paint our own ceramics and then pick them up the next day after they had been "fired and cured".
Beach. The best beach ever for swimming, sunning or people watching. Very few beach vendors. The bar and washrooms are also close by. There was limited drink service on the beach, however because the bar is so close you never run dry. They have a large open shower area right where you exit the beach to rinse off the salt water and sand. There are two pools, a quiet one and one with music and swim up bar. Both are clean and in good repair. Beach volleyball is played twice a day and open to anyone of any skill.
The most disappointing part of this resort is the towel game. It is alive and well at this resort. If you want the shade of a palapa, you get up at 5:30 am and with a flashlight go down to the beach with your towels and "reserve" a spot. Then after breakfast or so, you go back to your towels and pray that they are still there. I fought this trend the first couple days but after a bad sunburn and arguments with other vacationers over where we could sit or not sit, we gave in. Our towels were stolen one day so it was an ordeal to get another towel card without paying the $50.00 each the resort requires. Many days I watched beach towels enjoying the cool shade of the palapas for 8 hours before anyone showed up to sit on them. Counting the number of people sitting on chairs vs. the number of undisturbed towels lounging around was a joke. This resort desperately needs a beach steward who can turn-over lounge chairs like you do a restaurant table. Someone may want to use them early in the day, and others later in the afternoon. With a beach steward this could happen. As it stands, the Allegro doesn't do anything about this situation. Going forward, when I choose another resort, I will only visit one with a beach steward or concierge. The Friendly Vallarta in PV has one and if the Allegro could fashion their beach service after the one they use, this would be a great little resort. As it stands, the relaxing beach experience is anything but. It becomes a greedy, aggressive, don't trust your neighbour atmosphere that can ruin your holiday.
This resort is very quiet after about 10pm, which may or may not be to your liking. I think that the evenings you want a relaxed quiet visit, it is perfect and on those nights you want to kick it up a notch, a short $7 cab ride takes you to 5th Avenue and great clubs. Ask the entertainment staff which clubs to visit, they have all the current information.
Any holiday has good and bad. I have no hesitation to return to Mexico, the Playa del Carmen area, or an all-inclusive, but until the towel game is addressed, I won't return to this one. If you don't go for the beach time, the rest of what this resort offers may be just what you want.
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- Also Known As:
- Occidental Allegro Playacar Hotel Playa Del Carmen
- Allegro Playacar Occidental
- Playacar Resort
- Occidental Playacar
- Playa Del Carmen Allegro
- Allegro Playa Del Carmen
- Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico