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“Very nice”

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Sandos Playacar Beach Resort
Ranked #64 of 209 Hotels in Playa del Carmen
Peterborough, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice”
Reviewed July 16, 2014 via mobile

We went for our honeymoon the hotel is tremendous beautiful rooms huge resort. Food was a little bland apart from the Mexican a la carte restaurant breakfast was the meal of the day for me! They could do with having a little bit more choice of food at the adults only pool but they did a BBQ once a week. The one thing that really got on my nerves was people trying to sell you things every second of the day if it wasn't the spa people it was the entertainment team. I understand you have to make sales but perhaps tone it down a little!
All in all tho was a beautiful place to stay!

Stayed October 2013
Helpful?
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, July 17, 2014
Dear Rachel H,

We are glad that you spent your vacations in Sandos Playacar and that we were able to meet your expectations. It is a pleasure for us to know that you had a delightful stay here in our resort and that you completely enjoyed our services.

We are glad to hear that you enjoyed your room and the cleanliness of it. However you can be sure that we will take the issues mentioned above into great consideration with the aim of better service.

We are waiting for you in your next vacation in our little paradise.

Sincerely,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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texas
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 15, 2014

Everything was great, the room was very comfortable, loved having a jacuzzi in our room and a balcony with a beautiful pool view...the all adults section has its own pool, restaurants and beach area, we had a quiet fun couples vacation. The beach is beautiful, the spa has so many amenities already included such as sauna and spa. Food quality very good, just make reservations for sit down restaurants the same night as sometimes these get booked quickly. Well kept clean pools, and fun entertainment at night. I recommend it!

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank tanita75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, July 17, 2014
Dear tanita75,

We appreciate the time you have taken to write this positive feedback about your stay in Sandos Playacar

It is a pleasure for us to hear that we were able to provide you a delightful stay in our resort and that we fulfilled your expectations. We are glad that our beautiful beach, your room as well as the service of our friendly staff was to your liking.

We would be glad to welcome you for the next time in our little paradise.

Sincerely,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithville, Texas
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 15, 2014

Our family has visited Cancun 6 times and Playa Del Carmen twice, never staying at the same resort. This was the most beautiful beach area we have seen out of all those trips. That made this trip wonderful for us! We used Lomas Travel for our round-trip airport transfers and were 100% satisfied with their service AND professionalism - I HIGHLY recommend this company!!! When we arrived at Sandos Playacar (our reservations were from July 6 to 11, 2014) we were very impressed with the look of the hotel and the lobby. The check-in was NOT impressive, which was very unfortunate. They played the "room game" with us and tried not to honor the rooms we reserved with Cheap Caribbean since December 2013. The woman who we were checking in with asked me to e-mail my reservation to her so she could confirm that what we requested was in fact true. This gave us a SOUR first impression. Isolde was our "assigned representative" and was very welcoming and brought our whole family cold drinks. She did not pressure us to buy into the resort especially when she saw how unhappy we were with the check-in process. We were told that only returning members received Hacienda reservations so we would not be getting one. They told us they would "up-grade" our rooms to beach front - thank goodness I've been reading Trip Advisor reviews since December so I knew from previous comments that the rooms were worn out, outdated, and smelled bad. My husband and brother-in-law went to the rooms they were "up-grading" us to so they could check them out before we accepted the rooms. They both came back refusing those rooms and my brother-in-law is NOT a picky person. He said they smelled & looked horrible. We waited around for 2 hours going back and forth with the front desk personnel and they finally gave my in-laws a room in a Hacienda and us a regular room for one night. We were unhappy, but they over-booked the hotel and we just wanted to get to a room after our long day of travel. Our room was okay and my in-laws had a beautiful and modern room in a Hacienda. The next day we were all switched to a different Hacienda and it was older and a bit dated, but we just dealt with it. After speaking to other hotel residents we learned that the Haciendas in the 7000's were more updated, just for your future reference. We were in Hacienda room numbers 6103 & 6107. Good rooms, but not great like we're used to. Enough about the rooms, the BEACH is why we came here and is Sandos Playacar's SAVING GRACE! The sand is beautiful & soft and the water is clear and gorgeous! We were able to float, borrow wave boards and walk along the beach in a peaceful atmosphere. We never felt crowded (the hotel was at 95% occupancy from what we were told) and to the right of the hotel is a jungle and it felt like we had our own private beach. I've always loved the Cancun Hotel Zone beach, but am now a Playa Del Carmen Beach fan! Simply gorgeous! The hotel felt like a small village and there was plenty to do and plenty of places to eat, drink and get snacks. We loved the walking and seeing/hearing the wildlife! We also loved the option of going to our Hacienda and ordering room service, swimming in our own little pool and taking time away from the general hotel population. The Haciendas are 10 room mini-apartment buildings, if you will, with 5 rooms on the bottom and 5 rooms on top with a small pool, hot tub & 2 hammocks (at least at ours). We enjoyed the Circus Show and The Michael Jackson Show at the theater and live music at the Plaza. We are from Texas and are used to the heat, but there is no a/c in the buffet restaurants nor the theater so be prepared to sweat a little in those places, at least in July. We were able to secure 2 reservations in the A La Carte restaurants, the Brazilian and El Gaucho Steakhouse. We received EXCELLENT, personal service and the food was great! Our daughter is 14 and our nephew is 9 and they both enjoyed the Cupcake Café, the Teen Lite Club and the activities offered all around the hotel. My sister-in-law and I enjoyed massages at the Spa with Tita & Alma. I think that was my favorite part of the whole vacation! The Spa personnel were friendly and accommodating! We felt pampered and the massage was one of the best I've ever received, thank you Alma! This hotel is definitely family friendly and lots to do, we were never bored and enjoyed our stay despite the check-in nonsense and the ordinary room. We will definitely go back to Playa Del Carmen, but will stay at another resort nearby mostly because we like to stay at different hotels.

Room Tip: We enjoyed the Hacienda rooms, get a room in the 7000's # buildings because our in-laws stayed i...
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank MichelleLovesCancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, July 17, 2014
Dear MichelleLovesCancun,

We really appreciated your positive feedback and we are glad to know that you had a delightful stay and that you could enjoy our services and facilities. It ‘s nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction.
Your opinion is very important for us, please be assured that we will take your suggestions into consideration.Hoping to be part of your next memories in the Mexican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our paradise.

Sincerely,

Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 15, 2014 via mobile

Stayed June 18 - 25. Cant say enough about web relations of you have any questions contact Daniela Delgado . She was amazing. We received welcome drinks upon arrival
We booked adult only beach front room. # 2225. It was perfect
Short walk to the beach. Male sure to contact web relations and go ahead and book speciality restaurants before arrival. Yes it is a good walk to adult section of resort. But walking is never a bad thing. If you want you can catch a trolley at the meeting center. The beach is beautiful entertainment staff do a great job. Only con was the beds were hard. But I have no complaints. It was a great trip.

Stayed June 2014, traveled as a couple
Helpful?
Thank shonda n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, July 17, 2014
Dear shonda n,

We are glad that you spent your vacations in Sandos Playacar and that we were able to meet your expectations. It is a pleasure for us to know that you had a delightful stay here in our resort and that you completely enjoyed our services.

We are glad to hear that the service of our staff was to your satisfaction .

We are waiting for you in your next vacation in our little paradise.

Sincerely,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Kentucky
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 15, 2014

My family had a wonderful time at the Sandos Playacar Beach Resort and Spa. We stayed in the beach section & I am so glad we did! If you like the beach and want to be close to the pool the beach section is the place to stay.There were 8 of us-7 adults and and a 1 year old. The beach was amazing! The service was amazing as well. A big THANK YOU to Daniela Delgado. I contacted her after we made the reservation because I was a little worried about some of the bad reviews. She helped put my worries aside. The Brazilian restaurant was my favorite! This was our first trip to Mexico and we will definitely be back.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kathyp1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, July 17, 2014
Dear Kathyp1985,

Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Playacar is the perfect hotel for their vacation.

We are pleased that you loved it here; we will share your positive comments with our staff; it encourages them to continue working hard.

Please do not forget that we will be pleased to welcome you back at any time.

Kind regards,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2014

My husband and I had wonderful time at the Sandos Playacar beach resort and spa. We stayed at the Adults Select section. The service was wonderful and the staff were all so friendly. I was a little worried after reading some of the reviews, but didn't have any issues at all. The adults only pool and restaurants were our favorites. David at the pool bar always made the greatest drinks. The adults only breakfast was something we did every day and did not grow tired of it. We did not try any of the other buffets, but opted to make reservations at many of the a la carte restaurants and none of them disappointed. I would recommend emailing the resort one week ahead of time to make reservations. Daniela took care of that for us and took the stress out of trying to book when we got here. I would recommend doing the Mediterranean restaurant later in the evening as it is not air conditioned. Le Gourmet was our favorite and Margarita Queme did a wonderful job making our dinner special, complete with flames for the creme brulee! Our first night there was a beach dance party with fire dancers. That was a great time. I would recommend taking a bike ride to explore Playacar. The walk to Playa del Carmen is doable, but a bit long as this resort is the furthest on the strip. A cab ride is $7 each way, so not bad at all. La Frontera restaurant on 5th Avenue was delicious! We also took a day trip to Cozumel, which we booked through Marisol at the Hotel Extras desk in the meeting point. It went smoothly and was a great day! We can't wait to come back!!!

Room Tip: The pool at the Adults Select section was awesome and even though it is a bit of a walk to the beac...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank jybueno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, July 17, 2014
Dear jybueno,

Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor| .

We would be more than happy to welcome you back for a second holiday in our resort.

Warmest Regards,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Pennsylvania
1 review
Reviewed July 14, 2014

I just returned from Sandos Playa car and can not say enough great things about this resort ! The staff throughout the entire resort were amazing. We had an amazing waitress who made our vacation so personal and special. Diony morales was hands down the best! She made us all feel like we were at home and apart of this amazing experience. We also had some amazing service from those who shuttled us from our section, the adult only, to the beach. Our waiter at the Mexican restaurant was incredible, cordero! The entertainment staff was very kind and social. Pedro and anmor were always making conversation with all the guests! Leaving vacation felt that we had met so many great people and got more than we old ever have expected out of this trip. I plan on returning when ever possible!

Room Tip: Adult only section is worth the privacy and added gold perks. Great rooms and easy access to the bea...
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  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kacey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, July 17, 2014
Dear Kacey A,

I would like to extend warm and cordial regards on behalf of the Sandos Playacar family, and thank you for the time invested in posting your personal impressions of our hotel.

We are glad to know you and your partner were able to enjoy yourselves while on vacation. It pleases me to know that our staff and our overall services exceeded your expectations.

I will extend your regards to Diony and Pedro.thank you for your positive reviews. Your comments are really appreciated; reviews like this one motivate us to keep up the hard work.

Looking forward to your next visit to this “Su Casa”

Kindest Wishes,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Playacar Beach Resort

Property: Sandos Playacar Beach Resort
Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Playa del Carmen
#36 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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