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“Wonderfully relaxing vacation”

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Sandos Playacar Beach Resort
Ranked #61 of 209 Hotels in Playa del Carmen
Burlington, Canada
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderfully relaxing vacation”
Reviewed April 6, 2014

We had originally booked the Sandos Caracol from 03/29 to 04/05 but an email from Air Transat on the 27th advised that the hotel was overbooked and we had to decide ASAP if we were going to accept a relocation to the Playacar, rebook the dates and pay any difference in rates or cancel for a full refund. We accepted the relocation with no hesitation and had a wonderful time. We stayed in the Select Club section which is adult only. It has its own breakfast buffet and pool area. The beach and the gorgeous turquoise blue water were among the best we have seen in the Caribbean. The spa has a free wet area where you can spend time in the sauna, the steam room ( my absolute favourite), hot and cold jacuzzi etc. There are a number of pools to choose from if you wanted a change of scenery. I would say what sets this resort apart is the feeling you are living in a small village with the Meeting Area being the town square. The reason we didn't give it 5 stars.....I need to be in the shade at the beach and we were packed in like sardines under the palapas and palm trees. At one point during the day, while studying our options for adjusting our chairs we would have had to move them about an inch from another couple and for me it felt intrusive. This was usually when we went up to the spa or one of the pools. The second reason was the service. We don't expect to be waited on hand and foot but more than a few times we were given a table that had been cleared but not set... no big deal we thought... we'll catch the waiters eye and make the motions for utensils and go to the buffet...still no k/f when we get back......time to go looking for them at the wait table. Of course as long as you waited for your k/f is as long as you waited for something to drink..... considering the grandeur of the resort it was unexpected.
All in all it is a beautiful, clean resort that I would not hesitate to recommend or revisit

Room Tip: Room 9386 is at the top end of the resort, farthest section of the resort from the beach, steps awa...
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  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
2 Thank parisredog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, April 8, 2014
Dear parisredog,

Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us.

We would be more than happy to welcome you back for a second holiday in our resort.

Warmest Regards,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
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Philadelphia, Pennsylvania
Level 4 Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 5, 2014

If you are looking for an all inclusive resort that is away from the busy city of Cancun, Sandos Playacar should be considered. This is a beach front resort and hotel that has a private beach and has an adults only area. There is nightly entertainment, many swimming pools, and plenty of restaurants to choose from.

Room Tip: There are lots of upgrades from the standard suite. There are upgrades to premium drinks too.
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  • Stayed September 2013, traveled on business
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    • Location
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Helpful?
2 Thank SEOJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, April 8, 2014
Dear SEOJR,

We would like to thank you for your review. It is always a pleasure to have you home.
It will be always a pleasure to welcome you back at Sandos Playacar Beach Resort & Spa.

Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again!

Warm regards.

Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington, Ontario
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 4, 2014

Travelled with husband and 2 daughters, 19 & 23. We stayed in Playacar last year at the Reef Playacar, same gated community. Sandos had everything : good food, even the buffett, beautiful grounds,well maintained, lots of pools, chairs , 2 bars in pool area, spectacular beach with sports available directly off the beach ie.catamaran,jet ski 's,parasailing, kayaking,pleasant staff. Nice and quite big rooms (beds and pillows were awful -10 ), large and unique bathroom.Rooms were well cleaned, fridge stocked daily, free room service (daily morning coffee, fruit and juice on the balcony 9/10), cleaning times were very random, staff very friendly. Shuttle service hit and miss. This resort is huge, walking was ok most of the time, but the shuttle was very useful to return to our room. We were in the family riveria section, about the middle of the resort. Adults only were the farthest away from the beach and food/ bar areas. We had 3rd floor , balcony with jungle view. William was the best shuttle driver on the resort.Front desk supervisor, Nancy was very helpful resolving a few small problems. Drinks were all over the map, no two cocktails the same, beer was Dos Equis on tap which was good, I am a red wine drinker in the evenings and the house red was mostly undrinkable, too bad because we were all inclusive and had a bar tab at the end. One ala carte restaurant had a merlot I was able to quaff with dinner.One of the highlights of this resort was the resident animals, 3 burros, several cats and a whole lot of monkeys. We hand fed these cuties bananas from the breakfast fruit and it was truly an amazing experience. This resort is much larger than our last few places, but was overall 90%. I would recommend this resort and would probably return unless a new place catches my eye. The travellers varied- families, small children, teenagers, march breakers, seniors , honeymooners. Good times .

Room Tip: We stayed in rooms 3840 and 3838, family hacienda section w/balcony and jungle views. Loved it, exce...
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  • Stayed March 2014, traveled with family
    • Value
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Helpful?
2 Thank GILLANDERS41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, April 8, 2014
Dear GILLANDERS41,

We are much honored to know that you enjoyed the Sandos Playacar Experience, our accommodations, meals, pool time, beach time, and social activities, all those details are part of our brand and the compromise that we have to offer to our guests.

William and Nancy will be informed about your mention; we let them know how they helped to make your stay memorable.
Warm Regards,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
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Groveland, California
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 4, 2014

The Le Gourmet restaurant is one of our favorites. The chef, Miguel creates interesting presentations, exotic tastes and varied entrees and mains that keep us coming back. The duck for example was wonderful with candied apple compote. The meals were served at a perfect pace by Johnny, our waiter and Luis the manager was very attentive to make our experience enjoyable.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sderodeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, April 8, 2014
Dear sderodeff,

We would like to thank you for your review. It was a pleasure to have you home.
It will be always a pleasure to welcome you back at Sandos Playacar Beach Resort & Spa.

Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again!

Warm regards.

Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 3, 2014

Very nice property with awesome staff. I cannot say enough about Daniela Delgado who was extremely helpful in answering pretrip questions as well as helping get a few things set up prior to our arrival. Erick at the sports bar was a great bartender. The individual(s) responsible for cleaning our rooms did a terrific job - unfortunately I do not recall her name. Great beach and pools. No problems getting chairs by either which is so nice. Evening entertainment was better than what we've experienced at some other properties. Being able to walk south on the beach and have secluded beach was neat as was the snorkeling. Another individual who stood out was the doorman who was working on Saturday 3/29. He was from Nigeria (and again I don't recall his name) but we were a bit down as we were leaving and his friendliness and positive attitude were contagious!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank petey63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, April 8, 2014
Dear petey63,

We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent stay in Sandos Playacar.

We hope to see you again very soon !
Kind regards

Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cameron Park, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 2, 2014

Fantastic beach and a staff that was outstanding. I think what makes the difference in this Hotel is the staff. I would like to mention Daniela who assisted us before our trip, Vicky at the front desk and Yasmin who was our server on the beach. I have never had such great customer service at any Hotel I have stayed at. To everyone that works at the Sandos thanks again for a wonderful trip. The food was good, the grounds manicured and the beach was unbelievable. My wife said the Spa was fantastic. I could go on and on but I will cut it short and say when I'm in Mexico I will only stay at the Sandos Playacar.

Room Tip: check out the golf course next to the resort the men golfed all day while our wives went to the Spa
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Joor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, April 8, 2014
Dear Joor B,

We would like to thank you for your review published on Trip Advisor.

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations.

We really appreciate you taking the time to let us know we are providing a good service.
We look forward to welcome you back anytime you decide come back .

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.
Warm Regards,
Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 2, 2014

It was our first time in Mexico. We've been to 3, 4 and 5 start resorts in Turkey and Egypt.
Mexico is a higher level for sure!

Wow Beach!!
Honestly the best beach of all closest resorts in the row! Last resort in the raw, so wild beach on one side. Also other resorts have somewhat steep hill before entering the sea/ocean.
Plenty of lounge chairs!! Never had to search for one. Nice hammocks right on the beach.

Entertainment:
Best team ever! Zumba, volleyball, and soccer on the beach. Great shows in the evening both on the beach and inside the resort.
There is also a big game room with dance machine, basketball, and many other.

Room:
Outdated, but clean and spacious. All rooms are close to the beach and pool.

Food:
Awesome buffet! Great a la carte.
CupCake cafe is just super!

Service:
Sometimes they don't speak English, but we thought it was so cute :)

We loved Mexico and Mexicans!

Will always recommend Sandos Playacar!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Victoria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, April 2, 2014
Dear Victoria D,

We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent stay in Sandos Playacar.

We hope to see you again very soon !
Kind regards

Miguel Vargas
General Manager
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Playacar Beach Resort

Property: Sandos Playacar Beach Resort
Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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