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“Amazing beach, amazing service.”

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Sandos Playacar Beach Resort
Ranked #61 of 209 Hotels in Playa del Carmen
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing beach, amazing service.”
Reviewed December 3, 2013

Sandos Playacar is a great beach spot for relaxation. The rooms are nice and the food is good, but we loved the staff best. We went for our first visit to Sandos Playacar November of 2012 and just went again in November 2013. I can honestly say that David E. was a lot of the reason we wanted to go back again. He took such great care of us on the beach with our drinks and helping us with our Spanish. The rest of the staff is also very friendly. We had a few maintenance issues in our room but they were on top of it and very helpful. We're already planning to go back again to see David E. on the beach next Thanksgiving!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Keara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, December 9, 2013
Dear Keara C,

I would like to thank you for taking your time to share your experience with our readers.
Sandos Playacar Beach Resort & Spa would like to thank you for your preference & loyalty.

Thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to David, we are proud to have him in our team.

Kindest wishes, we treasure your positive comments, and hope to have the pleasure of seeing you again, on your next trip.

Warm Regards,

Juan Oliveira
Subdirector
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (1,839)
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Toronto, Canada
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 3, 2013

Just got back from 5 nights at Sandos Playacar. The hotel was very accommodating and enjoyable. The ecological nature as well as the desire to recycle and preserve the beautiful surroundings were very enjoyable, and there are wild animals, mainly cats, some monkeys, iguanas and donkeys which are a part of the resort and really neat to see.

The food was average, I think due to the size of the property it's difficult to have a high quality of food, there was always something to eat and lots of variety, however specifically when we dined at the Brazillian A La Carte, the meat was very bland (which was strange as we found the meat much too salty everywhere else, ie bacon in the morning) and the server was more focused on filling drinks than actually bringing the meat courses so we finished each one before another arrived.

The BEACH however is amazing!!! So beautiful, white sand, sprawling, with an adults only section, as well as Royal Elite and family sections. You could walk all the way into town, probably 30 or 40 minutes, but well worth it. This is definitely the best feature of this property!

We were in the adults only section which was a pleasure as it was nice and quiet except for the optional activities. Lots of pools and great bars to hang out in. The cupcake cafe had decent coffee, but ironically the cupcakes aren't so great...

Again due to size we didn't really feel that any of the staff went out of their way to get to know us or welcome us and they always seemed very busy doing the next thing.

The exception to this is Diana the manager, she was lovely and great to speak to and genuinely cared about our experience.

Overall if you have kids this resort is amazing! Spend a little extra and upgrade to the Riviera section though as the rooms are much nicer and more recently updated. There is an awesome kids club, great entertainment, with a nightly show in an awesome theatre, as well for Teens there's free arcade and a disco open to them all day which is rare to have something specifically for them...

There are plenty of pools, lots of dining options, and an awesome beach!

Highly recommend for families, and a budget friendly vacation, just don't expect full luxury at this property.

Room Tip: If you are adults do the adults only section, and for families do the Riviera section. Do bring a s...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicholas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, December 9, 2013
Dear Nicholas T,


We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent stay in Sandos Playacar.

Thank you also for recommending our property. We hope to see you again very soon !
Kind regards

Juan Oliveira
Subdirector
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 2, 2013

Good entertainment at day and night! Excellent service! Rooms are big and clean! Everybody is friendly! Food is also good.. Clubs are amazing! Everynight a big party!
And not to forget Vicky is the best!!!!!!!!!!!!!!!!!!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeertJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, December 9, 2013
Dear BeertJ,

We would like to thank you for your review. It is always a pleasure to have you home.
It will be always a pleasure to welcome you back at Sandos Playacar Beach Resort & Spa.

Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again!

Warm regards.

Juan Oliveira
Subdirector
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corcoran, Minnesota, United States
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 1, 2013

We visited Sandos Playacar in May 2013 and purchased there. We returned Nov 2-9, 2013 as an owner and brought my husbands boss and wife. This time we stayed in the Royal Haciendas which were very nice. We were very happy with the rooms we were given. There is nowhere to get ice in the Haciendas you have to call room service to get some. We were not so excited about the food this time. The buffets were very boring and repetitive. My husband and I are not so picky, but our guests are more so. The Brazilian specialty restaurant was horrible. The steak restaurant was decent. The Mediterranean was quite good. I had trouble in the spa, seemed like a bait and switch thing going on. Talked to new owners that were still being told all inclusive rates are $60. It was $82 while we were there. We also saw the rates for 2014. Feb & Mar are $138 per person per day. They obviously don't want the people who have paid money to "own" there to come during that time. We have decided we will only go in May & Nov from now on while the all inclusive rates are tolerable. The servers in the bars and restaurants, particularly the buffet are great !

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Kris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quad Cities IL
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 28, 2013

We stayed at Sandos Playacar from 18th Nov - 25th Nov. Our rooms were absolutely beautiful and the staff is phenominal.
The restaurants were very good. LeGourmet is my favorite and the food at the Mexican restaurant was excellent. We also ate at the Buffet - the Italian Buffet - and the Mediterranean. I stayed at this resort in Dec '12 and I was amazed at the changes that had already taken place. The Cupcake Cafe is fabulous and has a very relaxing atmosphere. The teen club is great and any teen would be happy to go in there and have plenty of things to do.
Vicky in Guest Services is an asset to the resort - she is bubbling with energy and has a spectacular personality. Fabio in the reception area bar took very good care of us as well as Erik MacDonald at Bambola. Alex was the young man that maintaned our pool and every morning he would show up with a smile and a friendly hello.
There is something for everyone at this resort. The pool in the Riviera section is a great time for adults and the bartenders at the swim up bar are absolutely wonderful.
The beach at this resort is beautiful and the pools are sparkling - they are kept so clean.
We went to the Michael Jackson performance in the theater and it was very good - many improvements since my last visit.
I cannot say enough positive things about the staff at Sandos Playacar. They are friendly and all work very hard.
The entertainment team is amazing. It's no wonder they are young - they are there from very early in the morning and still there at 11 pm and later. They work hard at getting people to participate in everything from zumba on the beach - aerobics at the pool and salsa dancing at the Plaza. Armando is a great asset to the team - he has a wonderful personality - is extremely funny and is filled with energy.
The resort is great for couples, families, groups or people traveling on their own.
I am very surprised to read some of the reviews saying that the drinks were weak and the food was bad. Whoever is saying that must be hard to please because that was not the case during our stay.
The only suggestion I give to my clients is - bring a pocket flashlight that you can carry in your purse because the walking paths in the evening are very dark especially if you are staying in the Riviera (adult) section or the Haciendas.

Room Tip: If you want peace and quiet the Riviera Section is an excellent choice. We stayed in the Haciendas...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank collinsjcc32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, December 9, 2013
Dear collinsjcc33,

While extending cordial regards from this “Su Casa” Sandos Playacar Beach Resort & Spa, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay.

We are glad to know that our services exceeded your holiday expectations, thank you for recognizing our hard working staff. I am filled with pride knowing their hospitality and service made your stay the more pleasurable.

We thank you for highlighting our attributes as well as your recommendations.

We hope to have the honor of serving you in the future.

Kindest Wishes,
Juan Oliveira
Subdirector
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 27, 2013

We have been vacationing in Caribbean all inclusives for more than a decade and I think this is the best hotel we have stayed in to date (including some of the more expensive and higher-rated ones).

Pleasant surprises started at the check in: we came to the reception desk and expected the usual process, but a lovely lady took us aside, sat at the table and told us she will took care of everything. And she did. There were four of us and two of my parents in law who booked separately. So we were placed in the family wing and they got a room in a child-free part of the resort. We explained that we wanted to stay close and share the kids. There were no such rooms so she gave us the best option she had and promised to try to move us closer together when it becomes possible. She also asked for our preferences for ala carte restaurants and said she would book them for our entire stay. It was an early check-in and the rooms were not ready, so we went for lunch. As we were wandering back from the restaurant lost in search of our buildings she found us and told she was able to find us two rooms close to each other and walked us to our new rooms - that was service! She also sent us the reservations for the entire stay.

The room was huge! 2 double beds and a sofa that turned into the third one. It was a bit strange that there was a window with shutters between the bathroom and main room (I guess to allow people soaking in the jacuzzi to admire the view of the pool and shrubs outside our balcony.this meant it was impossible to turn on the light in the bathroom at night without waking others.

Food choices were somewhat limited but very edible. Most of the time we ate at the main buffet. There was about half as many options there compared to other places but the quality was pretty good and I could always find 1 or 2 that I found enjoyable. There were no lobsters or crabs but plenty of fresh seafood. We tried 3 ala-carte restaurants (Brazilian, Asian and French) all were very good.

Alcohol options were ok, not the top brands but decent variety and definitely not the junk from big plastic bottles.

Beach was great - huge, deep, with lots of beds and plenty of shade. Soft warm golden sands.

Lot's of friendly animals on the site: monkeys, donkeys, mice. Kids loved feeding them.

We saw two evening shows both were amazing: best I have seen in a resort..

On the negative side:
- the beds were rather uncomfortable: too hard with lumpy pillows.
- there was no pool bar
- the resort was huge (15 minute walk from the farthest rooms to the beach. There were golf carts driving people back and forth but the waits were long and they often came full. So I suggest requesting the room in a beach-from access.
- all beach is sand - no corals or marine life to be seen anywhere

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LehaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, December 9, 2013
Dear Leha M,

Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us.

We would be more than happy to welcome you back for a second holiday in our resort.

Warmest Regards,
Juan Oliveira
Subdirector
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 5 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 27, 2013 via mobile

I stayed here in 2012 for 2 weeks with my spouse. We enjoyed the hotel and surrounding area very much. We stayed in the adult area and I enjoyed having that option.
The staff was helpful when the rain came for two days, and they made sure that people had activities to do out of the rain.
All the restaurants we ate at were good, but we always find the buffets the best choice. We like to sit in the same section and get to know our wait staff. Here we had fabulous service and were even given a special dessert on our last night.
The grounds were clean and well kept. The donkey was an added bonus.
The only downfall was deciding to sit through the talk for a time share. For those of us traveling a distance it makes no financial sense and the pushiness is annoying.
I would go back here again.

Stayed December 2012, traveled as a couple
Helpful?
3 Thank Alinette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, December 9, 2013
Dear Alinette,


Thank you for letting us know how your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once again the good service you have already experienced.

Please feel free to contact us.
Warm Regards,
Juan Oliveira
Subdirector
Sandos Playacar Beach Resort & Spa
webrelations.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Playacar Beach Resort

Property: Sandos Playacar Beach Resort
Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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