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“Great service! Beautiful resort and beach!”

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Sandos Playacar Beach Resort
Ranked #61 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Brockville, Canada
1 review
“Great service! Beautiful resort and beach!”
Reviewed November 24, 2013 via mobile

We spent 10 nights at this resort for our second time! Many upgrades to the resort since being here last year!
We are royal elite members and have enjoyed all the benefits of the membership! We spent most of our time in the royal elite beach section and we had exceptional service by the waitress Vanessa! She had our drinks before we even had to ask for them! She was very friendly and one of the best servers! We had great service no matter where we were on the resort! See you again next year Sandos!

  • Stayed November 2013
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Helpful?
Thank erika_dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Milwaukee, Wisconsin
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 24, 2013

We were at Sandos Playcar for seven night and eight days in mid-November 2013 to be at our friends’ beach wedding. We stayed at this resort with eight of our friends. To sum it all up: the beach is beautiful, staff is great, food quality is lacking, rooms are average and they need more golf carts to help transport guests around the large resort. (I’m surprised at others reviews of that they ran frequently. This wasn’t our experienced.) It’s a decent resort for the price.

Check-in and out were quick and easy. The package we purchased was for the adults-only section. Thanks to Alejandra who explained the benefits and that the room wasn’t far from where our friends’ rooms were. Our favorite part of the adults-only package was the area of the beach that was reserved, as well as access to the Premium Bars (Gustav in the Meeting Point Premium Bar rocks!) for top-rail liquor. We slept well in the King-sized bed. If you want to nap in the daytime, the music at the adults-only pool and swim up bar is loud, but isn’t in the evening because the bar closes around 5.

We loved hanging out at the beach bar. It seemed like an unknown secret! Overall, the bars close far too early. The beach bar closed at 11 and all others at midnight. We did enjoy the disco a couple of nights!

The food at the buffets is average, at best. Set up reservations for the restaurants as soon as possible, as the food did seem better at them. You can do so in the Meeting Point. We enjoyed the Mexican place the most. The atmosphere was fun. We ordered six appetizers, six entrees and six desserts and passed them around. Our next favorite restaurant was the French place. At the Mediterranean place, the manager/host was so rude! Six of our friends were seated and my husband and I were five minutes late to our reservation. He told us we couldn’t come in. How ridiculous! We just walked past him to join our friends who hadn’t even ordered drinks or food yet. For the steak house, we had in our heads the wrong time for our reservation, but they still accommodated us as a later time, which was really appreciated. The group seemed to agree the filet was best.

While we don’t mind walking, we’ve stayed at other large all-inclusive resorts in Mexico and Punta Cana where the shuttles ran consistently and it was always easy to catch one. In our eight days at this resort, we only caught one three times. We had several rainy nights and it would have been nice if we didn’t have to walk the five to eight minutes from our room to the restaurants in the rain. Thankfully they did provide umbrellas!

  • Stayed November 2013, traveled with friends
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Helpful?
2 Thank Audie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 24, 2013

This fantastic hotel is located at the end of the lovely Playa del Carmen coastline so not as busy as other places of the beachfront however it´s just 30 mins walk to Playa del Carmen centre.
The facilities and the service are just amazing: Lounges, pools, bars, gardens, beach area and restaurants. This last ones are just great.There are a few a la carte menu with a variety of international food such French, Japanese, Mexican, Brazilian, etc. Dinner has to be booked in advance, even the day before, There is also a huge buffet -and another smaller one- with all the food that you can imagine. I´d recommend to pop over any time to enjoy the variety and also the fresh food. Chefs are preparing grilled fish and meat in front of you so to me this buffet made the difference.
The rooms are quite nice with king size beds, jacuzzi, balcony, sofa and minibar.
Overall I´d recommend this hotel and my personal advice is go for the upgrade of the room (gold one) because you could enjoy some other facilities, the rooms are located in the adult section with own pool and bar so no kids around.

  • Stayed December 2012, traveled with friends
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Helpful?
2 Thank Miguel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berkshire
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 24, 2013

Having just returned from the Sandos Playacar for 2 weeks from 6 to 20 November, I can honestly say that I cannot fault anything - other than perhaps the watered down drinks - not on all occasions. I think if we were going back I would pay to upgrade to adults only and gold all inclusive band as you got access to premium drinks at very little extra cost. The hotel was perfectly placed, great pool area, great rooms, great entertainment, food and restaurants very good, Spa and gym facilities good, and I would definitely return.

Room Tip: Go for the gold all inclusive band, and upgrade to adults only. Think it would be worth the extra fe...
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  • Stayed November 2013, traveled as a couple
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Helpful?
Thank rwk2708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 23, 2013

My wife and I stayed at Sandos Oct 7to Oct 15 2013. This was our third time at Sandos resort and our second time at this resort.. We found the resort much improved from first visit. The beach was the best we have seen in Mexico and we have been to both coasts many times. The food was very good at the French restaurant and our waiter Sabastion was wonderful and meals were excellent especially the salmon. It was the best salmon we have ever had. We are an older couple and the reception gave us a wonderful room on the fourth floor next to the elevator. We were also given the Premier bracelet which allowed to get better drinks. Toward the end of our visit we happened to meet the Director Ivan Tapia and his sub director Nicole Merz. Both of them were very kind to us and helped us when we had a flight problem at end of our trip. We looked forward to another trip to Sandos and another wonderful vacation.
We are sure that based on the directors and staff we met at Sandos, we will find our next trip to Sandos will be even better

Room Tip: The rooms closer to the beach are smaller but much more convient
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  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank bobpeg4671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed November 23, 2013

This hotel is a true 4 star rating. Situated in Playacar and on average a 40 minute walk along the beach to Playa del Carmen centro.Being the last hotel on the beach is added value because you have less people passing by on the beachfront. Reserved the adult section and it was worth every penny. Rooms are well maintained. The huge pool and bar area as well as the surroundings are up to par. The "a la Carte" restaurants are very good but the steak house is by far the best.
My only complaint is that we had to check-out for 12:00 and no hospitality room was offered so that we could freshen-up before our night departure.

Room Tip: Ocean view rooms are a must do.
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  • Stayed November 2013, traveled as a couple
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Helpful?
3 Thank mikebeaudry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ojai, California, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

what a great time we had at sandos, the people where great, the food worked fine, and the beach was amazing, very friendly and loved our time there. thanks for everything....from the time we got there till the time we left, the service was amazing, there was monkeys on the property and you could walk right up and feed them, this place was great....venessa one of the girls there was so friendly and helpful as was edwin and sergio at the bar....

  • Stayed November 2013, traveled with family
    • Value
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Helpful?
1 Thank Travis E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandos Playacar Beach Resort

Property: Sandos Playacar Beach Resort
Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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