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“SIMPLY THE BEST”

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Sandos Playacar Beach Resort
Ranked #62 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“SIMPLY THE BEST”
Reviewed May 12, 2013

i had the good fortune of choosing:
Sandos Playacar Beach Resort & Spa in Playacar, Mexico!
for my vacation in mexico. i have stayed at plenty of 4 and 5-star resorts both in the states and around the world, and no place holds a candle to this all-inclusive resort. i was upgraded to a two-room suite, complete with a private pool and spa. luxurious touches included complimentary chocolate-covered strawberries and champagne each night, as well as a pillow menu. the staff was second to none, especially tommaso nieli, who personally took care of all my concerns. this place is spotless, beautiful, and safe. i would highly recommend sandos playacar to the most discerning of vacationers. i will be returning with my wife before the year is over. thank you tommaso and the entire staff at sandos for making this a great experience.
CARL ROTH, MAY 2013

  • Stayed May 2013, traveled solo
    • Value
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Helpful?
1 Thank CARL89132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, May 13, 2013
Dear CARL89132,

We are much honored to know that you enjoyed the Sandos Playacar Experience, the details are part of our brand and the compromise that we have to offer to our guests.

Tommaso will be informed about your mention; we let him know how he helped to make your stay memorable.

Warm Regards,
Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12,246 reviews from our community

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Traveler tips help you choose the right room.   Room tips (1,804)
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Lincolnshire
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 12, 2013

Had 2 weeks at this Hotel in June 2012. Booking in was quick and efficient. Our room was in the new part of the hotel and was spotlessly clean and very spacious. We had 2 kingsize beds which were very comfortable. The balcony was large enough for 2 chairs and a small table. The bathroom was well equipped with a shower, separate toilet and a huge spa bath. Shower gels were provided. There was plenty of cupboard space and a large wardrobe. The complex is huge and although it was a 5 minute walk to the meeting area and beach, the gardens are so beautiful, the walk was pleasurable. The beach is stunning with white sand and turquoise waters. The sea was very warm but at times quite rough. The food was excellent. Plenty of choice. We ate in all the speciality restaurants and enjoyed them all except for the French. Drinks were brilliant with all the cocktails in the all inclusive package. There was entertainment all day, every day but we didn't feel pressurised into joining in. there were shows on every night at the meeting area and also in the theatre. there is a disco and a quieter bar in reception. The staff were all very friendly and couldn't do enough for us. The only down side was the weather. It was hot but overcast some of the time. The humidity was awful. We were constantly tired and after 2 weeks we were ready to come home. All in all this is a fabulous hotel and we would return but later in the year when the humidity isn't so high.

  • Stayed June 2012, traveled with friends
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Helpful?
1 Thank lindamar49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, May 13, 2013
Dear lindamar49,

While extending cordial regards from this “Su Casa” Sandos Playacar Beach Resort & Spa, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay.

We are glad to know that our services exceeded your holiday expectations
We thank you for highlighting our attributes as well as your recommendations.

We hope to have the honor of serving you in the future.

Kindest Wishes,
Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corcoran, Minnesota, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 11, 2013

Just got back from our first visit to Sandos Playacar. It took a couple of days to get into the groove there, but once we did we really enjoyed the place. Went to the sales thing and ended up buying! We have been to a number of these in other resorts and were never tempted. We are very excited to be able to go back and experience the resort as a Royal Elite member. We had a bit of problem with our A/C not working. However, it was finally fixed and worked great after that. Yes, the beds aren't the best. But I have never had a great bed in a resort in Mexico. Food was very decent, entertainment was adequate, drinks were good. The beach is awesome and we never had trouble getting chairs at the beach or the pools. The staff is all friendly and helpful. Looking forward to our next vacation there.

Room Tip: Really enjoyed being in the rooms near to the pools and beach. We had a room in the 2000 building a...
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  • Stayed May 2013, traveled with family
    • Value
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Helpful?
1 Thank Kris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, May 13, 2013
Dear Kris O,

We would like to thank you, on behalf of every employee at Sandos Playacar. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Trip advisor community.

We are happy to know that you had chance to enjoy some of our services and facilities and especially that you became a Royal Elite Member.

Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again!

Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com
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Toronto, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 11, 2013

My husband and I were hired to capture a beautiful destination wedding at Sandos Playacar. We are Canadian but live & work in Cancun so we were brought onto the premises for the day on day passes. PRO: the hotel and wedding coordinating staff were very organized. The beach and grounds are kept very nice. Since the hotel is the very last one along the Playacar strip there are some awesome spots to do photos just next to the resort that are quiet and feel like you're truly in paradise. CON: the hotel spreads out across a lot of property. If you don't catch the golf cart shuttle around the grounds it can be more than a 15 minute walk to the beach (doesn't sound like a lot but it is when you're trying to run with equipment in the heat it is) Overall very nice spot for a wedding!

  • Stayed March 2013, traveled on business
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Helpful?
Thank Jen_Salazar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 11, 2013

highly recommend this hotel especially the Argentinian theme restaurant . Stayed in the adult only section of the hotel for peace and quiet , but some days had to move to other areas of hotel due to "Americans" who seem to shout in conversation across the pool , using vile and offensive language.

  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
3 Thank holderdavidg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, May 13, 2013
Dear holderdavidg,

Thank you for your comments and we are glad your vacation was a wonderful experience.

We make sure that our customers always receive the best service.

We hope that it won’t be too long before you let us give you this inolvidable experience once again.

Best Regards,
Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rossendale, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 11, 2013

Sandos Playacar Resort is the sort of place you go for the trip of a lifetime and it wont dissappoint! The reason we decided to go in April is because our holidays are based on spending time in the water either in the pool or in the sea and if you holiday in Europe at this time of year the water temperatures are not really warm enough. The temperature averaged mid 30's during our stay and water temperatue was around 26 degrees both in the pool and in the sea (lovely) Although I have rated this resort as 5 stars there are a few things you should be aware of.
This is a big resort! It takes about 15 minutes to walk from reception to the beach. All of the nicest rooms (we stayed in a junior whirlpool suite) are close to reception so bear this in mind if you are a beach lover. Also the main buffet restaraunt is about a 10 minute walk from reception. So if you book a nice room be prepared for lots of walking everytime you either want to go to the beach or for your meals.
Oh and I have to say the beds are very firm. I like a firm bed but these are hard. We asked housekeeping for a softer bed and they said all beds are the same. The solution they came up with was to put a topper on the mattress but in all honesty It didnt make that much difference!
The food choice and quality is excellent in the buffet restaraunt and amazing in the a la cartes.
The staff are great but for outstanding service be prepared to tip (a dollar a day seems to do the trick)
The grounds are immaculate and full of wildlife from lizards to monkeys
Thats about it really. If you go, enjoy yourself! We did

Room Tip: Rooms furthest from the beach and restaraunts are the nicest and quietest but be prepared for long w...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank Forkliftdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, May 13, 2013
Dear Forkliftdan,

We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent vacation at Sandos Playacar

We hope to see you very soon at Sandos Playacar.
Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 9, 2013

My cousins and i stayed at this resort in March 2013 and had a good experience. We upgraded to the adults only section, which is highly recommended as our room was spacious with a huge soaker tub and double sinks. Although that part of the resort is furthest from the beach, the location is quiet and newly renovated.

The walk to the beach varies on how fast a walker you are! For us, it took approximately 7 minutes. The beach is beautiful and very long. The water is clear, but not the most ideal for snorkelling as it is slightly wavy. We were quite fortunate as their was a yoga teacher from the states that was hired by the hotel to teach yoga everyday and aerobics on the beach.

For fitness enthusiasts, this resort is for you. The gym is great with brand new lifefitness equipment, towel service and cold water, iced tea or chlorophyl water. There are tennis courts, beach volleyball, Spin classes and bike tours. The gym is located next to the spa; although we did not take get any services, the facility looked nice and there is a big whirlpool, sauna and eucalyptus steam room, which could be used by all at no extra fee.

The food was good (I have a had better and worse at resorts), a bit repetitive at the buffet. It was always nice to have freshly squeezed juice at breakfast and fresh pizza, guacamole, soup and salsa at lunch. For dinner, we ate at the Japanese, Mediterranean and French al la cartes, and enjoyed all three, but preferred the Japanese the most. They actually had one of the best miso soups i ever had!

The location of the resort is at the end of the strip in the gated community. Walking to town is doable, but it would take about 1.5hrs. Alternatively, a cab ride is $7 to town which takes about 10 minutes. Playa del carmen is definitely worth visiting. A bit americanized now with Starbucks, Guess and other well known brands, but it also has great nightlife with wonderful open air clubs and restaurants. We went to town several nights and visited Coco Bongos and Mandala. In my opinion, Mandala is the best club on the strip and is not to be missed!

Staff were great at the resort. Friendly and willing to assit. A special shout out goes to Jimmy on the entertainment staff for all his hard work and positive attitude. We could always count on a good time with Jimmy at the Disco!

Suggestions for improvements include: more variety at the buffet, more frequent shuttle service around the resort, warmer pool, better scheduling of activities and better pastry and cupcakes at the cupcake shop (although it has a beautiful interior, the desserts were very disappointing).

Overall, we had a nice time. I would recommend the resort if you are looking for a 4 star resort with a decent price. I would say that if you find this resort under $1,200, you are getting your monies worth! Enjoy the sun.

  • Stayed March 2013, traveled with family
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Helpful?
2 Thank beachbunnyforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review, May 11, 2013
Dear Alla K,

Thank you for the positives comments you have published on Trip Advisor about your recent vacation.

Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing a good service.

We will share your comments with Adrien, positive feedbacks as yours encourages us to work harder to offer good service every day.

It will be always a pleasure to welcome you back for your second visit at Sandos playacar.
Kind regards,
Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Playacar Beach Resort

Property: Sandos Playacar Beach Resort
Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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