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Sandos Playacar Beach Resort
Ranked #57 of 217 Hotels in Playa del Carmen
Reviewed May 3, 2013

I visited with my husband and two children. Upon check in, they tried to give us a room other than the one that we booked, stating that we would like it much better, and that the rooms we had booked were all full. I insisted that I had done my research and I would not stay in any other room, but the one we had a reservation for. After a slight delay, one of the rooms we wanted became available (imagine that!). We were pleased when we arrived to our room. We stayed in one of the haciendas. The room was clean, decent size, and nicely decorated. There was a small wading pool and a jacuzzi right outside that was shared between the small group of rooms in the hacienda. There are several haciendas and they are located close to the activity, but far enough away to not be bothered by all the noise - good if you enjoy walking. Only drawback was that the shower was not private(not within a bathroom with a door), but it was not open to the room, so it was not a huge issue.

This was a great resort for families. The kids club and nightly entertainment were outstanding. Definitely not what I expected from a mid priced all-inclusive. My 6 and 12 year old had activities available to them daily from 10 am until 7pm or later, which they actually enjoyed-sand castle building, water balloons, face painting, etc... This gave my husband and I ample time to enjoy the adult only spa ,which was beautiful. I highly recommend taking a dip in the massage pool (aaaaaahhhhhh....). They also have tennis, basketball, mini golf, and bicycle rentals. The nightly entertainment was great, they really try to get the kids involved, and the parents can sit back and watch them having a good time-Disney show, circus, kid's disco, etc...

The beach is beautiful, last resort on the strip so nothing to your right except white sand and blue water. And the beach bar has fresh fruit smoothies. With such a beautiful beach, who needs a pool? But the pool was nice, not right on the beach, but that's ok because I have been in too many nasty sand filled pools that were right along the beach. The grounds are kept up very nicely and there is wildlife galore. The tree right next to the pool had a family of howler monkeys in it one morning. My advice for a good chance to see the monkeys, coatis, and tapirs that frequent the resort is to get up early and go behind the kid's club. We saw an entire troop of monkeys jumping through the trees. And watch out for the iguanas, they are everywhere.

The buffets are crowded and the food for the most part is just so-so. There were a few items, that were really good, but with so much to choose from, it is hard to find them. You need a couple of days to figure out what is worth eating. Not unlike any other all inclusive though, they are trying to feed the masses, so quantity outweighs quality. Unfortunately the a la carte restaurants were not much better, but again, I would not expect to eat the best Asian or Mediterranean food ever, in a hotel in Mexico. They also had a French and Mexican a la carte, but we did not eat at those, since we were only allowed 2 reservations for the length of our stay. Tip-if you would just like a quick light snack, go to the cupcake cafe. They have sandwiches, coffees, teas, and of course cupcakes.

Overall, the service at the bars and in the restaurant was pretty good. Our room fridge was not restocked without us going up to the front desk to remind them. Also we ordered breakfast to our room via the card on the doorknob and we never recieved it. Were it not for the, at times, poor service, I would have given this hotel an excellent rating.

  • Stayed: April 2013, traveled with family
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1  Thank natalie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this reviewResponded May 7, 2013

Dear natalie m,

We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent vacation at Sandos Playacar

We hope to see you very soon at Sandos Playacar.

Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com

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3,916 - 3,922 of 13,658 reviews

Reviewed May 2, 2013

Just return from our 4th trip to Sandos Playacar, with our last trip being 5+ years ago, and the resort has made many changes. Some of the changes were nice, such as the addition of miniature golf, the wonderful spa, and additional restaurants. We enjoyed the Asiana and the El Gaucho Steakhouse restaurants. Even though there are more restaurants, guests are now limited to very few nights at the a la carte restaurants, which means many dinners in the buffet restaurant. I had some amazing chicken tacos in the buffet, but overall the buffet dinners were just okay.

The beach here is amazing, with white sand, gorgeous water, and plenty of shade. We stayed in an oceanfront room and the view was amazing. These rooms are part of the Select section which includes access to the Premium Bars and Adults Only sections. I was disappointed in the new push to attend time share presentations, which they state "are not timeshares". The timeshare owners and their guests are the only ones with access to the premium area of the beach and the oceanfront pool (which was formerly an adults only pool).

Every employee at this resort goes above and beyond to be friendly and helpful. Any request was met with a helpful attitude. The standard drinks on the bar menus were so-so, but the servers were happy to create custom drinks with requested brands of liquor.

Upon arrival to our room, we noticed something that needed to be repaired and mentioned this when our luggage was delivered. We were very pleased that the repair was completed while we were at the breakfast the next morning.

Additional Pros: fruit basket delivered to room; hammocks on the beach; servers deliver drinks on the beach; bicycles available for riding to town; yoga & morning stretch under palapa on beach; Cupcake Cafe (coffee house); 24 hour room service; entertainment team

Cons: timeshare/Royal Elite push; limited nights for a la carte restaurants (even though plenty of empty tables); average food; oceanfront pool not available for majority of guests

Room Tip: If staying in oceanfront select room with no children, you might want to request building #2 which i...
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  • Stayed: April 2013, traveled as a couple
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1  Thank mwhiteChatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this reviewResponded May 3, 2013

Dear mwhitteChad,

On a behalf of the Staff and Management here at Sandos Playacar Beach Resort and Spa we would like to thank you for your review.

However, we feel sorry for the inconvenient you have durig your stay, we assure you that improvement, in all our services are an ongoing process and our priority is guests’ satisfaction.

We would be more than happy to welcome you back for a fifth holiday in our resort.

Best Regards,

Ivan Tapia
Director General
Hotel Sandos Playacar Beach Resort & SPA
E-Mail: director.playacar@sandos.com

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Reviewed May 2, 2013

I arrived at this hotel with my 2 adult daughters. Reception area was very nice and the person that checked us in was quite accommodating. We had originally booked in the adults only section but changed to a room by the beach (the resort is MASSIVE) and the adults only area in at the opposite end of where the beach is located. Our 1st room was NASTY, alot of mold in the bathroom and even the shades on the lamp fixture were brown. When we called the front desk we were told they could not change us until the next day. The 2nd room was very nice and very clean (thank goodness!) Although at night the AC was very loud.
The food was just average but it was a good value so we opted to cab into town for dinner at night.
The grounds are very well kept and the people that work at this resort are amazing! They are very nice and accommodating to the guests.
We spent 1 day at the adults only section and the pool was wonderful and very quiet. Seemed like the food that was served there was better then the main area.

Room Tip: If you are only adults traveling here you might want to opt for the adult only area and take the shu...
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  • Stayed: April 2013, traveled with family
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Thank MS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this reviewResponded May 3, 2013

Dear MSS811,

We would like to thank you for taking your time and sharing your experience with us.

Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve.

We hope you would like to honor us once more with your visit, thus giving us the chance to demonstrate that our commitment towards your satisfaction goes beyond mere words. We'll do our maximum effort not only to accomplish, but exceed your expectations.

Warm regards.

Ivan Tapia
Director Hotel
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com

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Reviewed May 1, 2013

My "now" husband and I traveled to Sandos with 41 family and friends for our dream beach wedding! We were beyond amazed with how our trip went! Everything was wonderful from Lupita being our wedding planner, to the flowers, the wedding on the beach, the beach itself, the staff, the food, and of course the drinks!
We arrived on Saturday, March 23 and were greeted with drinks and friendly staff. Because we were traveling with 41 guests everyone in the hotel learned about our group very quickly! We had gift bags to give out to guests when they arrived and the staff was more than willing to hand those out to our guests. Our room over looked the ocean which was very pretty and we were given gold bands which got us into certain bars around the resort that other guests were allowed in.
The cupcake shop was a huge hit for us! We LOVED going in there at any time and grabbing an iced coffee and a sandwich! Everyone was so friendly in there!! Fun times!
We really liked the bar located in the middle of the resort with fun swings! This bar was known at the "Swinger" bar to our guests, and we referred to it often as a meeting place for everyone! Maximo was the bartender for most of the seven nights we were there! We had a blast with him and he took great care of all 43 of us!
The restaurants were all very delicious. For the night of our rehearsal we ate at the Brazilian restaurant which was fabulous. There were many different kinds of meats and the salad bar was very nice with many choices. The night of our wedding we ate next door at the Steak house and that was equally just has good. The waiters are all so nice and get you anything you ask for!
The wedding was so nice and it couldn't have gone any better than it did. If you are a bride reading this review you will not be disappointed in choosing this hotel for your wedding. I stressed about picking the perfect place and I am so happy that we went with our gut feeling on this. Everything was so PERFECT. Lupita was the best planner and made it all fall together. The photographer that she picked for us was very good too. His pictures turned out fabulous, and he got shots that were literally picture perfect!
The entertainment at night was also good! Each night there was something fun going on in the meeting place with dancing and signing!! The Michael Jackson show was good too!! The entertainment staff is beyond amazing as well. They work from sun up until sun down daily, with no breaks. They are so much fun, and get the crowd going whether they are down by the beach, at the pool or the meeting place at night! GREAT job entertainment staff!! Jaquin was GREAT!!
Overall, our trip was a beyond amazing, one we will never forget! A great big thanks to everyone at Sandos who made our trip and wedding everything we hoped for!

  • Stayed: March 2013, traveled with family
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1  Thank smiley21_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

The beach is beautiful. The hotel has great entertainment and ok food. This place is kid friendly and a great value. I did not care for my room it was out dated but your not in there much any way. Looking for a good value this hotel may be for you.

Room Tip: We stayed by the pool.
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  • Stayed: June 2012, traveled with family
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1  Thank JeremiahL356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this reviewResponded May 3, 2013

Dear Jeremiah L,

Thank you for letting us know how your stay was, we will be more than happy to have the opportunity to host you again very soon and give you the good service you deserve.

Please feel free to contact us.

Warm Regards,

Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Stayed in the adults only section of the hotel and it was great! The room was really big, the bathroom huge (with a shower and jacuzzi). There was fresh fruit waiting for us upon arrival. The pool was huge (and quiet, without kids running around) and almost empty most times. You could order a drink without leaving the pool. The breakfast was great, lots of fresh fruit, pastries, eggs, ham. There are shaded areas on the beach where you can sit on a sun bed and enjoy.

  • Stayed: June 2012, traveled as a couple
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Thank Julersk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this reviewResponded May 2, 2013

Dear Julersk,

Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Playacar is the perfect hotel for their vacation.


It will be always a pleasure to welcome you back for your 2nd visit at Sandos Playacar

Kind regards,
Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

We got to this resort and it was amazing there was a table with all kinds of non alcholic drinks that were there all day which was very refreshing. We were in the back of the resort and overlooked the golf course and had the view of the LONG pool that was amazing it was like our own resort with no children it was the adults only building. The only 2 negative things I have to say about this resort is they do not have a place to put your shower stuff so we brought the plastic table in from the balcony and used that ( they do have shampoo and soap in the shower) and the second is they do not have enough trains to take you back and forth to the beach area so it is a wait!!!!! but well worth the wait if you do not like the 10 minute walk.

Positive on the rest when we arrived we got a bottle of rum, vodka and tequila in the rooms along with bath robes and slippers. Every night we were brought little goodies to our room it was really nice. The al-la-carte restaurants were amazing we did not do the Japanese one but did the rest. I forgot that you have your own buffet restaurant at our end with 2 pool side restaurants one is a smoking side and the other is non smoking. The buffets at the beach were very good also it was all the same food. The shows that are in the center were ok you just have to get there by 7:00 to get a table we did not do any of the big shows they were for the kids. The beach was beautiful. Apple Vacations hosted a dinner on the beach for all the apple guests and the food was really good along with everyone got little prizes for coming to the "5 apple square deal".
We did not do any excursions because it was our 8th time to Mexico and we just wanted to relax and we did do alot of that. Any questions please feel free to ask!!!! gotta go and book my vacation for next year!!!!!!

  • Stayed: April 2013, traveled as a couple
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2  Thank caribbeanl0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this reviewResponded May 1, 2013

Dear Caribbeanl0ver,

We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent vacation at Sandos Playacar

We hope to see you very soon at Sandos Playacar.

Kind Regards

Ivan Tapia
General Manager
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Playa del Carmen
#31 Top resorts Hotel in Playa del Carmen
#39 Luxury Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range: $236 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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