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Sandos Playacar Beach Resort
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Reviews (14,190)
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4,195 - 4,200 of 14,190 reviews
Reviewed March 13, 2013

Went for a mini-vacation (3 days) with a 6 y.o. He did not want to leave the Kid's Club, apparently, it was amazing, great activities culminating in a show in which they let kids from the Kid's Club participate. Staff is super friendly and helpful throughout the hotel. The yoga instructor, Juan Carlos, is particularly impressive--a perfect blend of ancient cultures here (India & Maya). The beach is impeccable. Another highlight is the new coffee house--the Cupcake Cafe: cappuccino rivals the best European coffee houses, with the atmosphere and the decor to match. Food was very good, especially in the buffet restaurants. Of the a la carte, we've tried the French which was good and Mexican which, unfortunately, we did not like. We got upgraded to the casita on the second night, which was nice (did not care for the mattress though), but the rooms in the old part of the hotel, close to the sea, are small, and beds are uncomfortable. Still, I would probably opt out for smaller rooms closer to the beach than the bigger, newer ones that are 20 mins walk to the beach. Overall, a great place for a family vacation, mostly bc of the beach, the kid's club and the staff.

  • Stayed: March 2013, traveled with family
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1  Thank xrizantema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

Our first stay at the Sandos Playacar was perfect. The beach is the most perfect I have ever seen from Cancun down to the Rivera Maya. THe Hacienda was gorgeous. Grounds were lovely and well manicured.

Restaurants were great, our favorite was the Gourmet. The Festival buffet was awesome! Food was delicious. Chefs were all around to make sure all was perfect. Charlie the chef was very gracious and his cooking is superb!

Special thanks to our adopted Sandos family, Martina, chief concierge,mommie and daddy love you. David, food and beverage manager, thank you for all the special attention.
All the waiters and waitresses were wonderful, special thanks to the Capitan at Gourmet and Luis at Gourmet, you are the best!

Thank you Director Ivan for running such a wonderful resort, we had a perfect vacation!

Each of you made our trip so special we hope to be back soon to visit the most beautiful resort we have seen.

Darlene and Larry

  • Stayed: January 2013, traveled as a couple
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Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

I sent a family here for there Christmas Vacation and they LOVED IT! Spacious rooms, great food, lots of activities for both the kids and the adults, overall.... they cant wait to return next year. I recommend the Sandos properties to a lot of my clients especially when they are going with the Children!!!

  • Stayed: December 2012, traveled with family
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Thank Lindsey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

my husband and i just returned from 10 days at sandos playacar,while there he met some wonderful employees who went above and beyond their duties to make us feel comfortable. Two of the gentlemen worked in the royal elite bars one in the meeting room Rodrigo Santiand the other at the reception and reservtions area ,Gustavo Alvarez. But the one who made the greatest impression wasDavid Eduardo Alvarez Hernandez he not only was very effecient but always had a smile and was very courteous no matter how busy he was at the pool bar. we have alwaya love Sandos but people like them and many others make your vacation most enjoyable. Our housekeeper kept our beachfront room spotless and looking out at the ocean was wonderful 5 stars.
william & janice turner ROYAL ELITE MEMBERS

  • Stayed: February 2013, traveled with friends
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Thank b8t8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013

We went there in 2009 for our wedding blessing and our honeymoon! What a wonderful experience. We had booked a Junior Suite which was fantastic. We had 3 guests staying with us who had book standard rooms and as the hotel was not full (due to the bird flu scare) they were all upgraded to Junior Suites. The wedding co-ordinator could not have been better and she did everything for us and the photographer was brilliant. The hotel itself including the rooms was spotless at all times and the staff could not have been better. The all inclusive was 24hr including room service and champagne. On our wedding night they had decorated our room with petals and gifts and on several other occasion they left chocolate dipped strawberries and other little surprises for us. The food was amazing and plenty of choice. A must is a visit to Xcaret Park where we swam with dolphins and saw so many amazing animals. I cannot fault this hotel and would recomend it to anyone.

Room Tip: The junior suites and next to the large quieter pool and buffet
  • Stayed: October 2012, traveled with friends
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Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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