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Reviewed March 13, 2019

Beautiful, beautiful, great service, Jonathan and Patsy at the pool, Sergio and Angel for Dining,and so many more, names are hard to remember. Best place to relax and unwind, private and lovely decorated rooms, large, balcony and bathrooms. Besides the perfect setting. the food is delicious and the staff take pride in their roles and are cheerful, pleasant and friendly. It was great being there,not being sure what to expect and be treated so special.And we always felt safe, very secure, exclusive. We have stayed at Ritz Carlton before, known for its luxury status and service. The Royal Hideaway and staff surpassed our expectations and easily can be paralleled with the Ritz! Definitely a place we will return to!

Room tip: second floor rooms are very private and great views
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank UNYSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded March 13, 2019

Dear UNYSU,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2019

We will be back !! Loved the beach , sand was amazing, mayan ruins where amazing and the shopping was fun down towne. The tour guides where very logedable about the history and the hotel help us make all arrangements for the tours at a fair price.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Fearless52780642941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded March 13, 2019

Dear Fearlesss,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2019 via mobile

We had an amazing time at Royal Hideway .The staff is top notch the nicest people I have ever met . Alejandro the yoga instructor is very knowledgeable and passionate about his job. The food is fantastic . You will not be dissappointed.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Elton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded March 13, 2019

Dear Mr. Elton,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2019

We really enjoyed our stay at the Royal Hideaway. Juan, and the chef at the Deck restaurant were fantastic for breakfast and lunch, and really made us feel special. The rooms are adequate (especially since most of your time will be spent outside in this beautiful location. The beach is incredible, the pools are great, and overall it is a wonderful property. Just be prepared for a LONG dinner. We didn't have one that took less than 2 1/2 hours in a week.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank performancechiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded March 13, 2019

Dear Perfomancechiro,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2019 via mobile

What a great adult only get away if you’re looking for quiet relaxing time in the Caribbean. This adult only resort is right on the beach in playacar, our favorite spot in Playa del Carmen. We stayed in a honeymoon suite which was absolutely perfect for us. It is two story accommodations. The bedroom and bath is upstairs. On the first level was the living room and another full bath. It has 3 terraces. On the first floor is a beautiful view overlooking the courtyard with a hammock. So peaceful for reading in the afternoons. There is another terrace off the landing with two large lounge chairs and a deck. Wonderful place for morning coffee. This terrace also has a hot tub. Off the bedroom was another smaller porch. The dinner options were very good. However we were told the restaurants were booked and had to make our reservations for late seating but we decided to try our luck by walking into restaurants early. All of the restaurants were fairly empty and they were able to seat us much earlier. Poolside was nice for lunch. Our poolside writers were extra attentive and accommodating. Ricardo was excellent. Ask for him if you go. The breakfast buffet was not very good. The food was cold. We decided to eat in the a la carte restaurant upstairs and it was much better. Pool seating was tricky. Unfortunately people started saving seats by 6 am but some never showed up so they sat unused all day. Very unfair. I would probably just move their stuff but we were fortunate to snag a seat. All of the staff were so gracious and pleasant. I went to the spa for a royal treatment. It was nice. Not the best but nice. There wasn’t much activity or music at the pool which is ok if that’s what you are looking for but may be too quiet for some. A lot of beach area and seating. Good location that is close enough to downtown by taxi. About 10 minute taxi ride. I would not recommend walking. Spend the $10 and take a taxi. Really nice not having any kids around. We met many wonderful people from all over. Beautifully maintained grounds and very clean. I would recommend this resort.

Date of stay: March 2019
Trip type: Traveled as a couple
2  Thank 741ginan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded March 13, 2019

Dear Ginan,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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