We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Best of the Best”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Royal Hideaway Playacar
Ranked #31 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed June 25, 2014

The entire experience was such a pleasure. The entire staff can not do enough for you, you're treated like royalty. Fantastic food and drink.....still can't get over how we were treated.
The entire vacation was so relaxing, it helps you get away from it all.

Only negative I have to say is, if your wife has a lot or makeup amenities.....not much room. The shower....not much room. Everything else makes up for it. We will be back in 2015, to celebrate our 41st anniversary.

Room Tip: If you are not the lead dog, the view never changes.....so if you want to see all of the beach, ocea...
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank terry b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear Terry b,

Thank you for this great review of your stay with us, we look forward to your next visit in the near future.

We really appreciate your feedback.

Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,493)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,849 - 1,855 of 4,493 reviews

Reviewed June 23, 2014

I had a great 5 nights in the Royal hideaway.
Highs:
Bedrooms v nice (we stayed on the top floor so had a walk in wardrobe)
Food - especially chef Eden at Spices. Tip - spices opens for lunch too, I think a lot of people don't know this. We also loved les ventanas and went 3 times here. We tried the thai place (diamond winning restaurant) and while we were waiting we were asked if we wanted to share a table at the tepanaki table. I felt I had to say yes as we were asked in front of the other couple so I felt I couldn't say no. In the end there wasn't even a tepanaki show so we were just sitting at an odd shaped table with a couple who I think didn't really want to be with us either.
Felt spices manager and chef were the nicest staff - friendly, genuinely interested in food preferences and catering for food intolerances.
The beach in front go the hotel stretches for miles and is so beautiful to walk along
Nice house wine selections


To be aware of
Not as activity focused as other resorts( eg. Secrets maroma, excellence)
Sun loungers are always gone so so early
Got my nails varnished there but quality was not as good as usual
The mini bar only gives you a few small bottles of water. The concierge asked if we were enjoying our stay and I commented we we're having a wonderful time but I could do with more water. He said no problem.. However extra water never appeared. It wasn't a big deal but was annoying to have been told he would leave extra water.
The Italian restaurant wasn't our favourite - preferred spices or las ventanas

Room Tip: We took advice and asked for a block in the middle
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank CAM30041984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear CAM30041984,

Thank you for the great feedback of your recent holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

We are really grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will congratulate them all on your behalf for their contribution to your wellbeing whilst in the hotel.

Warmest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014 via mobile

This is my third visit to Royal Hideaway and I have not been disappointed. I usually travel with my husband as a couple but this time I left my husband at home and brought a girlfriend for a relaxing extended weekend. We both have small children so the absence of kids at this resort is a huge plus.
From our arrival, the service has been excellent and the food and drinks have been superb. There is not a single thing I can find wrong here.

Since I was last here the resort beach has been expanded after suffering severe erosion from a hurricane a few years ago and it is a definite improvement.

The rooms are very nice and are what I would consider pristine. One of the amenities I really love is the dedicated concierge who is wonderful at anticipating your every need from dinner reservations to stocking the room mini fridge with your favorite beverages.

These are just a few reasons why I've kept coming back over the last 10 years and why I hope to be back many times in the future.

I recommend this resort to anyone who values service excellence and is looking for an all adult, relaxing getaway.

Stayed: June 2014, traveled with friends
7  Thank Mizcrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear Mizcrow,

Thank you for the great feedback of your holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

We are happy for choosing us to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally.

We hope you allow us to make your next stay an unforgettable one.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

My wife and I stayed at RHP this past May for our 10th Wedding Anniversary. We live in New York with 3 young kids and we're looking for a nice break from the grind - and that's exactly what we got. A few things:

1. If you're looking for a party scene this is not it. The place goes quiet by 11:00 or so, which was exactly what we were looking for so it was great for us. It was dinner, a quick drink or two then back to the villa. The place is geared toward couples, not groups. We stayed in Villa 24 and had Daniela as our concierge - she was awesome. Complaints about the noise from the resort next door worried me, but we didn't hear anything at night and weren't affected by it at all.

2. The Villas are nice, but could use touch ups here or there as other reviewers have noted. The rooms were very nice. The bed was ridiculously comfortable and the AC was good. Bathrooms are nice and big with a separate toilet room. If you like big spacious balconies the RHP lacks a bit here. The balconies are a bit small and really not much to them. We barely used them so it didn't affect us.

3. The food and booze are top notch. The food would be considered good in NY let alone an all inclusive. Stick to Las Ventannas and Palazzo for dinner. Spices and The Deck for breakfast - views and food are insane. Any booze you want is available - just specify what you want - most of it is included unless your going for some Blue Label. Lol.

4. The beach is what puts this place over the top. Walking a bit in either direction makes you appreciate how awesome the beach at RHP really is. If you're a beach person you really won't beat the beach at RHP. It's a postcard. The drinks keep coming and you just lay there and take it all in. The chair game gets played at the pool like any other resort, but my wife and I lived on the beach so it didn't really affect us.

5. Many reviewers have complained about the dinner reservations. We set up our first two before we left and the rest once we got there. You do need reservations so make them. And the dress code is what it is, so plan accordingly. Don't really understand how so many people complain about this if you know about it going in. And if you didn't know about it you should have. The vibe is very nice at night and gives the place a romantic feel.

Overall, this place was great. I want to give it 4.5 stars but don't know how. Lol. If you're looking for a nice break from the daily grind this is your place. It's low key and great for couples. The food is very good and the booze is all you could ask for. Get a Tequila Sunset or A Day at the Beach while you're on the beach. And the beach itself is the best in the area. The Villa setup makes for a nice quaint scene - a welcome break from the monster resorts in the area. Would definitely go back. Thanks again Daniela,

Room Tip: A room that faces the center of the resort is probably best although we didn't hear anything at...
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank jcarroll7475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear Jcarroll7475,

Thank you for the great feedback of your holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

We are happy for choosing us to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally.

We hope you allow us to make your next stay an unforgettable one.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

We hadn't visited RH since 2008, when we decided on a last-minute getaway for my wife's 50th birthday. We checked out the tripadvisor reviews before booking, and had some apprehension when reading the negative reviews from folks who stayed during weddings and/or corporate events.

Our week at RH could not have been any better - it was wonderful to notice that some elements had actually improved since our last stay - most noticeably, the food selections. We arrived with fresh fish being grilled poolside, and were also pleasantly surprised to see all the healthy food choices available (quinoa salad, spinach/salmon salad, multiple ceviche choices, whole grain bread). We were also blown away by the results of the beach reconstruction which was going on during our last stay...now there are literally miles of beautiful sand to walk on which were not there before...incredible.

It was a magical week away from the noise and concrete here - and the RH staff could not have been more attentive to our requests. Special thanks go out to Leonardo at Spices restaurant and our concierge, Juan Luis.

Definitely take advantage of the spa services. We had not used the spa previously, and we are literally kicking ourselves for not having done so sooner. We booked two spa treatments during our stay, and they were without a doubt, the best massages we've ever had.

We cannot wait to return for our 7th visit to Royal Hideaway.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank JZSSAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear JZSNYC,

Thank you for this great review of your stay with us, we look forward to your next visit in the near future.

We really appreciate your feedback.

Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

If you are looking for a pristine property, attentive staff, beautiful beach and delicious food, this place is perfect. I was really impressed with the condition of the rooms which were immaculate and the bathrooms are very large and well appointed. I thoroughly enjoyed the food at the restaurants which was much better than other all-inclusive resorts I've stayed at. One of the highlights is that they waiters wait on you at the beach and pool. Every fifteen minutes or so, someone was coming around offering to bring you a drink or food. The food service was outstanding.
The downside is that while it is great for rest and relaxation it was a little too sleepy. There is not much in the way of activities or entertainment and everything get's very quiet around 10 pm. I was disappointed they didn't have fun music at the pool or beach (more like quiet elevator music) and there was definitely no dancing in the evenings. One other thing that detracted from our otherwise great experience was that none of the hot tubs were hot the entire week we were there even though we asked every single day to have them turned up. We must have spoken to five different staff asking to them to do something and no one did.

Room Tip: If you are a light sleeper the rooms are noisy and you can hear when your neighbors open and close t...
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TrendsettingTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear Kelly K,

Thank you for taking the time to share such great feedback regarding your holiday with us.

It is with regret however that some aspects of our hotel did not meet your expectations; we are working so hard with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

The service here is outstanding, except for the beach service. Expect to get up off your lounge and go to the open bar. They serve high end liquor. Everyone is so friendly. Each villa has it's own concierge. The villa consists of about 10 units designed in a circular fashion. Try to get one close to the beach, upstairs. The concierge is there to serve your every need. Awesome! They need to upgrade their pillows, they are small and flat. So if you need a comfortable pillow bring your own. It is an all inclusive resort with 6 restaurants. Make reservations early. Dress is business casual, ladies dresses, men slacks, dress shirts and dress shoes. They get in your face if you are under dressed. Food is very good, especially the silver sterling tenderloin. If you want to dive take the ferry to Cozumel or spend a couple of nights there. Diving and snorkeling in Playa del Carmen is mediocre. I would definitely stay at the Royal Hideaway again and recommend it.

Room Tip: Try to get second story and close to the brach.
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Diverrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear Diverrod,

Thank you for taking the time to share your feedback of your recent stay.

We are happy for choosing us to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally.

We hope you allow us to make your next stay an unforgettable one.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
2.3 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 213 in Playa del Carmen
2,882 reviews
6.7 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#10 of 213 in Playa del Carmen
4,282 reviews
2 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#11 of 213 in Playa del Carmen
16,657 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#21 of 213 in Playa del Carmen
9,303 reviews
14.3 mi away
Valentin Imperial Riviera Maya
Valentin Imperial Riviera Maya
#1 of 1 in Playa del Secreto
12,266 reviews
11.8 mi away
Secrets Maroma Beach Riviera Cancun
Show Prices
Show Prices
Show Prices

Been to Royal Hideaway Playacar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
Price Range: $368 - $739 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Barcelo, Expedia, Booking.com, Orbitz, Priceline, Hotels.com, Hotwire, Travelocity, HotelsforEveryone, Cancelon, getaroom.com and TripOnline SA so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing