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“Beautiful place, great service”

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Royal Hideaway Playacar
Ranked #36 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed March 21, 2014

I booked this hotel based on the reviews of food and service and we were not disappointed. From the moment we arrived to the property, they took great care in checking us in and describing all the restaurants and the amenities. Our room was clean and spacious. The pool, beaches and restaurants were beautiful and immaculate. Every single staff member couldn't have been nicer or more accommodating. They knew our names by the second day and knew what we liked to drink. We didn't lift a finger and didn't want for anything. The food was great; my boyfriend and I are tough critics as we live in the NY area and have eaten at some wonderful restaurants and have been lucky to travel to some fantastic hotels. I would recommend this hotel enthusiastically and we will definitely return!

  • Stayed: November 2013, traveled as a couple
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7  Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,844 - 1,850 of 4,335 reviews

Reviewed March 21, 2014

Royal Hideaway far exceeded my expectations. The beach was not crowded like the other resorts. We had a canvas cover over our loungers which we opted to use on a couple of occasions. A waiter checked on us periodically for drinks/food. My dream. Relaxing on the beach with someone bringing me drinks.
Relaxing, great food, well kept grounds, nice rooms. What astounded us, the service. We were treated like royalty but it was not a 'stuffy' environment. The staff was jovial, great sense of humor and fun. A shout out to "Elvis" who was the guy who got the party started. Waiters we were fond of, Jesus and Juan, but honestly so many to mention and they were all so fantastic. The staff, simply put, the nicest and most welcoming group.

A plus, adults only.

Room Tip: We were in building 25 overlooking our private pool. Rooms on the main walkway were very nice as we...
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  • Stayed: March 2014, traveled as a couple
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4  Thank Lauren D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2014

We booked with Transat Holidays which meant Option Plus Service, VIP Lounge in Calgary and Cancun airports and private transportation to resort and back. Everything but priority luggage returning to Calgary went off without a hitch. Once outside Cancun airport we were in our van and on our way within 10 minutes max. Pickup to return to the airport was right on time.
Upon arrival at the resort we were taken directly to Reception where we were shown on a map where our room was located. Fear of all fears, exactly where we didn't want to be, next to and looking towards the Riu Playacar. The receptionist said it wouldn't be noisy there, WRONG!, but if we didn't like the room come back next day. After unpacking we just didn't like the idea of having to repack everything so didn't bother. Big mistake. Workers and their waggons walking by from 6 am to midnight clack, clack, clack and Riu Playacar music from around 9 pm to 11:30 every night. With doors closed you could not block it out. It will be interesting as to what the RHP will do when the Riu Playacar starts its major renovations next year which is a total knockdown and rebuild to Adults Only Palace and expected to take about one year.
We'd booked by email our first 3 nights restaurants reservations and met with temp concierge (ours was day off) and booked another 7 or 8 nights. She made a huge error booking us into the Club Royale when it wasn't even open but thankfully our concierge Juan Luis noticed it and got everything fixed up and our final bookings without a hitch. He also did a marvellous job of decorating our room on our 48th Anniversary. And he was the main reason we didn't go back to reception to get another room. Shoulda, woulda, coulda but didn't.
Our room was great inside and kept clean as a whistle our entire stay, turn down service every night. No mold, no odours, no peeling wallpaper but the railings on the balcony, 3rd floor, were horrible. Rust everywhere and I did check to make sure they were secure and they were but looked downright ugly and the RHP should be embarrassed to have railings in that condition. Sandblast, touchup welding and new paint job shouldn't take more than 2 days per room. Shower water temps as has been mentioned in several reviews was up and down. You'd be standing very comfortably and then a blast of very hot water followed by a blast of cold. Should be consistent.
The resort must have been full when we arrived because for the first 3 days we were hard pressed to find lounges even on the beach. After that there were lots available, including those with the tents. It took until day 13 before we were able to find lounges at the main pool. On day 14 we were told by one of the beach/pool/entertainment staff that if you see a rolled towel on a lounge it's open (rarely if ever saw that but we wouldn't get there until around 10 am), if flat it's taken. BUT we saw that many or most of the guests were just downright lazy and when they vacated their lounges they left their towels on them making it look like they were still occupied. We saw one group of 3 people using 3 lounges at the main pool, 3 at the infinity pool and 3 at the beach and they'd just move back and forth according to their whims. Aridiana at the pools said if she'd seen it she'd have told them only one lounge per person at a time. Beach is huge and beautiful, sea water warmer than the pools except for the small one between buildings 29 (where we were) and 30 which is heated along with a large jacuzzi to 40 degrees Celsius and with only about 6 or 8 lounges very private. We used it several times.
Restaurants: For breakfast Spices is a buffet and very good, eating there about 9 or 10 times. The Deck is an a la carte restaurant and makes great eggs benedict which we had maybe 4 mornings. Orange juiced, still or flat water or sparkling and coffee are poured almost as you're sitting down. Excellent service.
The Deck is open, a la carte, for lunch and has an excellent light menu. We recommended to them to get rid of The Grill (which the Deck becomes for dinner) and leave the Deck open with the lunch menu until around 10 or 10:30 pm, no reservations and casual (shorts) dress. The Grill is merely a duplicate of what's served in the other restaurants for dinner and it would be nice to be able to have something light when you feel like it and without dressing up.
Spices (evening) Mexican food – ate there once, food was good but didn't agree with me and we had to go for a 3/4 hour walk to get rid of the indigestion. Never went back. Somedays towards the end of our trip Spices was open at lunch with the evening menu.
Azia – Japanese restaurant. Ate there once. We were taken to a table outside without discussion to where there were a few other tables AND smokers. Food was ok but nothing to write home about. Would have preferred to be inside.
Palazzo and Ventanas – We ate at each 4 times. Only one word to describe the food, service, presentations, waiters, etc and that's excelente! We did try many of the items at both restaurants and Ossobuco, beef tenderloin, lamb chops, sea bass were all fantastic and cooked to perfection. We had our Anniversary dinner at Ventanas where we were greeted with a bottle of bubbly at our table and we ordered a bottle of wine from the menu. It took us 3 1/2 hours to finish dinner that night. Rest of the time in all the restaurants we drank the house wines which were from Italy, Argentina can Chile and all very, very good.
Club Royale – major disappointment. Great location but shows and buffet Mexican meal so so. We went on a Friday night for Mexican Fiesta which included a short Mayan dance, short Mariachi performance and short Mexican dancers performance. The following Monday was supposed to be a la carte and some other show but they did another Mexican buffet and an even shortened version, 40 minutes, of what we saw Friday. Epic failure on the part of the Program Director.
The Grill: first night wife had tenderloin medium rare and I had Kurobuta pork chop medium. Both cooked to perfection, service excellent. We went again a few nights later and we both ordered tenderloins because of how it was 1st time and at Ventanas. Came out cooked VERY WELL DONE. Sent them back, waiter apologizing and told Manger. 1/2 hour later tenderloins came back cooked WELL DONE this time. Wife refused to eat it, I ate a bit because I was starved. Again waiter apologized blaming a new chef and he told Manger again. I wanted to speak to Manager but think he knew I was looking for him as he disappeared.
Entertainment: Allegria was hit and miss, great sax player early when we were having dinner at Ventanas our last night and we were seated outside. We could hear him clearly so had several dances, just one other table outside, between courses.
The piano player's contract expired shortly after we arrived so about a week and a half without piano in Ventanas lounge and restaurant. Again program Director did not do a good job, surely there were piano players available in Playa del Carmen that could fill in temporarily.
Overall some very good stuff and some not so good and not up to the 5* level Leading Hotels award it holds. But we won't be back.

Room Tip: Stay away from the Riu Playacar side of the resort or you'll be sorry.
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  • Stayed: March 2014, traveled as a couple
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10  Thank bobfrombc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

I had spent a year planning our dream wedding at the Royal Hideaway and it was everything that I had planned and so much more. Karina, the wedding planner, was amazing. She executed everything with exceptional attention to detail and found us fabulous outside vendors for the decorations, hair/makeup, photography, and the justice of the peace. She also helped plan our Family Welcome/Rehearsal Dinner at the hotel which turned out perfectly. Karina could be doing $200k weddings in NYC, but she's here making destination weddings perfect and affordable. Our wedding reception was classic and simple with an all white theme full of candles and delicate flowers. The food was unbelievable with enough choices to find a favorite dish for the pickiest eaters and the chef came out to walk our gluten intolerant guests through each dish. The cake was delicious and exactly what we wanted.

Outside of the wedding itself, the hotel is wonderful. Unlike most all inclusive resorts, the food is fantastic. Some of the best food I have ever had was at their signature restaurant, and I'm a big foodie.

The service is good and our concierge Angelica always managed to get us anything we needed including last minute dinner reservations.

And the location is perfect. A gorgeous beach and a world class resort.

Room Tip: Request one of the villas that's towards the middle of the property as it can be more quiet. Th...
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  • Stayed: March 2014, traveled as a couple
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Thank ClaraBlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

Loved staying here, beautiful grounds, great food, friendly staff.
Very quiet so if you want wild and crazy look elsewhere. Never had a shortage of beach or pool seating. Beach is extensive and has palm trees and covered chaise loungers too.

Room Tip: Stayed in villa 26 which is in the center of the complex, close to everything.
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  • Stayed: January 2014, traveled as a couple
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2  Thank Bethiejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2014

My wife and I returned from 8 days at this resort, excellent in every aspect, food , service, bars, food excellent staff that go out of their way to help you....concierge service a bonus, our concierge Suzanna was fantastic, definitely returning soon

Room Tip: building 24 top floor pool /ocean view
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  • Stayed: March 2014, traveled as a couple
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5  Thank kingstontraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2014

Forty nine visits to our second home, Royal Hideaway…We mean that sincerely. While our 50th visit is soon approaching, we will tell you about our 48th visit in January, and our 49th in February.
We had a wonderful time at Royal Hideaway, in January, despite the fact, that the weather was less than stellar. Actually, we had eight days of rain, (half of our stay) and even spent an afternoon in Wall mart. If you know us, you are keenly aware of the fact that this is extremely out of character for us. The weather is crazy all over the world, and despite the awful rain, we had a great time, and were elated to have missed more of the dreadful weather in New York.
The silver lining to this unusually rainy visit was the fact that the weather during our February visit was absolutely, positively gorgeous, and it was warm, sunny and beautiful for the entire two weeks we were at RH.Although, we are very frequent guests to RH, and truly do use it as a second home, each visit is unique, with special features.
During our 48th visit, we actually arrived on December, 31, 2013, New Year’s Eve. Hector was our concierge in January, and he is genuinely a truly kind and talented person, who goes out of his way to insure that each guest, enjoys a vacation that exceeds his/her expectations. He was extremely helpful to us and frequently found us at the pool to bring us our dinner reservations, or another key, as I seem to frequently misplace them.
Your concierge is your “go to” person who will do whatever he/she can to insure that you have a wonderful vacation experience that exceeds your expectations. Be sure to tell him/ her of anything special that you are celebrating and of any special requests that you may have. He/she is the person you can speak with to plan any excursions, to confirm, change flights, and of course to make your dinner reservations. I suggest that if you have not made any dinner reservations prior to your arrival that you try and make your dinner reservations when you arrive. That will provide your concierge with every opportunity to meet your requests to his/ her fullest extent possible. You may let him/her know that you want a particular time and give him/ her the opportunity to find the restaurant for that night, or if you are very definitive about a restaurant that you want for a particular evening, you may give your concierge a window that works for you.
The hotel offered special diners in all of the restaurants on New Year’s Eve, and had a marvelous twelve midnight celebration, with a spectacular band, playing in the lower lobby of the main building. We chose to dine at Club Royale, with surf and turf and enjoyed a special New Year’s Eve show in the theater, followed by dancing, and a New Year’s Eve countdown. We found ourselves partaking in celebratory events until past 2 a.m., which was actually 3a.m., New York time. We were really tired as we had awoken at 2:15a.m., to catch our flight, the night prior to arrival, so we went to bed. We woke up to a beautiful morning (the weather was still perfect) and enjoyed a lovely breakfast, (keeping it very light) as we knew that a magnificent New Year’s Day brunch was being prepared ,and was quite like that of an extensive smorgasbord, that one might be lucky enough to partake in at a wedding cocktail hour. To add to our dining pleasure for New Year’s Day, a saxophonist treated us as we dined.
During our January visit, we enjoyed many lunches at Spices as the weather was far less than perfect. We have found that a leisurely lunch with a bottle of vino is a great way to enjoy the afternoon and a spectacular view of the beach, particularly if the weather is not exactly as you had hoped it would be, on that day. I must say that all the rain that we encountered on this January visit, was very far from the usual weather that we have historically encounter in Playa , even in January, over the past 15 years. All I can say about the weather is that it has been really unpredictable all over this year.

I had the pleasure of enjoying a deep tissue massage at the spa and found the service and the spa to be excellent. The therapists are extremely professional and the spa is modern and pristinely kept.
While the gym is not large, it does house all new kinetic equipment that is probably no more than two years old at the most. I prefer to work out with my bands and walk on the beach, for cardio; however, my husband feels that he can get a full workout, including cardio, via the tread mills and ellipticals as well as via the use of the kinetic equipment.
We enjoyed dining at all of the restaurants, during both our 48th and 49 th visits, with our very favorites, being Palazzo, Azia and Ventanas.
Azia is the Asian restaurant and features sushi, teriyaki, teppanaki dishes Etc .It offers Japanese as well as Thai type cuisine. You can dine at a typical table, in the Tatami room (private room with traditional Japanese seating; however, these seats have backs), or at the teppanaki table (hibachi table with the chef cooking at the table). You can order whatever you like regardless of where you are seated. It’s nice to know that your seating does not dictate your dining. Just as a word from an experienced Azia diner…the sushi has cream cheese, which seems to be the style in México; therefore, if you are not a fan of sushi rolls prepared in this manner, just let your waiter know, that you do not want “queso”, and your sushi roll will be as you like it. Sake offerings include both hot and cold options.
Palazzo is the Italian restaurant that sits at the very top of all of the restaurants in the main building. If you dine on the terrace, you will have a spectacular view of Cozumel as well as of Royal Hideaway. Palazzo offers a very extensive menu and we think that everything is delicious. One of my husband’s favorite is the Allegria del Mar soup. The stuffed mushrooms are small but very yummy. I loved the salmon Dijon and the veal confit ravioli, as well as the lasagna. The ambiance of the restaurant is very romantic and there is often, either a cellist or flutist playing while you are dining.
Ventanas is the signature restaurant of Royal Hideaway and houses the piano bar. As we have said, we enjoy having a drink there, regardless of where we are dining each evening. Ventanas has a modern city chic vibe and the cuisine is principally, steak, lamb /pork chops, salmon, bass, shrimp, chicken, scallops, mussels, Etc. It features continental cuisine. There is also a tasting menu that offers small tastes of several dishes. You, of course, can always create your own tasting menu.
The Grill is an al fresco dining option that is transformed from the space occupied by the Deck during the day. The transformation into a Mediterranean restaurant adorned with white tablecloths and blue stemware is incredibly magical. It offers, steaks, chicken, seafood, fish chops Etc. with a wide variety of side dishes and starters. The tuna starter is superb, as is the French onion soup. The Grill offers a fabulous tropical atmosphere directly open to the beach, while dining on delicious cuisine.
Spices is the restaurant that is at the pinnacle of the large staircase and is facing the beach. You may have enjoyed breakfast here, earlier in the day.Here you can enjoy local Mexican/Caribbean cuisine and perhaps try a few new flavors of tequila. There is often a harpist serenading while you enjoy dinner. Remember, you are in Mexico, and you might as well enjoy a little local flavor.
Still another dining option (although not part of the all inclusive offering, but worth every cent) is The Chef’s Table. This is truly a gastronomic culinary experience that is far more than dining. The Executive chef, or Souse Chef, will remain with you through the entire experience, as you enjoy the evening in a beautiful glass enclosed white room, open to the kitchen, where you will see the intricacies of each specially prepared dish. The Chef, will explain the history behind each dish, as he tries to use local ingredients and suggest ways in which you may wish to approach each dish of each course, to truly taste each of the flavors germane to the dish. It is a very special experience.


We truly enjoy arriving at Ventanas prior to our usual 8:30 dinner time ( regardless of our dining venue for each particular evening)and enjoying martinis while listening to the very talented Ernesto, play the black baby grand piano. Ernesto is a truly talented pianist, and he does honor requests. Jose and each of the bartenders with whom he tends bar, are super friendly and are happy to take special beverage requests. My new favorite is the sandia (en Espanol) or watermelon martini, while my husband is an apple martini aficionado
It was Mark’s birthday during our 49th visit in February (when Susanna was our wonderful concierge. She is a fairly new addition to the RH family and is a true asset, as she too insured that all of our needs were met, before we knew we had the needs.)She too frequently found us at the pool to ask if we needed anything and brought is a copy of our dinner reservations. The staff prepared a lovely surprise birthday party for Mark, complete with cocktails, hors’ devours and a birthday cake. The violinist who was playing at high tea even joined us to offer her rendition of “Happy Birthday” as the cake was presented. It was indeed very special and touching. In his usual charming style, with many members of our RH family in attendance, Mark explained how Royal Hideaway has truly come to be our home, with our first visit being in the spring of 1999, and how we have come to consider each staff member at RH as our extended family. If we actually could do the math, (impossible) I am sure that we would discover that if one were to add all the days, weeks, and months, of each of our visits to RH, that we have truly spent several wonderful years of our lives at RH.Our room was beautifully decorated with gorgeous balloons to add to Mark’s birthday celebration. We enjoyed a beautiful birthday dinner at Palazzo with still another birthday cake and another rendition of happy birthday.
We also had the pleasure of enjoying Valentine’s Day at Royal Hideaway, as we have for many years. We were treated to a very romantic Valentine’s dinner, as we dined on a rose petal covered table, and returned to our room to find our bed covered in a rose petal heart with two swans.
We noticed that several couples enjoyed romantic dinners on the beach on Valentine’s Day. We have enjoyed this wonderful dinner in the past, and it is really special. The sand is swept, so it is just the dining couple’s footsteps that are imprinted in the sand as they walk on a lighted path and dine on a table surrounded with Tiki torches under the moonlight, as they are served by their privately appointed waiter. It is a really special way to celebrate an anniversary or perhaps an engagement.
We always meet wonderful people from all over the globe, and this time we saw many people, whom we have come to consider friends, from England, Texas, New York, South Africa, Mexico, Europe and Canada. We genuinely enjoy the fact that RH appeals to a very diverse group of people from all over the world. We are very sure that our paths will cross again at RH, as many of these folks, have also been to RH several times, and plan on returning again. We actually know when these folks are returning to RH and already have plans to have dinner together then.
You have probably read many other reviews about RH, some of which may have indicated that the property appears tired. We have been going to RH since the spring of 1999, subsequent to six months after its’ opening, and can tell you that there has been and that there is currently, consistent attention to every detail of maintenance. Gardeners can be seen planting, weeding, raking, and cutting down coconuts. Etc. Maintenance workers are consistently polishing, sweeping, painting, cleaning, and repairing anything that might appear “tired”. They even rake the beach. The housekeeping staff does a fabulous job of cleaning your room every day as well as in providing a spruce up to your room (towels, soap, straitening up the mess you may have left when you went to diner.)You may want to know that the night turndown service staff is different than the housekeeper who cleans your room during the day.
The level of service that the staff provides at RH is phenomenal. Servers in the restaurants, and around the pool/beach will frequently ask, “Is there anything else I can do for you?” prior to taking their leave from you. They will inquire if you have any food allergies or specific dietary restrictions, and will make every effort to meet your specific needs or restrictions. Much of the produce/fruit at RH is organic, and the Executive Chef and his culinary team are very well versed in healthy foods. There are vegetarian and gluten free choices on the menus as well as all the traditional offerings that one might encounter in other upscale Asian, Italian, International, steak/seafood, and Caribbean/ Mexican restaurants. Yes. Diners take some time at RH; however, please remember that you are enjoying diners with several courses and that you are dinning, rather than just having diner. Enjoy the leisurely pace, as you have the opportunity to enjoy another glass of wine or a cocktail of choice while sharing the vacation experience with your partner. While, the majority of the staff at RH is at least bilingual, (many are also fluent in several languages), please do not hesitate to ask to speak with the head waiter, maître, or captain, if you experience any communication issues. Please remember that you are in Mexico, and try to respect the fact that for the majority of the staff, English is the second language. Each staff member wants you to enjoy your time /meal/ experience to the maximum extent possible, so please remember that if you have any concern, or there is any communication issue, that it is much better to ask for a supervisor to try and clear it up immediately. If for any reason, your order is not what you expected, please do not hesitate to tell your waiter. He/ She would not want you to eat a dish that was not to your satisfaction.
Both my husband and I are thrilled that there continues to be a dress code a Royal Hideaway and really enjoy the opportunity to dress for dinner while on vacation. It gives me the opportunity to buy and wear those great dresses that one often sees and says, “Where will I wear it?”

The cuisine throughout RH is superb and both artfully prepared as well as delicious. There are numerous options in all of the dining venues. We often have lunch at The Deck, just adjacent to the pools, where we start the meal, with super fresh guacamole, and a glass of sauvignon blanc. The Portobello mushroom with sweet potato fries is one of my many favorites, as well as the fresh shrimp ceviche. My husband is a fan of the shrimp soup as well as the fajitas. You might want to try the many salads, the tuna tartar, or the yummy pizza. There are often days when a grill is going at the pool, as the chefs are preparing freshly grilled fish, ribs chicken or burgers. There was even freshly prepared sushi during our February visit. I am particularly fond of the fresh paella and sangria that are prepared at the grill by the pool.
We enjoy lounging by the pool until fairly late in the day and, enjoy dining at about 8:30/9:00, as we very frequently enjoy a pre diner cocktail at the Las Ventanas piano bar prior to diner. We find that it provides us with a wonderful opportunity to unwind, share some of our events of the day with each other, as well as with the opportunity to meet and talk with other guests at RH, with whom we frequently have developed long lasting friendships.
Although, we generally prefer hanging out by the pool, until we are ready to get ready for dinner, many guests enjoy high tea which takes place from 4:00 p.m. until 6:00 p.m. in the exterior lobby right in front of the Ventanas bar area. Tuxedo dressed waiters serve tea, cappuccino, Irish, Mayan coffee champagne or you cocktail of choice, along with pastries, small sandwiches, Etc.
There are often two diner theater shows held weekly at RH, in Club Royale. One of which is the Mexican fiesta, which provides a very colorful and historical picture of Mexican/Mayan culture. As of this February, a fire dancer was added to the show and he was pretty entertaining. A huge buffet is offered for this show, providing guests with the opportunity to sample a multitude of options in Mexican cuisine. This is the only dinner buffet option at RH.The Mexican dinner buffet begins at about 7:30, with the show starting at about 8:15. There is usually karaoke or trivia at the Allegria Bar, after this show.
The other dinner theater opportunity featured an Elvis impersonator who was actually very talented, having mastered Elvis’ moves and mannerisms quite well. This option offers a multi course al carte dinner.
Allegria is the bar that is directly under the large main staircase/ ascending and descending from the lobby. This is where entertainment, other than the dinner shows transpires. There is often a fabulous Jamaican reggae group/band that appears on Tuesday evenings. In my opinion, they are not to be missed. They are full of talent, combined with a sincere level of energy and we, as well as many of the guests are up dancing to their rhythms. They frequently receive a standing ovation, with guests asking them to please play one more, as they are superb. There is an International Argentinean duo, consisting of a saxophonist and a guitarist, who play on Friday evenings, who also are quite talented and are absolutely worth your time at the Allegria bar. Several other Latin groups /pop singers also entertain at the Allegria bar. We truly enjoy an after dinner libation here, as we once again share our daily experiences with other guests who we meet during our stay, many of whom we have sincerely come to regard as friends. Fannie is one of the wonderful wait staff here, who does an incredible job, of remembering that we enjoy Cuarenta y Tres liqor (43 liquor), Bailey’s or perhaps a diet coke or Sprite, after dinner.
The pool staff works diligently to maximize your experience at RH. While, activities are offered (yoga, water aerobics, Spanish lessons, volleyball, Bingo, (perhaps you will be lucky enough to win a bottle of tequila) miniature golf, ping pong, martini lessons, dance lessons, cooking lessons, Etc.) you can certainly partake in as little or in as much as you wish. We personally enjoy the daily aqua gym or water aerobics. What could be better than enjoying the gorgeous water of the infinity pool, overlooking the beautiful beach, with a view of Cozumel and getting some exercise simultaneously? Javier, Carlos and David are each to be commended for their dynamic style and high energy level.
The wait staff walks around the pool as well as on the beach asking if you want a drink or anything to eat. They are more than happy to serve you right at your lounge chair, either at the pool or on the beach if you wish. On more than one occasion, a waiter has floated my drink to me on a float so I could enjoy it without getting out of the pool.
There are many other staff members as well as managerial members who go way above and beyond at RH, and these people absolutely deserve special recognition. They include: Karol, concierge, who although not our concierge , is absolutely a true asset to RH; Christian, of Spices and Angel of the Deck, who work their hearts out to insure that each and every guest has a wonderful dining experience; Roger, the night manager, who provided a cheerful wakeup call every morning; Arely, the Chief Concierge, who with love and precision ,attends to each and every detail, Jair, the rooms manager, who insures that everything around the hotel is functioning extremely smoothly and as it should; Eugenio and Luis, the Executive and Souse Chefs, who insure that each and every meal is thoughtfully, creatively, healthfully and tastefully prepared; Ricardo , William, Umberto and Miguel , Genaro , Mario, and Chef Adrian, who insure that all our meals are perfectly served and prepared;Alejandro and Adrian of food and beverages who insure all details are attended to in the restaurant areas ;Alejandra, the hostess in Ventanas, who has a smile each and every evening; Julio, the maitre’ d in Palazzo who always greets us with a smile and some great dinner suggestions; Marcos, Bogart, Manuel, and Alvaro who welcome each guest to RH, or in our case, home; Monica, who skillfully attends to many guests ‘needs, special requests and dinner reservations; Ericka, who is the right hand to the General Manager; and of course the General Manager, Lorenzo Chan, who continues to assure that Royal Hideaway is truly our special home, and of course a wonderful vacation property for so many people who are first time guests as well as those , who too have been to RH many times.

  • Stayed: February 2014, traveled as a couple
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9  Thank 1diva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Price Range: $289 - $658 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
Reservation Options:
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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