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“Even better the second time”

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Royal Hideaway Playacar
Ranked #36 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed March 8, 2014

After visiting the Royal Hideaway last year we decided to return this year. We arrived on Feb. 25th and stayed six nights. We found the grounds to be as beautiful and our room as clean and comfortable as last year. The food and drinks were all one could ask for.The beach was / is among the nicest in the world. The pool was nice but we spent most of our spare time in a cabana or under the palm trees. Our only issue was the late (10pm) dinner reservations which required interventions
by our concierge, thank you Alvaro. Thanks also for my wife's surprise birthday cake. The evenings at the outside cocktail bar were enjoyable and entertaining where Fanny kept the tequila flowing with a smile. We spent one evening on 5th ave in town and enjoyed the sites and sounds. All in all we've never been to a nicer and friendlier resort. Will we return a third time? Stay tuned.
Bill & Sharon Will
Tinley Park, Illinois

Room Tip: We stayed in room 2812. Close to the cocktail lounge and a beautiful view from our patio.
  • Stayed: February 2014, traveled as a couple
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2  Thank ghnd492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 8, 2014

We spent a glorious week at the Royal Hideaway in late January. It was our fourth visit, even though we seldom repeat destinations. It is an elegant and peaceful retreat.
Service is exceptional throughout..although we would like to recognize our concierge, Delia, who exceeded our expectations. She has a very perky and pleasant manner and followed through on every detail. We also experienced exceptional service in the restaurants. Pedro at Palazzo was our personal favorite. He is a seasoned, professional waiter with just the right blend of casual elegance.

Room Tip: We stayed at Las Amapolas which is well situated. We prefer the second floor and a room facing in.
  • Stayed: January 2014, traveled as a couple
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Thank hgould815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2014

We were at the Hideaway at the end of February for 4 days. We've been coming to the resort since 2005 - missed 2006 when the resort was closed after Hurricane Wilma and also a couple of years when we went cruising. This was our 6th visit and we were not disappointed.
The Hideaway is a lovely resort. The grounds are amazing and the Villas spread around the resort lend to privacy and intimacy. We've always requested Villa 25 which is more or less in the middle of the resort, but a little closer to the main reception area. This year we had Room 2516 and this has a great private view of one of the smaller pools. Our concierge was Fernando and he treated us royally. He and the Villa's staff did a great job decorating our room for my birthday
and made me feel very special. The room itself - we find it perfectly adequate - not as large as the newer resorts but a spacious bedroom and sitting area leading on to a terrace (or balcony on the upper floor), a very compact bathroom with all essentials, including a separate shower. The resort is starting to show its age but every effort is made to keep up maintenance work and this isn't easy in the hot and humid climate that is Mexico.
Regarding the restaurants - we always had breakfast in Spices and what a wonderful buffet is offered there! I also had an omelet every morning and the omelet station there is wonderful with many fillings to choose from. Lunch we normally had in Spices as well and it was a much more sophisticated menu than we remember having had in the past. Armando was excellent keeping the service brisk and pleasant. Dinners we had in all the restaurants excepting for Azia as our stay was too short for that. Probably the most memorable dinners were at The Grill and Palazzo - the food and service both excellent. Afternoon champagne high tea was another great experience.
Probably the most memorable part of our trip was the staff and the wonderful service - they really do try to please and will bend over backwards to fulfill your requests. We did email beforehand to request Villa 25 and our dining reservations. A week before our trip the dining reservations were confirmed with the early times that we had requested and Villa 25 was confirmed when we arrived.
So all in all, another great stay at the Royal Hideaway and we hope to return again in the near future.

Room Tip: Villa 25 which is mid-resort.
  • Stayed: February 2014, traveled as a couple
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2  Thank CreaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2014

This was our first trip to Mexico and we relied on our travel agent to help us with what we were hoping to find in Mexico. We wanted an all inclusive, adult property, with good food and great beaches and warm weather and Royal Hideway Playacar delivered this vacation to us!
It is an upscale smaller all inclusive hosting only 400 guests set in a beautiful setting with great beaches and pools and activities. The rooms were set in 5 or more buildings that only housed 20 guests or less with a personal concierge in each building to attend to our needs with reservations or activities we would want. Our concierge was Hector who knew it was my birthday and set up a birthday dinner and gift for me. He kept us informed every day of what was happening at the resort and what our activities were each day.
The food was phenomenal and the restaurants distinctive to types of food and as you made a reservation there was a personalized touch and never had to wait. Our favorite eating experience was the Ventantas a very trending theme and great food and the poolside buffet hosting different food everyday cooked right there! You could always eat at a restaurant if you wanted and Santiago was so friendly to us. We made friends with other guests on the beach and in the hot tubs after the beach which ranged in age from late 30-60 and were a lot like us. After dinner we would go to the Allegra Bar and listen to live bands and the Jamaican band had us all up and dancing! Our hostess Fanny was so attentive and moved chairs inside and dried them when it had rained on karoake night . The staff was always attentive to any needs we had and friendly to us. I do have to thank Gerardo and the staff that helped me locate my missing I-phone as they looked through bushes with flash lights all over and above to take care of a guest. Our last night dinner was at the Grill and Oscar was an exceptional waiter ,knowledgeable and attentive. Daily acitivites at no charge were always available which included Spanish lessons, how to make a martini, ping pong, horse shoes etc and spa experiences all available with staff engaging guests to have fun if they wanted.-no hassles if you said no.
So if you are looking for a place to have a great Mexican vacation this is the place with warm water and weather and a great beach with a lot of frills to go with it. And If you are looking for a good travel agent - use Kathy Moran with Classic Vacations is great!=Largay Travel Waterbury CT

Room Tip: All rooms are great but a 2nd floor or higher would give you an ocean view!
  • Stayed: February 2014, traveled as a couple
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Thank Margy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

My husband and I stayed here at the end of January, early February. We had never been to Mexico before, and we loved the trip. We zero'd in on the Cancun area as it is a surprisingly easy flight from NYC. We love Hawaii, but wanted to try something closer.
We used a travel agent since we were leaving the USA. The hotel was recommended to us by the travel agent, and we were not disappointed. Our room was a superior ocean view king, and it was indeed ocean view - - just steps to the beach and two of the many pools and restaurants. We got the gorgeous views of the turquoise sea, and spent most of our 5 days and nights right there in the fantastic spot we had. If we'd had a longer trip we may have ventured out to the town or to excursions. But we were completely happy just there on the property and beach.
This was an all-inclusive package, something we'd never tried before and it worked out pretty well. There are six restaurants on the property, and we found out NOT from our travel agent, but from reading Trip Advisor, that reservations were needed before your arrival. Even though we had a couple of weeks notice about this, in many cases we could not get into the restaurants we wanted at the time we wanted. That's probably the only complaint we had regarding the experience. And certainly we never were without food or drink so really can't consider it a serious drawback.
We happened to be there during the Super Bowl game, and the hotel put out a very delicious game day spread of a wide variety of football food. Those of us who were interested in the game enjoyed the big screen setup, and after waiting for the English language feed to kick in, which never happened, we had just as good a time watching in Spanish. Certainly it created a lasting memory.
The staff were very helpful and friendly, with only a few language issues in the 5 days we were there. The trip was a needed respite from the tough winter here in New England. Just wish it could have been for a couple of weeks longer. We were delayed a day returning home due to yet another snowstorm at home, so enjoyed an extra afternoon by the pool, just enjoyed the sun and tried not to think about the expense of one more night!

  • Stayed: January 2014, traveled as a couple
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2  Thank CTtraveler717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

We just returned from a 10 night stay. It was our first time at this resort. I can't say enough about the variety of restaurants, the food and wait staff. The 5 "activities directors" were exceptional. They couldn't do enough for you. And the concierge in our villa meet the same standard. The size (200 rooms) and layout of the resort are perfect. Small, but large enough to meet all your needs. There are 5 restaurants, all different, and the food is great. It is very quiet but the bars, piano player and shows offer a lot of variety. The only issue is the complex needs some cosmetic work, paint, small repairs, replacement of some the seating and cushions around the pool. At this point I will definitely return, I just hope they keep the place up. You get a very warm relaxed feeling being here. And the beaches are the best…along with the staff.

  • Stayed: February 2014, traveled as a couple
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Thank bob v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2014

Royal Hideawy is a step above the typical all inclusive hotels. Exceptional service, facilities, combined with a relaxed low key sosphiscated style. All five restaurants are operated like private restaurants, with exceptional food and serve. Reservations are necessary but are made through your own concierge. Amazing pools are tranquil and no loud speakers announcements for activities and such and no children. Beach is lovely, on the "strip" but no worries, far enough away for you to completely RELAX! Rooms are large and with terraces, very clean and comfortable. Location is just south of Playa del Carmen, a nice city, within walking distance. Yes the property does need some updating but we loved it and definitely will not be back at a Dreams or RUI after spending 6 night here.
Can't say enough about this top notch all inclusive. This is a stlylish and sophisticated environment. Loved it!

  • Stayed: March 2014, traveled as a couple
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1  Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Price Range: $295 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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